Innovation acceptance and customer satisfaction. A survey on tax information systems
The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and tech...
- Autores:
-
Moradi Abadi, Amitis
Moradi Abadi, Artonis
Jafari, Abbas
- Tipo de recurso:
- Fecha de publicación:
- 2017
- Institución:
- Universidad EAFIT
- Repositorio:
- Repositorio EAFIT
- Idioma:
- eng
- OAI Identifier:
- oai:repository.eafit.edu.co:10784/11402
- Acceso en línea:
- http://hdl.handle.net/10784/11402
- Palabra clave:
- Innovation Acceptance
Customer Satisfaction
E-government
Tax Information System
Innovation and Invention: Processes and Incentives
Technological Change: Choices and Consequences
Diffusion Processes
Aceptación de la innovación
Satisfacción del cliente
Gobierno electrónico
Sistema de información tributaria
- Rights
- License
- Copyright (c) 2017 AD-minister