Innovation acceptance and customer satisfaction. A survey on tax information systems

The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer  satisfaction,  not only for consumer  products  and services, but also in the delivery of public service services.  This paper uses innovation acceptance  and tech...

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Autores:
Moradi Abadi, Amitis
Moradi Abadi, Artonis
Jafari, Abbas
Tipo de recurso:
Fecha de publicación:
2017
Institución:
Universidad EAFIT
Repositorio:
Repositorio EAFIT
Idioma:
eng
OAI Identifier:
oai:repository.eafit.edu.co:10784/11402
Acceso en línea:
http://hdl.handle.net/10784/11402
Palabra clave:
Innovation Acceptance
Customer Satisfaction
E-government
Tax Information System
Innovation and Invention: Processes and Incentives
Technological Change: Choices and Consequences
Diffusion Processes
Aceptación de la innovación
Satisfacción del cliente
Gobierno electrónico
Sistema de información tributaria
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