Design and implementation of a balanced scorecard in a colombian company

This article presents the design and implementation of a Balanced Scorecard (BSC) in a medium-sized company in Colombia, providing synthetic indicators for objectives, perspectives and business strategies through key performance indicators (KPIs) and a hierarchical weighting method. The BSC combines...

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Tipo de recurso:
Fecha de publicación:
2017
Institución:
Universidad de Medellín
Repositorio:
Repositorio UDEM
Idioma:
eng
OAI Identifier:
oai:repository.udem.edu.co:11407/4302
Acceso en línea:
http://hdl.handle.net/11407/4302
Palabra clave:
Balanced scorecard
Performance measurement
SMEs
Strategy
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License
http://purl.org/coar/access_right/c_16ec
id REPOUDEM2_89c82cb1e1237b2af389d2b6df61b118
oai_identifier_str oai:repository.udem.edu.co:11407/4302
network_acronym_str REPOUDEM2
network_name_str Repositorio UDEM
repository_id_str
dc.title.spa.fl_str_mv Design and implementation of a balanced scorecard in a colombian company
title Design and implementation of a balanced scorecard in a colombian company
spellingShingle Design and implementation of a balanced scorecard in a colombian company
Balanced scorecard
Performance measurement
SMEs
Strategy
title_short Design and implementation of a balanced scorecard in a colombian company
title_full Design and implementation of a balanced scorecard in a colombian company
title_fullStr Design and implementation of a balanced scorecard in a colombian company
title_full_unstemmed Design and implementation of a balanced scorecard in a colombian company
title_sort Design and implementation of a balanced scorecard in a colombian company
dc.contributor.affiliation.spa.fl_str_mv Cano, A.J
Universidad de Medellín, Colombia
Vergara, J.J
Universidad Tecnológica de Bolívar, Colombia
Puerta, A.F
Universidad Tecnológica de Bolívar, Colombia
dc.subject.keyword.eng.fl_str_mv Balanced scorecard
Performance measurement
SMEs
Strategy
topic Balanced scorecard
Performance measurement
SMEs
Strategy
description This article presents the design and implementation of a Balanced Scorecard (BSC) in a medium-sized company in Colombia, providing synthetic indicators for objectives, perspectives and business strategies through key performance indicators (KPIs) and a hierarchical weighting method. The BSC combines the subjectivity in assigning weights to KPIs, objectives and perspectives, with the objectivity in the quantitative method of normalization and aggregation of indicators, facilitating SMEs monitoring the achievement of goals, support decision-making and implement action plans to achieve business goals. © 2017.
publishDate 2017
dc.date.accessioned.none.fl_str_mv 2017-12-19T19:36:46Z
dc.date.available.none.fl_str_mv 2017-12-19T19:36:46Z
dc.date.created.none.fl_str_mv 2017
dc.type.eng.fl_str_mv Article
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
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http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/article
dc.identifier.issn.none.fl_str_mv 7981015
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/11407/4302
dc.identifier.reponame.spa.fl_str_mv reponame:Repositorio Institucional Universidad de Medellín
dc.identifier.instname.spa.fl_str_mv instname:Universidad de Medellín
identifier_str_mv 7981015
reponame:Repositorio Institucional Universidad de Medellín
instname:Universidad de Medellín
url http://hdl.handle.net/11407/4302
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.isversionof.spa.fl_str_mv https://www.scopus.com/inward/record.uri?eid=2-s2.0-85022016291&partnerID=40&md5=6fb095a3738bb2ae5a929bf28f5be971
dc.relation.ispartofes.spa.fl_str_mv Espacios
dc.relation.references.spa.fl_str_mv Aidemark, L., Cooperation and Competition: Balanced Scorecard and Hospital Privatization (2010) International Journal of Health Care Quality Assurance, 23 (8), pp. 730-748
Ayvaz, E., Pehlivanlt, D., The use of time driven activity based costing and Analytic hierarchy process method in the Balanced Scorecard Implementation (2011) International Journal of Business and Management, 6 (3), pp. 146-158
Bento, A., Bento, R., White, L.F., Strategic Performance Management Systems: Impact on Business Results (2014) Journal of Computer Information Systems, 54 (3), pp. 25-33
Coe, N., Letza, S., Two decades of the balanced scorecard: A review of developments (2014) Poznan University of Economics Review, 14 (1), pp. 63-75
Gao, T., Gurd, B., Meeting the Challenge in Performance Management: the diffusion and implementation of the Balanced Scorecard in Chinese Hospitals (2015) Health Policy and Planning, 30 (2), pp. 234-241
Kaplan, R., Norton, D., (2004) Strategy Maps: Converting Intangible Assets into Tangible Outcomes, , Boston: Harvard Business School Publishing
Kaplan, R.S., Norton, D.P., Rugelsjoen, B., Managing alliances with the balanced scorecard (2010) Harvard Business Review, 88 (1-2), pp. 114-120
Korontai, J.N., Carpejani, G., Correia, A.M.M., Freitas, W.A., Veiga, C.P., Duclós, L.C., Proposta de indicadores de desempenho para a incubadora tecnológica do Instituto de Tecnologia do Paraná / Brasil (2016) Revista Espacios, 37 (2), p. 20. , http://www.revistaespacios.com/a16v37n02/16370221.html
Lin, Z., Yu, Z., Zhang, L., Performance Outcomes of Balanced Scorecard application in Hospital Administration in China (2014) China Economic Review, 30, pp. 1-15
Machado, M.C.V., Balanced Scorecard: an empirical study of small and medium size enterprises (2013) Revista Brasileira de Gestão de Negocios, 15 (46), pp. 129-148
Martello, M., Watson, J., Fischer, M., Implementing a Balanced Scorecard in a Not-for-profit Organization (2008) Journal of Business and Economics Research, 6 (9), pp. 67-80
Mendes, P., Santos, A.C., Perna, F., Teixeira, M.R., The balanced scorecard as an integrated model applied to the Portuguese public service: A case study in the waste sector (2012) Journal of Cleaner Production, 24, pp. 20-29
Millan, E., Torrealba, A., Ortiz, M., Formulación de Indicadores de Gestión como herramienta de desarrollo empresarial, Para la empresa de transporte, Inversiones Los Chabalos (2015) C. A. Revista Espacios, 36 (17), p. 21. , http://www.revistaespacios.com/a15v36n17/15361722.html
Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M., Kennerley, M., Performance measurement system design: developing and testing a process-based approach (2000) International Journal of Operations and Production Management, 20 (10), pp. 1119-1145
Ortiz, M., Cortez, E.A., Cuadro de mando integral automatizado como modelo en la medición y el control de las estrategias formuladas por la empresa Transporte Avea, C. A (2013) Revista Espacios, 34 (3), p. 12. , http://www.revistaespacios.com/a13v34n03/13340312.html
Papalexandris, A., Ioannou, G., Prastacos, G., Implementing the Balanced Scorecard in Greece: a Software Firm's experience (2004) Long Range Planning, 37 (4), pp. 351-366
Pessoa, M.B.D., Proposta de uma metodologia inovadora utilizando-se de Mapeamento Cognitivo e Balanced Scorecard: um estudo de caso em uma microempresa (2015) Revista Espacios, 36 (11), p. 10. , http://www.revistaespacios.com/a15v36n11/15361110.html
Rodrigues, P., Aibar, B., Lima, L., Determinant Factors of the Implementation of the Balanced Scorecard in Portugal: empirical evidence in public and private organizations (2014) Review of Business Management, 16 (51), pp. 199-222
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_16ec
rights_invalid_str_mv http://purl.org/coar/access_right/c_16ec
dc.publisher.spa.fl_str_mv Revista Espacios
dc.publisher.faculty.spa.fl_str_mv Facultad de Ciencias Económicas y Administrativas
dc.source.spa.fl_str_mv Scopus
institution Universidad de Medellín
repository.name.fl_str_mv Repositorio Institucional Universidad de Medellin
repository.mail.fl_str_mv repositorio@udem.edu.co
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spelling 2017-12-19T19:36:46Z2017-12-19T19:36:46Z20177981015http://hdl.handle.net/11407/4302reponame:Repositorio Institucional Universidad de Medellíninstname:Universidad de MedellínThis article presents the design and implementation of a Balanced Scorecard (BSC) in a medium-sized company in Colombia, providing synthetic indicators for objectives, perspectives and business strategies through key performance indicators (KPIs) and a hierarchical weighting method. The BSC combines the subjectivity in assigning weights to KPIs, objectives and perspectives, with the objectivity in the quantitative method of normalization and aggregation of indicators, facilitating SMEs monitoring the achievement of goals, support decision-making and implement action plans to achieve business goals. © 2017.engRevista EspaciosFacultad de Ciencias Económicas y Administrativashttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85022016291&partnerID=40&md5=6fb095a3738bb2ae5a929bf28f5be971EspaciosAidemark, L., Cooperation and Competition: Balanced Scorecard and Hospital Privatization (2010) International Journal of Health Care Quality Assurance, 23 (8), pp. 730-748Ayvaz, E., Pehlivanlt, D., The use of time driven activity based costing and Analytic hierarchy process method in the Balanced Scorecard Implementation (2011) International Journal of Business and Management, 6 (3), pp. 146-158Bento, A., Bento, R., White, L.F., Strategic Performance Management Systems: Impact on Business Results (2014) Journal of Computer Information Systems, 54 (3), pp. 25-33Coe, N., Letza, S., Two decades of the balanced scorecard: A review of developments (2014) Poznan University of Economics Review, 14 (1), pp. 63-75Gao, T., Gurd, B., Meeting the Challenge in Performance Management: the diffusion and implementation of the Balanced Scorecard in Chinese Hospitals (2015) Health Policy and Planning, 30 (2), pp. 234-241Kaplan, R., Norton, D., (2004) Strategy Maps: Converting Intangible Assets into Tangible Outcomes, , Boston: Harvard Business School PublishingKaplan, R.S., Norton, D.P., Rugelsjoen, B., Managing alliances with the balanced scorecard (2010) Harvard Business Review, 88 (1-2), pp. 114-120Korontai, J.N., Carpejani, G., Correia, A.M.M., Freitas, W.A., Veiga, C.P., Duclós, L.C., Proposta de indicadores de desempenho para a incubadora tecnológica do Instituto de Tecnologia do Paraná / Brasil (2016) Revista Espacios, 37 (2), p. 20. , http://www.revistaespacios.com/a16v37n02/16370221.htmlLin, Z., Yu, Z., Zhang, L., Performance Outcomes of Balanced Scorecard application in Hospital Administration in China (2014) China Economic Review, 30, pp. 1-15Machado, M.C.V., Balanced Scorecard: an empirical study of small and medium size enterprises (2013) Revista Brasileira de Gestão de Negocios, 15 (46), pp. 129-148Martello, M., Watson, J., Fischer, M., Implementing a Balanced Scorecard in a Not-for-profit Organization (2008) Journal of Business and Economics Research, 6 (9), pp. 67-80Mendes, P., Santos, A.C., Perna, F., Teixeira, M.R., The balanced scorecard as an integrated model applied to the Portuguese public service: A case study in the waste sector (2012) Journal of Cleaner Production, 24, pp. 20-29Millan, E., Torrealba, A., Ortiz, M., Formulación de Indicadores de Gestión como herramienta de desarrollo empresarial, Para la empresa de transporte, Inversiones Los Chabalos (2015) C. A. Revista Espacios, 36 (17), p. 21. , http://www.revistaespacios.com/a15v36n17/15361722.htmlNeely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M., Kennerley, M., Performance measurement system design: developing and testing a process-based approach (2000) International Journal of Operations and Production Management, 20 (10), pp. 1119-1145Ortiz, M., Cortez, E.A., Cuadro de mando integral automatizado como modelo en la medición y el control de las estrategias formuladas por la empresa Transporte Avea, C. A (2013) Revista Espacios, 34 (3), p. 12. , http://www.revistaespacios.com/a13v34n03/13340312.htmlPapalexandris, A., Ioannou, G., Prastacos, G., Implementing the Balanced Scorecard in Greece: a Software Firm's experience (2004) Long Range Planning, 37 (4), pp. 351-366Pessoa, M.B.D., Proposta de uma metodologia inovadora utilizando-se de Mapeamento Cognitivo e Balanced Scorecard: um estudo de caso em uma microempresa (2015) Revista Espacios, 36 (11), p. 10. , http://www.revistaespacios.com/a15v36n11/15361110.htmlRodrigues, P., Aibar, B., Lima, L., Determinant Factors of the Implementation of the Balanced Scorecard in Portugal: empirical evidence in public and private organizations (2014) Review of Business Management, 16 (51), pp. 199-222ScopusDesign and implementation of a balanced scorecard in a colombian companyArticleinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Cano, A.JUniversidad de Medellín, ColombiaVergara, J.JUniversidad Tecnológica de Bolívar, ColombiaPuerta, A.FUniversidad Tecnológica de Bolívar, ColombiaCano A.JVergara J.JPuerta A.F.Universidad de Medellín, ColombiaUniversidad Tecnológica de Bolívar, ColombiaBalanced scorecardPerformance measurementSMEsStrategyThis article presents the design and implementation of a Balanced Scorecard (BSC) in a medium-sized company in Colombia, providing synthetic indicators for objectives, perspectives and business strategies through key performance indicators (KPIs) and a hierarchical weighting method. The BSC combines the subjectivity in assigning weights to KPIs, objectives and perspectives, with the objectivity in the quantitative method of normalization and aggregation of indicators, facilitating SMEs monitoring the achievement of goals, support decision-making and implement action plans to achieve business goals. © 2017.http://purl.org/coar/access_right/c_16ec11407/4302oai:repository.udem.edu.co:11407/43022020-05-27 18:32:50.715Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co

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