Six sigmas: Towards the Summit of quality.

Six sigmas is a new tool of quality management that is very used in Americaand Europe, that aims zero defects in operational and service process in organizations,using advanced tools of statistics and group leadershipIn this article, we evaluate its new methods, before colombian firms popularize thi...

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Autores:

José María Mendoza
José Jaime Mendoza

Tipo de recurso:

Fecha de publicación:

2011

Institución:

Universidad del Norte

Repositorio:

Repositorio Uninorte

Idioma:

spa

OAI Identifier:

oai:manglar.uninorte.edu.co:10584/4843

Acceso en línea:

http://rcientificas.uninorte.edu.co/index.php/pensamiento/article/view/3585
http://hdl.handle.net/10584/4843

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