Diseño metodológico de Benchmarking competitivo en el sector de las servitecas caso Duitama Boyacá

The project main goal of this was to design based a methodology on Competitive Benchmarking taking as reference the automotive technical services or servitecas of the city of Duitama-Boyacá; this Benchmarking is based on the comparison with direct external competitors, that is, it seeks to identify...