Gestión de peticiones, quejas y reclamos PQR bajo metodología RUP para la Fundación Clínica del Norte
The customer service is a fundamental process in the companies that provide a service and institutions providers of health - IPS, especially, should provide channels for users to exercise their constitutional right, and to comply with the parameters the Superintendence of health surveillance. Once d...
- Autores:
-
Díaz Arroyave, Mauricio
- Tipo de recurso:
- Fecha de publicación:
- 2018
- Institución:
- Universidad de San Buenaventura
- Repositorio:
- Repositorio USB
- Idioma:
- spa
- OAI Identifier:
- oai:bibliotecadigital.usb.edu.co:10819/5806
- Acceso en línea:
- http://hdl.handle.net/10819/5806
- Palabra clave:
- Proceso unificado de desarrollo (RUP)
Sistemas de gestión
Desarrollo de software
Peticiones
Quejas y reclamos (PQR)
Rational unified process
Management systems
Software development
Sistemas de programación
Sistemas multiprocesos
Recurso de queja
Ingeniería de software
Comunicación
- Rights
- License
- Atribución-NoComercial-SinDerivadas 2.5 Colombia
| Summary: | The customer service is a fundamental process in the companies that provide a service and institutions providers of health - IPS, especially, should provide channels for users to exercise their constitutional right, and to comply with the parameters the Superintendence of health surveillance. Once detected the need of a tool for the management of PQR in the Clinic North Foundation, proposes a development with his measure, which meets the need, be able to make traceability and management; In addition, that are believed service channels to users. To get to the detection of the specific need of the Clinic of the North, inquiries, conducted through a formal interview to ascertain the current status and propose a future State. In the development of the application, the RUP (Rational Unified Process) methodology was used. |
|---|