Evaluación de la satisfacción del cliente externo en la Fundación Avanzar FOS sede Piedecuesta
Colombia a través de su sistema Obligatorio de la garantía de la calidad en salud Œ SOGCS, busca generar, mantener y mejorar la calidad de los servicios de salud a todo el territorio nacional permitiendo mejores resultados en la atención. A partir de este decreto tanto EAPB como prestadores de servi...
- Autores:
-
Betancourt Hernandez, Luz Elena
Castro Toloza, Isabel Cristina
- Tipo de recurso:
- http://purl.org/coar/version/c_b1a7d7d4d402bcce
- Fecha de publicación:
- 2016
- Institución:
- Universidad Industrial de Santander
- Repositorio:
- Repositorio UIS
- Idioma:
- spa
- OAI Identifier:
- oai:noesis.uis.edu.co:20.500.14071/35534
- Palabra clave:
- Satisfacción Del Cliente
Calidad De La Atención En Salud
Cliente
Colombia through its mandatory system of quality assurance in health - SOGCS
wants to ensure adequate provision of health services in different IPS
because it involves the continuous improvement of institutions and allows better care outcomes.From this decree all IPS found within the general social security system in health should benefit and contribute to system users decide on the entities that give you the best health care. Therefore
the objective of this paper was to conduct a study of user satisfaction in the Piedecuesta Headquarters Foundation Advance FOS in order to know the perception of users regarding the services offered and to fulfill the quality standards required from ministry
other control agencies and the quality policy of the organization. This work was developed in the following phases: a) Document Review
b) Implementation of the satisfaction survey of 182 users of the site Piedecuesta c) Analysis of the results of the implementation of surveys d) Development of recommendations or actions improvement based on the results in the management processes of the organization. As a result of
- Rights
- License
- Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)