Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
- Autores:
- Tipo de recurso:
- Book
- Fecha de publicación:
- 2006
- Institución:
- Universidad de Bogotá Jorge Tadeo Lozano
- Repositorio:
- Expeditio: repositorio UTadeo
- Idioma:
- eng
- OAI Identifier:
- oai:expeditiorepositorio.utadeo.edu.co:20.500.12010/16891
- Acceso en línea:
- https://library.oapen.org/bitstream/handle/20.500.12657/24272/1005859.pdf?sequence=1
http://hdl.handle.net/20.500.12010/16891
- Palabra clave:
- Administración y negocios
Desarrollo industrial
Reestructuración y reubicación empresarial
Crecimiento masivo
- Rights
- License
- Abierto (Texto Completo)
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| dc.title.spa.fl_str_mv |
Developments in the Call Centre Industry |
| title |
Developments in the Call Centre Industry |
| spellingShingle |
Developments in the Call Centre Industry Administración y negocios Desarrollo industrial Reestructuración y reubicación empresarial Crecimiento masivo |
| title_short |
Developments in the Call Centre Industry |
| title_full |
Developments in the Call Centre Industry |
| title_fullStr |
Developments in the Call Centre Industry |
| title_full_unstemmed |
Developments in the Call Centre Industry |
| title_sort |
Developments in the Call Centre Industry |
| dc.subject.spa.fl_str_mv |
Administración y negocios |
| topic |
Administración y negocios Desarrollo industrial Reestructuración y reubicación empresarial Crecimiento masivo |
| dc.subject.lemb.spa.fl_str_mv |
Desarrollo industrial Reestructuración y reubicación empresarial Crecimiento masivo |
| description |
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
| publishDate |
2006 |
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2006 |
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2021-01-27T04:13:06Z |
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2021-01-27T04:13:06Z |
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978-1-134-24877-3 978-0-203-00300-8 978-0-4153-5702-9 978-0-415-51148-3 978-1-134-24882-7 978-1-134-24881-0 |
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https://library.oapen.org/bitstream/handle/20.500.12657/24272/1005859.pdf?sequence=1 |
| dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/20.500.12010/16891 |
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10.4324/9780203003008 |
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978-1-134-24877-3 978-0-203-00300-8 978-0-4153-5702-9 978-0-415-51148-3 978-1-134-24882-7 978-1-134-24881-0 10.4324/9780203003008 |
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https://library.oapen.org/bitstream/handle/20.500.12657/24272/1005859.pdf?sequence=1 http://hdl.handle.net/20.500.12010/16891 |
| dc.language.iso.spa.fl_str_mv |
eng |
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eng |
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Abierto (Texto Completo) |
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https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode |
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Abierto (Texto Completo) https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode http://purl.org/coar/access_right/c_abf2 |
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224 páginas |
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application/pdf |
| dc.publisher.spa.fl_str_mv |
Taylor & Francis |
| institution |
Universidad de Bogotá Jorge Tadeo Lozano |
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2021-01-27T04:13:06Z2021-01-27T04:13:06Z2006978-1-134-24877-3978-0-203-00300-8978-0-4153-5702-9978-0-415-51148-3978-1-134-24882-7978-1-134-24881-0https://library.oapen.org/bitstream/handle/20.500.12657/24272/1005859.pdf?sequence=1http://hdl.handle.net/20.500.12010/1689110.4324/9780203003008224 páginasapplication/pdfengTaylor & FrancisAdministración y negociosDesarrollo industrialReestructuración y reubicación empresarialCrecimiento masivoDevelopments in the Call Centre IndustryAbierto (Texto Completo)https://creativecommons.org/licenses/by-nc-nd/4.0/legalcodehttp://purl.org/coar/access_right/c_abf2Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.http://purl.org/coar/resource_type/c_2f33Connell, JuliaBurgess, JohnORIGINALDevelopments in the Call Centre Industry_18.pdfDevelopments in the Call Centre Industry_18.pdfVer documentoapplication/pdf799263https://expeditiorepositorio.utadeo.edu.co/bitstream/20.500.12010/16891/1/Developments%20in%20the%20Call%20Centre%20Industry_18.pdfbabbe350cc4ea45cc6fedb8121789481MD51open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-82938https://expeditiorepositorio.utadeo.edu.co/bitstream/20.500.12010/16891/2/license.txtabceeb1c943c50d3343516f9dbfc110fMD52open accessTHUMBNAILDevelopments in the Call Centre Industry_18.pdf.jpgDevelopments in the Call Centre Industry_18.pdf.jpgIM Thumbnailimage/jpeg10414https://expeditiorepositorio.utadeo.edu.co/bitstream/20.500.12010/16891/3/Developments%20in%20the%20Call%20Centre%20Industry_18.pdf.jpg453af50906384bfb7b11ef055665552bMD53open access20.500.12010/16891oai:expeditiorepositorio.utadeo.edu.co:20.500.12010/168912021-01-26 23:17:17.581open accessRepositorio Institucional - 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