Six sigmas: Towards the Summit of quality.
Six sigmas is a new tool of quality management that is very used in Americaand Europe, that aims zero defects in operational and service process in organizations,using advanced tools of statistics and group leadershipIn this article, we evaluate its new methods, before colombian firms popularize thi...
- Autores:
-
José María Mendoza
José Jaime Mendoza
- Tipo de recurso:
- Fecha de publicación:
- 2011
- Institución:
- Universidad del Norte
- Repositorio:
- Repositorio Uninorte
- Idioma:
- spa
- OAI Identifier:
- oai:manglar.uninorte.edu.co:10584/4843
- Acceso en línea:
- http://rcientificas.uninorte.edu.co/index.php/pensamiento/article/view/3585
http://hdl.handle.net/10584/4843
- Palabra clave:
- Rights
- License
- http://purl.org/coar/access_right/c_abf2
| Summary: | Six sigmas is a new tool of quality management that is very used in Americaand Europe, that aims zero defects in operational and service process in organizations,using advanced tools of statistics and group leadershipIn this article, we evaluate its new methods, before colombian firms popularize thistechnique, in order to avoid great mistakes in its applications. We analyze its strongestand weaknesses. We explore the competitive advantage that a company may reach ifit applies six sigmas correctly. Likewise, we study difficulties that may present in itsapplication. We also compare six sigmas with a former quality models: total qualitymanagement. |
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