Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
Given that generally the customer service's resources cannot give service to all service demands, all the time, the queues are generated, also known as waiting lines. These queues are present in several aspects of the daily life. From a phenomenon present in optical communication systems, known...
- Autores:
-
Pinto Serrano, Mario Augusto
- Tipo de recurso:
- Doctoral thesis
- Fecha de publicación:
- 2022
- Institución:
- Universidad Antonio Nariño
- Repositorio:
- Repositorio UAN
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uan.edu.co:123456789/6837
- Acceso en línea:
- http://repositorio.uan.edu.co/handle/123456789/6837
- Palabra clave:
- atención al cliente- Método
658.5038
customer service's
- Rights
- openAccess
- License
- Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)