Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]

The present work proposes a measuring model of the co-created value through the system dynamics and fuzzy logic. In order to identify the variables the co-creation systemic archetype is used and it allows the value elements capture arising from clients' experiences in a case study of a telecomm...

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Autores:
Tipo de recurso:
Fecha de publicación:
2014
Institución:
Universidad de Medellín
Repositorio:
Repositorio UDEM
Idioma:
spa
OAI Identifier:
oai:repository.udem.edu.co:11407/2305
Acceso en línea:
http://hdl.handle.net/11407/2305
Palabra clave:
cocreation systemic archetypes
ilocutionary acts
language philosophy
perceived value
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restrictedAccess
License
http://purl.org/coar/access_right/c_16ec
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oai_identifier_str oai:repository.udem.edu.co:11407/2305
network_acronym_str REPOUDEM2
network_name_str Repositorio UDEM
repository_id_str
spelling 2016-06-23T21:52:05Z2016-06-23T21:52:05Z2014978989984343121660727http://hdl.handle.net/11407/230510.1109/CISTI.2014.6876997The present work proposes a measuring model of the co-created value through the system dynamics and fuzzy logic. In order to identify the variables the co-creation systemic archetype is used and it allows the value elements capture arising from clients' experiences in a case study of a telecommunications company that provides the 4G LTE service. Clients through the bipolar differential methodology make the valuation of value elements using software that allows the register and valuation. Clients express their opinions by the use of linguistic labels defined between two opposite adjectives as a result of a social dialogue. The valuations' results are obtained after the use of the fuzzy inference system, which brings as a result the belonging function of the co-created value variable. The results show that the methodology allows the capture and measure of value elements through illocutionary acts that are proper of the language philosophy.spaIEEE Computer Societyhttp://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6876997Iberian Conference on Information Systems and Technologies, CISTI 2014, Article number 6876997ScopusCo-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]Conference Paperinfo:eu-repo/semantics/conferenceObjecthttp://purl.org/coar/resource_type/c_c94finfo:eu-repo/semantics/restrictedAccesshttp://purl.org/coar/access_right/c_16ecIngeniería, Universidad de Antioquia, Medellín, ColombiaIngeniería de Sistemas, Universidad de Medellín, Medellin, ColombiaNegocios Internacionales, Medellin, ColombiaUNE EPM Telecomunicaciones, Medellín, ColombiaAristizábal M.Urrego G.Echeverri J.Aristizábal M.Polo R.cocreation systemic archetypesilocutionary actslanguage philosophyperceived value11407/2305oai:repository.udem.edu.co:11407/23052020-05-27 18:16:22.865Repositorio Institucional Universidad de Medellinrepositorio@udem.edu.co
dc.title.spa.fl_str_mv Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
title Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
spellingShingle Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
cocreation systemic archetypes
ilocutionary acts
language philosophy
perceived value
title_short Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
title_full Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
title_fullStr Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
title_full_unstemmed Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
title_sort Co-created value measuring through the system dynamics and fuzzy logic [Medición del valor co-creado por medio de dinámica de sistemas y lógica difusa]
dc.contributor.affiliation.spa.fl_str_mv Ingeniería, Universidad de Antioquia, Medellín, Colombia
Ingeniería de Sistemas, Universidad de Medellín, Medellin, Colombia
Negocios Internacionales, Medellin, Colombia
UNE EPM Telecomunicaciones, Medellín, Colombia
dc.subject.keyword.eng.fl_str_mv cocreation systemic archetypes
ilocutionary acts
language philosophy
perceived value
topic cocreation systemic archetypes
ilocutionary acts
language philosophy
perceived value
description The present work proposes a measuring model of the co-created value through the system dynamics and fuzzy logic. In order to identify the variables the co-creation systemic archetype is used and it allows the value elements capture arising from clients' experiences in a case study of a telecommunications company that provides the 4G LTE service. Clients through the bipolar differential methodology make the valuation of value elements using software that allows the register and valuation. Clients express their opinions by the use of linguistic labels defined between two opposite adjectives as a result of a social dialogue. The valuations' results are obtained after the use of the fuzzy inference system, which brings as a result the belonging function of the co-created value variable. The results show that the methodology allows the capture and measure of value elements through illocutionary acts that are proper of the language philosophy.
publishDate 2014
dc.date.created.none.fl_str_mv 2014
dc.date.accessioned.none.fl_str_mv 2016-06-23T21:52:05Z
dc.date.available.none.fl_str_mv 2016-06-23T21:52:05Z
dc.type.eng.fl_str_mv Conference Paper
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_c94f
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/conferenceObject
dc.identifier.isbn.none.fl_str_mv 9789899843431
dc.identifier.issn.none.fl_str_mv 21660727
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/11407/2305
dc.identifier.doi.none.fl_str_mv 10.1109/CISTI.2014.6876997
identifier_str_mv 9789899843431
21660727
10.1109/CISTI.2014.6876997
url http://hdl.handle.net/11407/2305
dc.language.iso.none.fl_str_mv spa
language spa
dc.relation.isversionof.spa.fl_str_mv http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6876997
dc.relation.ispartofen.eng.fl_str_mv Iberian Conference on Information Systems and Technologies, CISTI 2014, Article number 6876997
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_16ec
dc.rights.accessrights.none.fl_str_mv info:eu-repo/semantics/restrictedAccess
eu_rights_str_mv restrictedAccess
rights_invalid_str_mv http://purl.org/coar/access_right/c_16ec
dc.publisher.spa.fl_str_mv IEEE Computer Society
dc.source.spa.fl_str_mv Scopus
institution Universidad de Medellín
repository.name.fl_str_mv Repositorio Institucional Universidad de Medellin
repository.mail.fl_str_mv repositorio@udem.edu.co
_version_ 1814159199069798400

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