Innovation acceptance and customer satisfaction. A survey on tax information systems

The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer  satisfaction,  not only for consumer  products  and services, but also in the delivery of public service services.  This paper uses innovation acceptance  and technology adoption models to investigate the acceptance and satisfaction  of taxpayers  from introduction  of new tax information system  in Iran. By a review of existing models and related effective factors, a conceptual model has been developed based on DeLone-McLean model, and was applied on users in the Iranian tax information system.  Findings of this research  show that factors that lead to information transparency  and more participatory users have a positive effect on innovation acceptance and the satisfaction  of users of such technologies.

• Autores: Moradi Abadi, Amitis; Moradi Abadi, Artonis; Jafari, Abbas
• Fecha de publicación: 2017
• Institución: Universidad EAFIT
• Repositorio: Repositorio EAFIT
• Idioma: eng
• OAI Identifier: oai:repository.eafit.edu.co:10784/11402
• Acceso en línea: http://hdl.handle.net/10784/11402
• Palabra clave: Innovation Acceptance; Customer Satisfaction; E-government; Tax Information System; Innovation and Invention: Processes and Incentives; Technological Change: Choices and Consequences; Diffusion Processes; Aceptación de la innovación; Satisfacción del cliente; Gobierno electrónico; Sistema de información tributaria
• License: Copyright (c) 2017 AD-minister