Improving the business processes management from the knowledge management

This paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elemen...

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Autores:
Tipo de recurso:
Fecha de publicación:
2016
Institución:
Universidad de Medellín
Repositorio:
Repositorio UDEM
Idioma:
eng
OAI Identifier:
oai:repository.udem.edu.co:11407/4314
Acceso en línea:
http://hdl.handle.net/11407/4314
Palabra clave:
Business Process Management
Integration BPM and KM
Knowledge Management
Knowledge Service
Unstructured Information Service
Workflow
Administrative data processing
Enterprise resource management
Information management
Information services
Integration
Management science
Business process management
Business workflows
Integration models
Knowledge service
Organizational actors
Process performance
State of the practice
Workflow
Knowledge management
Rights
License
http://purl.org/coar/access_right/c_16ec
id REPOUDEM2_ed2ab540eb1526ba55ff988a3ef5894f
oai_identifier_str oai:repository.udem.edu.co:11407/4314
network_acronym_str REPOUDEM2
network_name_str Repositorio UDEM
repository_id_str
dc.title.spa.fl_str_mv Improving the business processes management from the knowledge management
title Improving the business processes management from the knowledge management
spellingShingle Improving the business processes management from the knowledge management
Business Process Management
Integration BPM and KM
Knowledge Management
Knowledge Service
Unstructured Information Service
Workflow
Administrative data processing
Enterprise resource management
Information management
Information services
Integration
Management science
Business process management
Business workflows
Integration models
Knowledge service
Organizational actors
Process performance
State of the practice
Workflow
Knowledge management
title_short Improving the business processes management from the knowledge management
title_full Improving the business processes management from the knowledge management
title_fullStr Improving the business processes management from the knowledge management
title_full_unstemmed Improving the business processes management from the knowledge management
title_sort Improving the business processes management from the knowledge management
dc.contributor.affiliation.spa.fl_str_mv Tabares, M.S., SEP/School of Engineering, EAFIT University Carrera, 49 # 7 sur-50, Medellín Antioquia, Colombia
Giraldo, L., SEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, Colombia
Joyanes, L., SEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, Colombia
dc.subject.keyword.eng.fl_str_mv Business Process Management
Integration BPM and KM
Knowledge Management
Knowledge Service
Unstructured Information Service
Workflow
Administrative data processing
Enterprise resource management
Information management
Information services
Integration
Management science
Business process management
Business workflows
Integration models
Knowledge service
Organizational actors
Process performance
State of the practice
Workflow
Knowledge management
topic Business Process Management
Integration BPM and KM
Knowledge Management
Knowledge Service
Unstructured Information Service
Workflow
Administrative data processing
Enterprise resource management
Information management
Information services
Integration
Management science
Business process management
Business workflows
Integration models
Knowledge service
Organizational actors
Process performance
State of the practice
Workflow
Knowledge management
description This paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elements in order to improve the BPM. To achieve the aim, first, a survey was made in forty Colombian' companies in order to identify the state of the practice about business process management, knowledge management and their use through the workflows; then, different elements were identified and characterized in order to achieve the integration model proposed. This was experimented in forty business workflows of the companies analyzed. A use case shows how the interactions among model elements are, and how these can improve the process performance. This experience allowed to measuring the effect that the integration had in the business process management by means of a new metric that involve the knowledge management in the workflow. Finally, it was possible conclude that the knowledge management must be part to the BPM impacting directly the workflow, in order to improve the result offered to the organizational actors and customers.
publishDate 2016
dc.date.created.none.fl_str_mv 2016
dc.date.accessioned.none.fl_str_mv 2017-12-19T19:36:47Z
dc.date.available.none.fl_str_mv 2017-12-19T19:36:47Z
dc.type.eng.fl_str_mv Conference Paper
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_c94f
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/conferenceObject
dc.identifier.isbn.none.fl_str_mv 9781450340649
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/11407/4314
dc.identifier.doi.none.fl_str_mv 10.1145/2925995.2925998
dc.identifier.reponame.spa.fl_str_mv reponame:Repositorio Institucional Universidad de Medellín
dc.identifier.instname.spa.fl_str_mv instname:Universidad de Medellín
identifier_str_mv 9781450340649
10.1145/2925995.2925998
reponame:Repositorio Institucional Universidad de Medellín
instname:Universidad de Medellín
url http://hdl.handle.net/11407/4314
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.isversionof.spa.fl_str_mv https://www.scopus.com/inward/record.uri?eid=2-s2.0-85030534479&doi=10.1145%2f2925995.2925998&partnerID=40&md5=7c769772de55a8a9d6cdda4fbc1e99e0
dc.relation.ispartofes.spa.fl_str_mv ACM International Conference Proceeding Series
dc.relation.references.spa.fl_str_mv North, K., Kumta, G., Management, K., (2014) Value Creation Through Organizational, Switzerland, , Springer International Publishing
Ternai, K., Török, M., Varga, K., Combining knowledge management and business process management (2014) Third International Conference, EGOVIS (LNCS 8650, pp. 104-117
Almeida, M., Soares, A., Knowledge sharing in project-based organizations: Overcoming the informational limbo (2014) International Journal of Information Managemen, pp. 770-779
Weske, M., (2012) Business Process Management: Concepts, Languages, Architectures, , Springer
Von Rosing, M., Von Scheel, H., August-Wilhelm, S., (2014) The Complete Business Process Handbook: Body of Knowledge Rom Process Modeling to BPM, 1. , USA: Morgan Kaufmann-Elsevier
Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A., (2013) Fundamentals of Business Process Management, , Springer
Burlton, R., Delivering business strategy through process management (2010) Handbook on Business Process Management, 2, pp. 5-37. , Springer
Heidari, F., Loucopoulos, P., Quality evaluation framework (QEF): Modeling and evaluating quality of business processes (2014) International Journal of Accounting Information Systems, 15, pp. 193-223
Schulte, S., Janiesch, C., Venugopal, S., Weberd, I., Elastic business process management: State of the art and open (2015) Future Generation Computer Systems, 46, pp. 36-50
Harmon, P., The scope and evolution of business process management (2010) Handbook on Business Process Management, 1, pp. 37-81. , Springer
Ouyang, C., Adams, M., Wynn, M., Ter Hofstede, A., Workflow management (2014) Handbook on Business Process Management, pp. 475-506. , Springer, Heidelberg
Scheer, A.-W., Jort, W., Hess, H., Kronz, A., (2005) Coporate Performance Management: ARIS in Practice, , German Springer
(1995) How to Measure Performance A Handbook of Techniques and Tools, , Performance-Based Management Special Interest Group. Oak Ridge Associated Universities (Eds) USA
Valdis, V., Business process measures (2004) Science and Information Technologies, Databases and Information Systems Doctoral Consortium, 673, pp. 186-197
Rosemann, M., Brocke, J.V., The six core elements of business process management (2010) Handbook on Business Process Management 1, International Handbooks on Information Systems
Glykas, M.M., Effort based performance measurementin business process management (2011) Knowledge and Process Management, 18 (1), pp. 10-33
Georgakopoulos, D., Hornick, M., Sheth, A., An overview of workflow management: From process modeling to workflow automation infrastructure (1995) Distributed and Parallel Databases, 3 (2), pp. 119-153
Lans Der Van, A., Business process management (bpm ): The information loop (2013) Enterprise Information Management: When Information Becomes Inspiration, Incentro
Allweyer, T., (2010) BPMN 20.0: Introduction to the Standard for Business Process Modelling, , Norderstedt: Herstellung and Verlag
Lee, J., Lee, D., Kang, S., (2007) An Overview of the Business Process Maturity Model (BPMM, pp. 384-395. , LNCS 4537. Springer-Verlag Berlin Heidelberg
Silver, B., Method, B., (2011) Style 2nd Edition with Bpmn Implementer's Guide: A Structured Approach for Business Process Modeling and Implementation Using Bpmn 2, , CA 95003 USA: CODDY-CASSIDY PRESS
Melcher, J., (2011) Process Measurement in Business Process Management: Theorical Framework and Analysis of Several Aspects
Betz, C., (2006) Architecture and Patterns for IT Service Management Resource Planning and Governance: Making Shoes for the Cobbler's Children Morgan Kaufmann (Copyright © 2015 Elsevier B V.
Stenholm, D., Landahl, J., Bergsjö, D., Knowledge management life cycle: An individuals perspective (2014) International Design Conference DESIGN 2014, , Dubrovnik-Croatia
Taskin, N., Verville, J., Al-Omari, A., A comprehensive framework for knowledge management system life cycle (2013) African Journal of Business Management, pp. 285-1295
Nissen, M.E., (2005) Harnessing Knowledge Dynamics. Principled Organizational Knowing & Learning, , Hershey: IRM Press
Webb, G.I., Wells, J., Zheng, Z., An experimental evaluation of integrating machine learning with knowledge acquisition (1999) Machine Learning, 35, pp. 5-23
Nonaka, I., Takeuchi, H., (1995) The Knowledge-creating Company, , Oxford University Press
Borchardt, U., (2012) Towards Value-Oriented Use of Social Media, pp. 323-336. , IC3K, CCIS 415
Tyagi, S., Cai, X., Yang, K., Chambers, T., Lean tools and methods to support efficient knowledge creation (2015) International Journal of Information Management, pp. 204-214
Nonaka, I., Toyama, R., Konno, N., Seci, ba and leadership: A unifed model of dynamic knowledge creation (2000) Long Range Planning, pp. 5-34
Hevner, A.R., A three cycle view of design science research (2007) Scandinavian Journal of Information Systems, pp. 1-6
Silver, B., (2012) BPMN Method and Style Second Edition with BPMN Implementer's Guide, , Cody-Cassidy Press
(2010) Knowledge Management Tools and Techniques Manual, , Asian Productivity Organization APO, Tokyo
Grundstein, M., (2008) Assessing Enterprises Knowledge Management Maturity Level, pp. 380-387. , The Open Knowlege Society. A computer Science and Information Systems Manifesto, Athens, Greece, Springer-Verlag Berlin Heidelberg
Businska, L., Kirikova, M., Knowledge dimension in business process modeling (2012) CAiSE Forum 2011, pp. 186-201. , LNBIP 107
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_16ec
rights_invalid_str_mv http://purl.org/coar/access_right/c_16ec
dc.publisher.spa.fl_str_mv Association for Computing Machinery
dc.publisher.faculty.spa.fl_str_mv Facultad de Ingenierías
dc.source.spa.fl_str_mv Scopus
institution Universidad de Medellín
repository.name.fl_str_mv Repositorio Institucional Universidad de Medellin
repository.mail.fl_str_mv repositorio@udem.edu.co
_version_ 1814159124120731648
spelling 2017-12-19T19:36:47Z2017-12-19T19:36:47Z20169781450340649http://hdl.handle.net/11407/431410.1145/2925995.2925998reponame:Repositorio Institucional Universidad de Medellíninstname:Universidad de MedellínThis paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elements in order to improve the BPM. To achieve the aim, first, a survey was made in forty Colombian' companies in order to identify the state of the practice about business process management, knowledge management and their use through the workflows; then, different elements were identified and characterized in order to achieve the integration model proposed. This was experimented in forty business workflows of the companies analyzed. A use case shows how the interactions among model elements are, and how these can improve the process performance. This experience allowed to measuring the effect that the integration had in the business process management by means of a new metric that involve the knowledge management in the workflow. Finally, it was possible conclude that the knowledge management must be part to the BPM impacting directly the workflow, in order to improve the result offered to the organizational actors and customers.engAssociation for Computing MachineryFacultad de Ingenieríashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85030534479&doi=10.1145%2f2925995.2925998&partnerID=40&md5=7c769772de55a8a9d6cdda4fbc1e99e0ACM International Conference Proceeding SeriesNorth, K., Kumta, G., Management, K., (2014) Value Creation Through Organizational, Switzerland, , Springer International PublishingTernai, K., Török, M., Varga, K., Combining knowledge management and business process management (2014) Third International Conference, EGOVIS (LNCS 8650, pp. 104-117Almeida, M., Soares, A., Knowledge sharing in project-based organizations: Overcoming the informational limbo (2014) International Journal of Information Managemen, pp. 770-779Weske, M., (2012) Business Process Management: Concepts, Languages, Architectures, , SpringerVon Rosing, M., Von Scheel, H., August-Wilhelm, S., (2014) The Complete Business Process Handbook: Body of Knowledge Rom Process Modeling to BPM, 1. , USA: Morgan Kaufmann-ElsevierDumas, M., La Rosa, M., Mendling, J., Reijers, H.A., (2013) Fundamentals of Business Process Management, , SpringerBurlton, R., Delivering business strategy through process management (2010) Handbook on Business Process Management, 2, pp. 5-37. , SpringerHeidari, F., Loucopoulos, P., Quality evaluation framework (QEF): Modeling and evaluating quality of business processes (2014) International Journal of Accounting Information Systems, 15, pp. 193-223Schulte, S., Janiesch, C., Venugopal, S., Weberd, I., Elastic business process management: State of the art and open (2015) Future Generation Computer Systems, 46, pp. 36-50Harmon, P., The scope and evolution of business process management (2010) Handbook on Business Process Management, 1, pp. 37-81. , SpringerOuyang, C., Adams, M., Wynn, M., Ter Hofstede, A., Workflow management (2014) Handbook on Business Process Management, pp. 475-506. , Springer, HeidelbergScheer, A.-W., Jort, W., Hess, H., Kronz, A., (2005) Coporate Performance Management: ARIS in Practice, , German Springer(1995) How to Measure Performance A Handbook of Techniques and Tools, , Performance-Based Management Special Interest Group. Oak Ridge Associated Universities (Eds) USAValdis, V., Business process measures (2004) Science and Information Technologies, Databases and Information Systems Doctoral Consortium, 673, pp. 186-197Rosemann, M., Brocke, J.V., The six core elements of business process management (2010) Handbook on Business Process Management 1, International Handbooks on Information SystemsGlykas, M.M., Effort based performance measurementin business process management (2011) Knowledge and Process Management, 18 (1), pp. 10-33Georgakopoulos, D., Hornick, M., Sheth, A., An overview of workflow management: From process modeling to workflow automation infrastructure (1995) Distributed and Parallel Databases, 3 (2), pp. 119-153Lans Der Van, A., Business process management (bpm ): The information loop (2013) Enterprise Information Management: When Information Becomes Inspiration, IncentroAllweyer, T., (2010) BPMN 20.0: Introduction to the Standard for Business Process Modelling, , Norderstedt: Herstellung and VerlagLee, J., Lee, D., Kang, S., (2007) An Overview of the Business Process Maturity Model (BPMM, pp. 384-395. , LNCS 4537. Springer-Verlag Berlin HeidelbergSilver, B., Method, B., (2011) Style 2nd Edition with Bpmn Implementer's Guide: A Structured Approach for Business Process Modeling and Implementation Using Bpmn 2, , CA 95003 USA: CODDY-CASSIDY PRESSMelcher, J., (2011) Process Measurement in Business Process Management: Theorical Framework and Analysis of Several AspectsBetz, C., (2006) Architecture and Patterns for IT Service Management Resource Planning and Governance: Making Shoes for the Cobbler's Children Morgan Kaufmann (Copyright © 2015 Elsevier B V.Stenholm, D., Landahl, J., Bergsjö, D., Knowledge management life cycle: An individuals perspective (2014) International Design Conference DESIGN 2014, , Dubrovnik-CroatiaTaskin, N., Verville, J., Al-Omari, A., A comprehensive framework for knowledge management system life cycle (2013) African Journal of Business Management, pp. 285-1295Nissen, M.E., (2005) Harnessing Knowledge Dynamics. Principled Organizational Knowing & Learning, , Hershey: IRM PressWebb, G.I., Wells, J., Zheng, Z., An experimental evaluation of integrating machine learning with knowledge acquisition (1999) Machine Learning, 35, pp. 5-23Nonaka, I., Takeuchi, H., (1995) The Knowledge-creating Company, , Oxford University PressBorchardt, U., (2012) Towards Value-Oriented Use of Social Media, pp. 323-336. , IC3K, CCIS 415Tyagi, S., Cai, X., Yang, K., Chambers, T., Lean tools and methods to support efficient knowledge creation (2015) International Journal of Information Management, pp. 204-214Nonaka, I., Toyama, R., Konno, N., Seci, ba and leadership: A unifed model of dynamic knowledge creation (2000) Long Range Planning, pp. 5-34Hevner, A.R., A three cycle view of design science research (2007) Scandinavian Journal of Information Systems, pp. 1-6Silver, B., (2012) BPMN Method and Style Second Edition with BPMN Implementer's Guide, , Cody-Cassidy Press(2010) Knowledge Management Tools and Techniques Manual, , Asian Productivity Organization APO, TokyoGrundstein, M., (2008) Assessing Enterprises Knowledge Management Maturity Level, pp. 380-387. , The Open Knowlege Society. A computer Science and Information Systems Manifesto, Athens, Greece, Springer-Verlag Berlin HeidelbergBusinska, L., Kirikova, M., Knowledge dimension in business process modeling (2012) CAiSE Forum 2011, pp. 186-201. , LNBIP 107ScopusImproving the business processes management from the knowledge managementConference Paperinfo:eu-repo/semantics/conferenceObjecthttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_c94fTabares, M.S., SEP/School of Engineering, EAFIT University Carrera, 49 # 7 sur-50, Medellín Antioquia, ColombiaGiraldo, L., SEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, ColombiaJoyanes, L., SEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, ColombiaTabares M.S.Giraldo L.Joyanes L.SEP/School of Engineering, EAFIT University Carrera, 49 # 7 sur-50, Medellín Antioquia, ColombiaSEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, ColombiaBusiness Process ManagementIntegration BPM and KMKnowledge ManagementKnowledge ServiceUnstructured Information ServiceWorkflowAdministrative data processingEnterprise resource managementInformation managementInformation servicesIntegrationManagement scienceBusiness process managementBusiness workflowsIntegration modelsKnowledge serviceOrganizational actorsProcess performanceState of the practiceWorkflowKnowledge managementThis paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elements in order to improve the BPM. To achieve the aim, first, a survey was made in forty Colombian' companies in order to identify the state of the practice about business process management, knowledge management and their use through the workflows; then, different elements were identified and characterized in order to achieve the integration model proposed. This was experimented in forty business workflows of the companies analyzed. A use case shows how the interactions among model elements are, and how these can improve the process performance. This experience allowed to measuring the effect that the integration had in the business process management by means of a new metric that involve the knowledge management in the workflow. Finally, it was possible conclude that the knowledge management must be part to the BPM impacting directly the workflow, in order to improve the result offered to the organizational actors and customers.http://purl.org/coar/access_right/c_16ec11407/4314oai:repository.udem.edu.co:11407/43142020-05-27 15:57:04.069Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co

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