Healthcare plans and consumer perceptions of healthcare institutions
Objective This study evaluates the effect of healthcare insurance plans on consumer perception of trust in a healthcare institution, and the mediating effect of trust on consumer loyalty towards an institution.Method The study was conducted at a healthcare institution in Colombia where a total of 84...
- Autores:
-
Arboleda Arango, Ana Maria
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2015
- Institución:
- Universidad Nacional de Colombia
- Repositorio:
- Universidad Nacional de Colombia
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.unal.edu.co:unal/65707
- Acceso en línea:
- https://repositorio.unal.edu.co/handle/unal/65707
http://bdigital.unal.edu.co/66730/
- Palabra clave:
- 36 Problemas y servicios sociales, asociaciones / Social problems and social services
61 Ciencias médicas; Medicina / Medicine and health
Trust
health insurance
Colombia
- Rights
- openAccess
- License
- Atribución-NoComercial 4.0 Internacional