University quality measurement model based on balanced scorecard

A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and quality model of the processes in a university, through the integration of a Balance Scorecard (BSC) and the implementation of an information system. For which it was required: a review of existing tracing and monitoring systems in the academic sector, definition of the requirements of the proposed technological, a diagnosis of the current measurement system of the HEI analyzed, identify measurement indicators and develop a technological tool. The designed model presents a precise and clear methodological guide that can be replicated in any HEI to monitor its processes.

• Autores: Obredor Baldovino, Thalía; combita, harold; Crissien Borrero, Tito José; De-La-Hoz-Franco, Emiro; Beltrán, Diego F.; Ruiz, Iván; Sanchez, Joaquin F.; COLLAZOS MORALES, CARLOS ANDRES
• Tipo de recurso: http://purl.org/coar/resource_type/c_816b
• Fecha de publicación: 2019
• Institución: Corporación Universidad de la Costa
• Repositorio: REDICUC - Repositorio CUC
• Idioma: eng
• OAI Identifier: oai:repositorio.cuc.edu.co:11323/6093
• Acceso en línea: https://hdl.handle.net/11323/6093; https://repositorio.cuc.edu.co/
• Palabra clave: Quality measurement model; Higher education institution; Balance scorecard; Information system; Academic software; Decision making
• Rights: openAccess
• License: CC0 1.0 Universal