A method for evaluating the quality service of a user unit in a water service company in Colombia
This research study proposes a method to evaluate the quality of service of a user service unit in a water service company in Colombia. Based on the theoretical foundation associated with the quality of service and the Six Sigma concept, service quality dimensions were identified to consolidate thei...
- Autores:
-
Fontalv, Tomás J.
De La Hoz-Dominguez, Enrique J.
De La Hoz, Efraín
- Tipo de recurso:
- Fecha de publicación:
- 2020
- Institución:
- Universidad Tecnológica de Bolívar
- Repositorio:
- Repositorio Institucional UTB
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.utb.edu.co:20.500.12585/12099
- Acceso en línea:
- https://hdl.handle.net/20.500.12585/12099
- Palabra clave:
- Total Quality Management;
Process Monitoring;
Six Sigma
LEMB
- Rights
- openAccess
- License
- http://creativecommons.org/licenses/by-nc-nd/4.0/