University quality measurement model based on balanced scorecard
A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and quality model of the processes in a university, through the integration of a B...
- Autores:
-
Obredor Baldovino, Thalía
combita, harold
Crissien Borrero, Tito José
De-La-Hoz-Franco, Emiro
Beltrán, Diego F.
Ruiz, Iván
Sanchez, Joaquin F.
COLLAZOS MORALES, CARLOS ANDRES
- Tipo de recurso:
- http://purl.org/coar/resource_type/c_816b
- Fecha de publicación:
- 2019
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/6093
- Acceso en línea:
- https://hdl.handle.net/11323/6093
https://repositorio.cuc.edu.co/
- Palabra clave:
- Quality measurement model
Higher education institution
Balance scorecard
Information system
Academic software
Decision making
- Rights
- openAccess
- License
- CC0 1.0 Universal
| Summary: | A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and quality model of the processes in a university, through the integration of a Balance Scorecard (BSC) and the implementation of an information system. For which it was required: a review of existing tracing and monitoring systems in the academic sector, definition of the requirements of the proposed technological, a diagnosis of the current measurement system of the HEI analyzed, identify measurement indicators and develop a technological tool. The designed model presents a precise and clear methodological guide that can be replicated in any HEI to monitor its processes. |
|---|