Trabajo emocional: conceptos y características1Revisión de literatura

This article aims to conduct a literature review about emotional labor analyzing its main conceptualizations, research trends, and noted researchers. The review is based on exhaustive searches in journals specialized in emotional labor and organizational behavior, as well as in national books and ar...

Full description

Autores:

López Posada, Laura Marcela
González Rubio, Janeth
Blandón López, Alexander

Tipo de recurso:

Article of investigation

Fecha de publicación:

2018

Institución:

Universidad Sergio Arboleda

Repositorio:

Repositorio U. Sergio Arboleda

Idioma:

spa

OAI Identifier:

oai:repository.usergioarboleda.edu.co:11232/1350

Acceso en línea:

https://doi.org/10.22518/usergioa/jour/ccsh/2018.2/a08
http://hdl.handle.net/11232/1350

Palabra clave:

Trabajo - Aspectos psicológicos
Emociones
Comportamiento organizacional
Psicología industrial
Estado del arte
Work - Psychological aspects
Emotions
Organizational behavior
Industrial psychology
state of the art
trabajo emocional
reglas de demostración de emociones
manejo y regulación de emociones
emotional labor
rules of demonstration of emotions
management and regulation of emotions

Rights

openAccess

License

Atribución-NoComercial-SinDerivadas 2.5 Colombia (CC BY-NC-ND 2.5 CO)