Factors that determine employees' customer experience orientation in the hotel industry

This article explores the concepts of Emotional Intelligence (EI), Cultural Intelligence (CI), and Hospitality Experiential Intelligence (HEI) as determining factors of Employees' Customer Experience Orientation (ECEO) in hotels. The study applies a quantitative approach, a correlational, and e...

Full description

Autores:

Barros Arrieta, David
Picalúa Parra, Vivian
PAYARES JIMENEZ, KAREN MARIA
Fuentes Alcántara, Liliana
Vargas Lugo, Aida

Tipo de recurso:

Article of investigation

Fecha de publicación:

2022

Institución:

Corporación Universidad de la Costa

Repositorio:

REDICUC - Repositorio CUC

Idioma:

eng

OAI Identifier:

oai:repositorio.cuc.edu.co:11323/10844

Acceso en línea:

https://hdl.handle.net/11323/10844
https://repositorio.cuc.edu.co/

Palabra clave:

Customer experience
Cultural intelligence
Hospitality experiential intelligence
Hotel industry
Emotional intelligence

Rights

openAccess

License

Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)