Evaluación del sistema de gestión de calidad en el servicio de transporte público de la ciudad de Cartagena

This paper attempts an analysis demarcated in iso 9001:2008 of the problems related to the public transport service in the city of Cartagena generated great dissatisfaction to the users, and in this study the same way Transcaribe service implementation as a solution to improve this sector that affects the welfare of the population of Cartagena. The following work is a reflection mode, was based on a type of descriptive analysis of literature sources for information that shows the poor service provided by public transport in the city of Cartagena. Through the results of this research also suggests that with the completion of Transcaribe it can achieve the optimization of this service, incorporating processes faster mobility, use of best routes and new technology looking for the comfort of the user in order to improve quality of life Cartagenero.

• Autores: Barón Chadid, Gigliola Yohana
• Fecha de publicación: 2015
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/4387
• Acceso en línea: http://hdl.handle.net/10819/4387
• Palabra clave: Servicio de transporte público; Insatisfacción a los usuarios; Optimización; Bienestar; Public transport service; Optimization; Dissatisfied users; Welfare; Tesis - administración de negocios; Artículo de reflexión para grado; Norma técnica colombiana NTC-ISO 9001; Satisfacción del usuario; Gestión de calidad vial; Servicio de transporte público
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia