Innovation acceptance and customer satisfaction. A survey on tax information systems
The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and tech...
- Autores:
-
Moradi Abadi, Amitis
Moradi Abadi, Artonis
Jafari, Abbas
- Tipo de recurso:
- Fecha de publicación:
- 2017
- Institución:
- Universidad EAFIT
- Repositorio:
- Repositorio EAFIT
- Idioma:
- eng
- OAI Identifier:
- oai:repository.eafit.edu.co:10784/11402
- Acceso en línea:
- http://hdl.handle.net/10784/11402
- Palabra clave:
- Innovation Acceptance
Customer Satisfaction
E-government
Tax Information System
Innovation and Invention: Processes and Incentives
Technological Change: Choices and Consequences
Diffusion Processes
Aceptación de la innovación
Satisfacción del cliente
Gobierno electrónico
Sistema de información tributaria
- Rights
- License
- Copyright (c) 2017 AD-minister
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| dc.title.eng.fl_str_mv |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| dc.title.spa.fl_str_mv |
Aceptación de la innovación y la satisfacción del cliente: una encuesta sobre los sistemas de Información tributaria |
| title |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| spellingShingle |
Innovation acceptance and customer satisfaction. A survey on tax information systems Innovation Acceptance Customer Satisfaction E-government Tax Information System Innovation and Invention: Processes and Incentives Technological Change: Choices and Consequences Diffusion Processes Aceptación de la innovación Satisfacción del cliente Gobierno electrónico Sistema de información tributaria |
| title_short |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| title_full |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| title_fullStr |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| title_full_unstemmed |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| title_sort |
Innovation acceptance and customer satisfaction. A survey on tax information systems |
| dc.creator.fl_str_mv |
Moradi Abadi, Amitis Moradi Abadi, Artonis Jafari, Abbas |
| dc.contributor.author.none.fl_str_mv |
Moradi Abadi, Amitis Moradi Abadi, Artonis Jafari, Abbas |
| dc.subject.keyword.eng.fl_str_mv |
Innovation Acceptance Customer Satisfaction E-government Tax Information System Innovation and Invention: Processes and Incentives Technological Change: Choices and Consequences Diffusion Processes |
| topic |
Innovation Acceptance Customer Satisfaction E-government Tax Information System Innovation and Invention: Processes and Incentives Technological Change: Choices and Consequences Diffusion Processes Aceptación de la innovación Satisfacción del cliente Gobierno electrónico Sistema de información tributaria |
| dc.subject.keyword.spa.fl_str_mv |
Aceptación de la innovación Satisfacción del cliente Gobierno electrónico Sistema de información tributaria |
| description |
The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and technology adoption models to investigate the acceptance and satisfaction of taxpayers from introduction of new tax information system in Iran. By a review of existing models and related effective factors, a conceptual model has been developed based on DeLone-McLean model, and was applied on users in the Iranian tax information system. Findings of this research show that factors that lead to information transparency and more participatory users have a positive effect on innovation acceptance and the satisfaction of users of such technologies. |
| publishDate |
2017 |
| dc.date.available.none.fl_str_mv |
2017-05-03T14:56:28Z |
| dc.date.issued.none.fl_str_mv |
2017-02-28 |
| dc.date.accessioned.none.fl_str_mv |
2017-05-03T14:56:28Z |
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2017-02-28 |
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info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion article publishedVersion |
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Artículo |
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publishedVersion |
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2256-4322 1692-0279 |
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http://hdl.handle.net/10784/11402 |
| dc.identifier.doi.none.fl_str_mv |
10.17230/ad-minister.30.8 |
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2256-4322 1692-0279 10.17230/ad-minister.30.8 |
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http://hdl.handle.net/10784/11402 |
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eng |
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eng |
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http://publicaciones.eafit.edu.co/index.php/administer/article/view/4621 |
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http://publicaciones.eafit.edu.co/index.php/administer/article/view/4621 |
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Copyright (c) 2017 AD-minister |
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http://purl.org/coar/access_right/c_abf2 |
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Acceso abierto |
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Copyright (c) 2017 AD-minister Acceso abierto http://purl.org/coar/access_right/c_abf2 |
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application/pdf |
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Universidad EAFIT |
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instname:Universidad EAFIT reponame:Repositorio Institucional Universidad EAFIT |
| dc.source.eng.fl_str_mv |
AD-minister; No 30 (2017); 149-171 |
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2017-02-282017-05-03T14:56:28Z2017-02-282017-05-03T14:56:28Z2256-43221692-0279http://hdl.handle.net/10784/1140210.17230/ad-minister.30.8The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and technology adoption models to investigate the acceptance and satisfaction of taxpayers from introduction of new tax information system in Iran. By a review of existing models and related effective factors, a conceptual model has been developed based on DeLone-McLean model, and was applied on users in the Iranian tax information system. Findings of this research show that factors that lead to information transparency and more participatory users have a positive effect on innovation acceptance and the satisfaction of users of such technologies.El ritmo de introducción al mercado de productos y servicios de base innovadora es cada vez más rápido y afecta significativamente la satisfacción del cliente, no sólo por los productos y servicios de consumo, sino también en la prestación de los servicios públicos. Este artículo utiliza los modelos de aceptación de la innovación y de adopción de tecnología para investigar la aceptación y satisfacción de los contribuyentes en cuanto a la introducción de nuevos sistemas de información tributaria en Irán. A través de una revisión de los modelos existentes y los factores efectivos relacionados, ha sido desarrollado un modelo conceptual basado en el modelo DeLone-McLean y fue aplicado en usuarios en el sistema de información tributario iraní. Los hallazgos de esta investigación muestran que los factores que contribuyen a la transparencia en la información y a generar usuarios más participativos tienen un efecto positivo en la aceptación de la innovación y la satisfacción de los usuarios de dichas tecnologías.application/pdfengUniversidad EAFIThttp://publicaciones.eafit.edu.co/index.php/administer/article/view/4621http://publicaciones.eafit.edu.co/index.php/administer/article/view/4621Copyright (c) 2017 AD-ministerAcceso abiertohttp://purl.org/coar/access_right/c_abf2instname:Universidad EAFITreponame:Repositorio Institucional Universidad EAFITAD-minister; No 30 (2017); 149-171Innovation acceptance and customer satisfaction. A survey on tax information systemsAceptación de la innovación y la satisfacción del cliente: una encuesta sobre los sistemas de Información tributariainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionarticlepublishedVersionArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1Innovation AcceptanceCustomer SatisfactionE-governmentTax Information SystemInnovation and Invention: Processes and IncentivesTechnological Change: Choices and ConsequencesDiffusion ProcessesAceptación de la innovaciónSatisfacción del clienteGobierno electrónicoSistema de información tributariaMoradi Abadi, AmitisMoradi Abadi, ArtonisJafari, AbbasAD-minister30149171AD-ministerTHUMBNAILminiatura-administer.jpgminiatura-administer.jpgimage/jpeg8755https://repository.eafit.edu.co/bitstreams/42aed685-1850-4bcd-8b16-3d9d7b39c68c/download87c28d32b620f3408b1c70a3c505fbd8MD51ORIGINALInnovation acceptance and customer satisfaction. A survey on tax information systems.pdfInnovation acceptance and customer satisfaction. A survey on tax information systems.pdfTexto completo PDFapplication/pdf183958https://repository.eafit.edu.co/bitstreams/46efed00-6754-4b3f-84b5-9ffc574c2edf/download1c9aa08a579b589dafebc639900d7bc0MD52articulo.htmlarticulo.htmlTexto completo HTMLtext/html374https://repository.eafit.edu.co/bitstreams/cdcd6f32-3754-482a-9e71-3d7c68dc6ac4/download4b3d4c34526388b49ce424c60338a364MD5310784/11402oai:repository.eafit.edu.co:10784/114022019-12-05 01:09:51.216open.accesshttps://repository.eafit.edu.coRepositorio Institucional Universidad EAFITrepositorio@eafit.edu.co |