Organizational memory in customers feedback
Customer feedback represents a significant knowledge base in organizations that can be leveraged to take advantage of continuous improvement through knowledge management (KM) strategies. These strategies can be powered via organizational memories incorporation as knowledge storage and retrieval mech...
- Autores:
-
Javier Enrique De la Hoz Freyle
Elberto Carrillo Rincón
Luis Carlos Gómez Flórez
- Tipo de recurso:
- Fecha de publicación:
- 2019
- Institución:
- Universidad EAFIT
- Repositorio:
- Repositorio EAFIT
- Idioma:
- spa
- OAI Identifier:
- oai:repository.eafit.edu.co:10784/13950
- Acceso en línea:
- http://hdl.handle.net/10784/13950
- Palabra clave:
- Knowledge management
quality management
organizational memory
customer feedback
Gestión del conocimiento
gestión de la calidad
memoria organizacional
retroalimentación de clientes
- Rights
- License
- Copyright © 2014 Javier Enrique De la Hoz Freyle, Elberto Carrillo Rincón, Luis Carlos Gómez Flórez