Efectos del Sistema de Atención al Consumidor Financiero (SAC) en el tratamiento de la exigencia legal de educación al consumidor financiero

This article focuses on establishing the effects that the system of attention to the financial consumer has in the treatment of the legal requirement of education financial to the consumer, which has its axis in the apparent increase in complaints and claims lodged by users and customers with respect to the services provided by financial institutions. It involves one of its central aspects: the financial consumer education, which calls for responsibility from different public institutions, especially the Financial Superintendence of Colombia, and the financial institutions (public and private) in the education of the financial

• Autores: Jiménez Muñoz, Fernando Enrique
• Tipo de recurso: Article of investigation
• Fecha de publicación: 2014
• Institución: Universidad Sergio Arboleda
• Repositorio: Repositorio U. Sergio Arboleda
• Idioma: spa
• OAI Identifier: oai:repository.usergioarboleda.edu.co:11232/640
• Acceso en línea: http://hdl.handle.net/11232/640
• Palabra clave: Guías de consumidores; Protección del consumidor; Sistema de Atención al Consumidor Financiero (SAC); Superintendencia Financiera de Colombia; Ley 1328 de 2009; educación financiera del consumidor financiero; consumidor financiero; financial consumer; financial education; system of care for the consumer financial; financial institutions; Financial Superintendence of Colombia
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia (CC BY-NC-ND 2.5 CO)