Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies
This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between t...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2023
- Institución:
- Universidad Pedagógica y Tecnológica de Colombia
- Repositorio:
- RiUPTC: Repositorio Institucional UPTC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.uptc.edu.co:001/12535
- Acceso en línea:
- https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496
https://repositorio.uptc.edu.co/handle/001/12535
- Palabra clave:
- Service
Competitive Advantage
Quality of the service
Servicio
ventaja competitiva
calidad en el servicio
- Rights
- License
- https://creativecommons.org/licenses/by-nc-nd/4.0/