Percepción del servicio público, evaluación para mejora del servidor municipal en SLP 2022

This is a quantitative and cross-sectional study on the perception of municipal public services in a population of less than 50,000 inhabitants, the results indicate that the confidence inspired by the public servant 55.4%, the understanding of the needs 55.4% and the kindness of satisfactory attention or more 52.5% should be taken advantage of and strengthened.Finally, when evaluating the three aspects worst rated by the citizen, the fulfillment of promises is found, 32.8% of the respondents evaluate this way. It is clear that from the municipality and even from the previous stages the citizen creates expectations that, if not fulfilled, deteriorate the image of the public service. The second red flag to attend to is the materials produced and here it can be included, from the place of attention file to the most sophisticated means of communication, they must be taken care of in message, image, clarity, language, medium, materials and periodicity. Communicating without having a trained area is wasting the advantages that communication gives to municipalities.

• Tipo de recurso: Article of journal
• Fecha de publicación: 2023
• Institución: Universidad de Bogotá Jorge Tadeo Lozano
• Repositorio: Expeditio: repositorio UTadeo
• Idioma: spa
• OAI Identifier: oai:expeditiorepositorio.utadeo.edu.co:20.500.12010/31427
• Acceso en línea: https://ciencialatina.org/index.php/cienciala/article/view/4077/6202; http://hdl.handle.net/20.500.12010/31427; https://doi.org/10.37811/cl_rcm.v6i6.4077
• Palabra clave: métodos de evaluación; percepción; políticas públicas; servicios gubernamentales
• License: Abierto (Texto Completo)