Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector

La satisfacción del cliente es un elemento preponderante que define el desempeño de las empresas en el mercado global actual (Albayrak & Caber, 2015; Anderson, Fornell & Lehmann, 1994; Anderson & Mittal, 2000). Por su parte, la industria de los servicios hoteleros ha encontrado en los pr...

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Autores:: Pérez García, Jahir Aníbal

Tipo de recurso:: Doctoral thesis

Fecha de publicación:: 2024

Institución:: Corporación Universidad de la Costa

Repositorio:: REDICUC - Repositorio CUC

Idioma:: spa

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dc.title.spa.fl_str_mv	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
title	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
spellingShingle	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector EWOM ADR and occupancy rates Linear regression model Correlation analysis Atributos de los hoteles Rendimiento financiero Digitalización Modelo de análisis de regresión lineal Análisis correlación Análisis de regresión múltiple RevPAR
title_short	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
title_full	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
title_fullStr	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
title_full_unstemmed	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
title_sort	Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector
dc.creator.fl_str_mv	Pérez García, Jahir Aníbal
dc.contributor.advisor.none.fl_str_mv	Hervas Oliver, José Luis Devece Carana, Carlos Alberto
dc.contributor.author.none.fl_str_mv	Pérez García, Jahir Aníbal
dc.contributor.jury.none.fl_str_mv	Chams Anturi, Odette Estelles Miguel, Sofia Boronat Moll, Carles
dc.subject.proposal.eng.fl_str_mv	EWOM ADR and occupancy rates Linear regression model Correlation analysis
topic	EWOM ADR and occupancy rates Linear regression model Correlation analysis Atributos de los hoteles Rendimiento financiero Digitalización Modelo de análisis de regresión lineal Análisis correlación Análisis de regresión múltiple RevPAR
dc.subject.proposal.spa.fl_str_mv	Atributos de los hoteles Rendimiento financiero Digitalización Modelo de análisis de regresión lineal Análisis correlación Análisis de regresión múltiple
dc.subject.proposal.fra.fl_str_mv	RevPAR
description	La satisfacción del cliente es un elemento preponderante que define el desempeño de las empresas en el mercado global actual (Albayrak & Caber, 2015; Anderson, Fornell & Lehmann, 1994; Anderson & Mittal, 2000). Por su parte, la industria de los servicios hoteleros ha encontrado en los procesos de innovación una estrategia para dar respuesta a las nuevas demandas, tanto de los clientes, como de la sociedad en general (Silvestre & Tirca, 2019; Ahmad, Youjin, & Hdia, 2022). Adicionalmente, los procesos de innovación, entendidos como avances tecnológicos y en la gestión de las empresas, propician su desarrollo (Ahmad, Youjin, & Hdia, 2022), llegando algunos estudios a considerar que el éxito de los negocios depende en gran medida de la innovación (McKinsey & Company, 2021). Dentro de las tendencias de digitalización e innovación de la industria hotelera, el eWOM (electronic word-of-mouth) constituye una de las fuentes de conocimiento más relevantes para el crecimiento de la industria, relacionada con el uso o las características de determinados bienes y servicios generados por la experiencia del entorno hotelero. Los distintos estudios indican que los atributos de los hoteles afectan al eWOM (electronic word-of-mouth) y que este a la vez genera rendimiento financiero en el sector. Razón por la cual, esta tesis doctoral propone examinar la relación entre los componentes del eWOM, como son la calificación global, el volumen de reseñas y la valencia de estas en el entorno hotelero en relación con las variables del rendimiento financiero de los hoteles: ADR, RevPAR, y Porcentaje de ocupación, que son las medidas de rendimiento más comúnmente aceptadas en el negocio hotelero. Adicional a ello, la literatura científica sobre la industria hotelera indica que estos atributos influyen en la elección de los clientes, desde la ubicación y el precio de la habitación, hasta las instalaciones y el servicio, la seguridad, la limpieza, confort y la relación precio-calidad. Los resultados de la presente investigación se han dividido en ocho capítulos correspondientes: En primer lugar, se relaciona todos los aspectos introductorios, donde se explicó el problema, las preguntas de investigación, justificación, objetivos y la estructura de la tesis, seguidamente; se abordó una revisión de la literatura resultante del marco teórico de la investigación. En tercer lugar, se dio a conocer las características del contexto donde se ejecutó esta tesis; continuando en el capítulo 4, con la metodología que se utilizó y fue una guía para el desarrollo de los diferentes estudios. Como quinto lugar, una revisión de la literatura científica a través de un meta-analisis para identificar la correlación significativa entre los componentes del eWOM y el rendimiento financiero de los hoteles. Para ello, se propone aportes al estudio de la literatura científica sobre eWOM en el contexto hotelero haciendo un repaso del estado del arte de la investigación y proponiendo futuras direcciones de investigación. En sexto lugar, en relación al capítulo seis, se realiza la identificación de los atributos y los efectos que inciden sobre el eWOM. En el capítulo 7, se evaluó la capacidad de predecir el volumen y la calificación general del eWom en función de los atributos de los hoteles. En octavo lugar, se analiza la relación existente entre los componentes (calificación global, valencia y volumen) del eWOM en el sector hotelero y un octavo capítulo, un análisis del impacto del eWOM positivos y negativos en el rendimiento financiero de los hoteles.
publishDate	2024
dc.date.accessioned.none.fl_str_mv	2024-06-11T16:10:35Z
dc.date.available.none.fl_str_mv	2024-06-11T16:10:35Z
dc.date.issued.none.fl_str_mv	2024
dc.type.spa.fl_str_mv	Trabajo de grado - Doctorado
dc.type.coar.spa.fl_str_mv	http://purl.org/coar/resource_type/c_db06
dc.type.content.spa.fl_str_mv	Text
dc.type.driver.spa.fl_str_mv	info:eu-repo/semantics/doctoralThesis
dc.type.redcol.spa.fl_str_mv	http://purl.org/redcol/resource_type/TD
dc.type.version.spa.fl_str_mv	info:eu-repo/semantics/acceptedVersion
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dc.identifier.uri.none.fl_str_mv	https://hdl.handle.net/11323/13011
dc.identifier.instname.spa.fl_str_mv	Corporación Universidad de la Costa
dc.identifier.reponame.spa.fl_str_mv	REDICUC - Repositorio CUC
dc.identifier.repourl.spa.fl_str_mv	https://repositorio.cuc.edu.co/
url	https://hdl.handle.net/11323/13011 https://repositorio.cuc.edu.co/
identifier_str_mv	Corporación Universidad de la Costa REDICUC - Repositorio CUC
dc.language.iso.spa.fl_str_mv	spa
language	spa
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spelling	Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)https://creativecommons.org/licenses/by-nc-sa/4.0/info:eu-repo/semantics/closedAccesshttp://purl.org/coar/access_right/c_14cbHervas Oliver, José LuisDevece Carana, Carlos AlbertoPérez García, Jahir AníbalChams Anturi, OdetteEstelles Miguel, SofiaBoronat Moll, Carles2024-06-11T16:10:35Z2024-06-11T16:10:35Z2024https://hdl.handle.net/11323/13011Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/La satisfacción del cliente es un elemento preponderante que define el desempeño de las empresas en el mercado global actual (Albayrak & Caber, 2015; Anderson, Fornell & Lehmann, 1994; Anderson & Mittal, 2000). Por su parte, la industria de los servicios hoteleros ha encontrado en los procesos de innovación una estrategia para dar respuesta a las nuevas demandas, tanto de los clientes, como de la sociedad en general (Silvestre & Tirca, 2019; Ahmad, Youjin, & Hdia, 2022). Adicionalmente, los procesos de innovación, entendidos como avances tecnológicos y en la gestión de las empresas, propician su desarrollo (Ahmad, Youjin, & Hdia, 2022), llegando algunos estudios a considerar que el éxito de los negocios depende en gran medida de la innovación (McKinsey & Company, 2021). Dentro de las tendencias de digitalización e innovación de la industria hotelera, el eWOM (electronic word-of-mouth) constituye una de las fuentes de conocimiento más relevantes para el crecimiento de la industria, relacionada con el uso o las características de determinados bienes y servicios generados por la experiencia del entorno hotelero. Los distintos estudios indican que los atributos de los hoteles afectan al eWOM (electronic word-of-mouth) y que este a la vez genera rendimiento financiero en el sector. Razón por la cual, esta tesis doctoral propone examinar la relación entre los componentes del eWOM, como son la calificación global, el volumen de reseñas y la valencia de estas en el entorno hotelero en relación con las variables del rendimiento financiero de los hoteles: ADR, RevPAR, y Porcentaje de ocupación, que son las medidas de rendimiento más comúnmente aceptadas en el negocio hotelero. Adicional a ello, la literatura científica sobre la industria hotelera indica que estos atributos influyen en la elección de los clientes, desde la ubicación y el precio de la habitación, hasta las instalaciones y el servicio, la seguridad, la limpieza, confort y la relación precio-calidad. Los resultados de la presente investigación se han dividido en ocho capítulos correspondientes: En primer lugar, se relaciona todos los aspectos introductorios, donde se explicó el problema, las preguntas de investigación, justificación, objetivos y la estructura de la tesis, seguidamente; se abordó una revisión de la literatura resultante del marco teórico de la investigación. En tercer lugar, se dio a conocer las características del contexto donde se ejecutó esta tesis; continuando en el capítulo 4, con la metodología que se utilizó y fue una guía para el desarrollo de los diferentes estudios. Como quinto lugar, una revisión de la literatura científica a través de un meta-analisis para identificar la correlación significativa entre los componentes del eWOM y el rendimiento financiero de los hoteles. Para ello, se propone aportes al estudio de la literatura científica sobre eWOM en el contexto hotelero haciendo un repaso del estado del arte de la investigación y proponiendo futuras direcciones de investigación. En sexto lugar, en relación al capítulo seis, se realiza la identificación de los atributos y los efectos que inciden sobre el eWOM. En el capítulo 7, se evaluó la capacidad de predecir el volumen y la calificación general del eWom en función de los atributos de los hoteles. En octavo lugar, se analiza la relación existente entre los componentes (calificación global, valencia y volumen) del eWOM en el sector hotelero y un octavo capítulo, un análisis del impacto del eWOM positivos y negativos en el rendimiento financiero de los hoteles.Customer satisfaction is a predominant factor that defines business performance in today's global market (Albayrak & Caber, 2015; Anderson, Fornell & Lehmann, 1994; Anderson & Mittal, 2000). The hospitality industry, in particular, has adopted innovation processes as a strategy to meet new demands from both clients and society at large (Silvestre & Tirca, 2019; Ahmad, Youjin, & Hdia, 2022). Furthermore, innovation processes, understood as advancements in technology and business management, foster industry development (Ahmad, Youjin, & Hdia, 2022), with some studies suggesting that business success largely depends on innovation (McKinsey & Company, 2021). Within the trends of digitization and innovation in the hotel industry, electronic word-of-mouth (eWOM) stands out as one of the most significant knowledge sources for industry growth, linked to the usage or characteristics of goods and services generated by the hotel environment experience. Various studies indicate that hotel attributes impact eWOM, which in turn generates financial performance in the sector. Therefore, this doctoral thesis aims to examine the relationship between eWOM components—such as overall rating, volume of reviews, and sentiment of these reviews—in relation to financial performance variables in hotels: Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and Occupancy Rate, which are the most commonly accepted performance metrics in the hotel business. Additionally, the scientific literature on the hotel industry suggests that these attributes influence customer choice, from the location and room price to facilities and service, security, cleanliness, comfort, and price-quality ratio. The results of this investigation are divided into eight corresponding chapters: Firstly, it addresses all introductory aspects, where the problem, research questions, justification, objectives, and the structure of the thesis were explained. Secondly, it includes a literature review derived from the research's theoretical framework. Thirdly, the characteristics of the context in which this thesis was conducted are detailed. The fourth chapter discusses the methodology used, serving as a guide for the development of various studies. Fifthly, a review of the scientific literature through a meta-analysis identifies significant correlations between eWOM components and the financial performance of hotels. This review contributes to the study of eWOM in the hotel context by reviewing the state of the art and proposing future research directions. In the sixth chapter, the attributes and their effects on eWOM are identified. The seventh chapter evaluates the ability to predict the volume and overall rating of eWOM based on hotel attributes. Finally, the eighth chapter analyzes the relationship between eWOM components (overall rating, sentiment, and volume) in the hotel sector and assesses the impact of positive and negative eWOM on the financial performance of hotels.Lista de Tablas y Figuras 11 -- Capítulo 1. Aspectos introductorios 14 -- Introducción 14 -- Planteamiento del problema 18 -- Pregunta de investigación 22 -- Preguntas secundarias 22 -- Justificación 23 -- Objetivos de la tesis doctoral 28 -- Objetivo General 28 -- Objetivos Específicos 28 -- Estructura de la tesis doctoral 29 -- Capítulo 2. Revisión de la literatura 35 -- Del eWOM tradicional al eWOM en el contexto hotelero 35 -- Atributos en los hoteles 38 -- Componentes del rendimiento financiero en los hoteles 42 -- Antecedentes 44 -- Hipótesis 52 -- Capítulo 3. Características del contexto de análisis 59 -- Oferta de Alojamiento y Variedad de Experiencias 59 -- Enfoque en el Turismo Sostenible y Natural 60 -- Hospitalidad y Servicio al Cliente 60 -- Capítulo 4. Aspectos claves de la investigación y descripción general del estudio 61 -- Modelo de análisis 63 -- Diseño de la investigación 68 -- Fuentes de información 68 -- Muestra 70 -- Tratamiento de los datos 71 -- Variables dependientes e independientes del estudio. 73 -- Chapter 5. Analysis of the attributes and components of ewom and their impact on the financial performance of hotels: a meta-analysis of the significant correlation in the scientific literature 76 -- Scientific literature review 78 -- Relationship between hotel attributes and eWOM 78 -- Relationship between eWOM and the financial performance of hotels 81-- Methodology 96 -- Coding and definition of variables in the framework of the meta-analysis 99 -- Results 100 -- Discussion 110 -- Chapter 6. The hotel attributes effect on ewom generation in the hotel context 114 -- Review of the background of the scientific literature 116 -- Methodology and sample 124 -- Results 127 -- Discussion 135 -- Conclusions 137 -- Chapter 7. Evaluation of the ability to predict the volume and overall rating of ewom based on the attributes of hotels 141 -- Theoretical framework 142 -- Methodology 149 -- Results 152 -- Discussion 166 -- Conclusions 168 -- Chapter 8. Multidimensional analysis of the impact of positive and negative ewom on the financial performance of hotels 172 -- Background review of the scientific literatura 176 -- Results 191 -- Discussion 205 -- Conclusions 208 -- Referencias 219Doctor(a) en InnovaciónDoctorado295 páginasapplication/pdfspaCorporación Universidad de la CostaProductividad e InnovaciónBarranquilla, ColombiaDoctorado en InnovaciónIncidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sectorTrabajo de grado - Doctoradohttp://purl.org/coar/resource_type/c_db06Textinfo:eu-repo/semantics/doctoralThesishttp://purl.org/redcol/resource_type/TDinfo:eu-repo/semantics/acceptedVersionAakash, A., & Gupta Aggarwal, A. (2022). 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ada en las Obras Colectivas.

b.	Distribuir copias o fonogramas de las Obras, exhibirlas públicamente, ejecutarlas públicamente y/o ponerlas a disposición pública, incluyéndolas como incorporadas en Obras Colectivas, según corresponda.

c.	Distribuir copias de las Obras Derivadas que se generen, exhibirlas públicamente, ejecutarlas públicamente y/o ponerlas a disposición pública.
Los derechos mencionados anteriormente pueden ser ejercidos en todos los medios y formatos, actualmente conocidos o que se inventen en el futuro. Los derechos antes mencionados incluyen el derecho a realizar dichas modificaciones en la medida que sean técnicamente necesarias para ejercer los derechos en otro medio o formatos, pero de otra manera usted no está autorizado para realizar obras derivadas. Todos los derechos no otorgados expresamente por el Licenciante quedan por este medio reservados, incluyendo pero sin limitarse a aquellos que se mencionan en las secciones 4(d) y 4(e).

4. Restricciones.
La licencia otorgada en la anterior Sección 3 está expresamente sujeta y limitada por las siguientes restricciones:

a.	Usted puede distribuir, exhibir públicamente, ejecutar públicamente, o poner a disposición pública la Obra sólo bajo las condiciones de esta Licencia, y Usted debe incluir una copia de esta licencia o del Identificador Universal de Recursos de la misma con cada copia de la Obra que distribuya, exhiba públicamente, ejecute públicamente o ponga a disposición pública. No es posible ofrecer o imponer ninguna condición sobre la Obra que altere o limite las condiciones de esta Licencia o el ejercicio de los derechos de los destinatarios otorgados en este documento. No es posible sublicenciar la Obra. Usted debe mantener intactos todos los avisos que hagan referencia a esta Licencia y a la cláusula de limitación de garantías. Usted no puede distribuir, exhibir públicamente, ejecutar públicamente, o poner a disposición pública la Obra con alguna medida tecnológica que controle el acceso o la utilización de ella de una forma que sea inconsistente con las condiciones de esta Licencia. Lo anterior se aplica a la Obra incorporada a una Obra Colectiva, pero esto no exige que la Obra Colectiva aparte de la obra misma quede sujeta a las condiciones de esta Licencia. Si Usted crea una Obra Colectiva, previo aviso de cualquier Licenciante debe, en la medida de lo posible, eliminar de la Obra Colectiva cualquier referencia a dicho Licenciante o al Autor Original, según lo solicitado por el Licenciante y conforme lo exige la cláusula 4(c).

b.	Usted no puede ejercer ninguno de los derechos que le han sido otorgados en la Sección 3 precedente de modo que estén principalmente destinados o directamente dirigidos a conseguir un provecho comercial o una compensación monetaria privada. El intercambio de la Obra por otras obras protegidas por derechos de autor, ya sea a través de un sistema para compartir archivos digitales (digital file-sharing) o de cualquier otra manera no será considerado como estar destinado principalmente o dirigido directamente a conseguir un provecho comercial o una compensación monetaria privada, siempre que no se realice un pago mediante una compensación monetaria en relación con el intercambio de obras protegidas por el derecho de autor.

c.	Si usted distribuye, exhibe públicamente, ejecuta públicamente o ejecuta públicamente en forma digital la Obra o cualquier Obra Derivada u Obra Colectiva, Usted debe mantener intacta toda la información de derecho de autor de la Obra y proporcionar, de forma razonable según el medio o manera que Usted esté utilizando: (i) el nombre del Autor Original si está provisto (o seudónimo, si fuere aplicable), y/o (ii) el nombre de la parte o las partes que el Autor Original y/o el Licenciante hubieren designado para la atribución (v.g., un instituto patrocinador, editorial, publicación) en la información de los derechos de autor del Licenciante, términos de servicios o de otras formas razonables; el título de la Obra si está provisto; en la medida de lo razonablemente factible y, si está provisto, el Identificador Uniforme de Recursos (Uniform Resource Identifier) que el Licenciante especifica para ser asociado con la Obra, salvo que tal URI no se refiera a la nota sobre los derechos de autor o a la información sobre el licenciamiento de la Obra; y en el caso de una Obra Derivada, atribuir el crédito identificando el uso de la Obra en la Obra Derivada (v.g., "Traducción Francesa de la Obra del Autor Original," o "Guión Cinematográfico basado en la Obra original del Autor Original"). Tal crédito puede ser implementado de cualquier forma razonable; en el caso, sin embargo, de Obras Derivadas u Obras Colectivas, tal crédito aparecerá, como mínimo, donde aparece el crédito de cualquier otro autor comparable y de una manera, al menos, tan destacada como el crédito de otro autor comparable.

d.	Para evitar toda confusión, el Licenciante aclara que, cuando la obra es una composición musical:

i.	Regalías por interpretación y ejecución bajo licencias generales. El Licenciante se reserva el derecho exclusivo de autorizar la ejecución pública o la ejecución pública digital de la obra y de recolectar, sea individualmente o a través de una sociedad de gestión colectiva de derechos de autor y derechos conexos (por ejemplo, SAYCO), las regalías por la ejecución pública o por la ejecución pública digital de la obra (por ejemplo Webcast) licenciada bajo licencias generales, si la interpretación o ejecución de la obra está primordialmente orientada por o dirigida a la obtención de una ventaja comercial o una compensación monetaria privada.

ii.	Regalías por Fonogramas. El Licenciante se reserva el derecho exclusivo de recolectar, individualmente o a través de una sociedad de gestión colectiva de derechos de autor y derechos conexos (por ejemplo, los consagrados por la SAYCO), una agencia de derechos musicales o algún agente designado, las regalías por cualquier fonograma que Usted cree a partir de la obra (“versión cover”) y distribuya, en los términos del régimen de derechos de autor, si la creación o distribución de esa versión cover está primordialmente destinada o dirigida a obtener una ventaja comercial o una compensación monetaria privada.

e.	Gestión de Derechos de Autor sobre Interpretaciones y Ejecuciones Digitales (WebCasting). Para evitar toda confusión, el Licenciante aclara que, cuando la obra sea un fonograma, el Licenciante se reserva el derecho exclusivo de autorizar la ejecución pública digital de la obra (por ejemplo, webcast) y de recolectar, individualmente o a través de una sociedad de gestión colectiva de derechos de autor y derechos conexos (por ejemplo, ACINPRO), las regalías por la ejecución pública digital de la obra (por ejemplo, webcast), sujeta a las disposiciones aplicables del régimen de Derecho de Autor, si esta ejecución pública digital está primordialmente dirigida a obtener una ventaja comercial o una compensación monetaria privada.

5. Representaciones, Garantías y Limitaciones de Responsabilidad.
A MENOS QUE LAS PARTES LO ACORDARAN DE OTRA FORMA POR ESCRITO, EL LICENCIANTE OFRECE LA OBRA (EN EL ESTADO EN EL QUE SE ENCUENTRA) “TAL CUAL”, SIN BRINDAR GARANTÍAS DE CLASE ALGUNA RESPECTO DE LA OBRA, YA SEA EXPRESA, IMPLÍCITA, LEGAL O CUALQUIERA OTRA, INCLUYENDO, SIN LIMITARSE A ELLAS, GARANTÍAS DE TITULARIDAD, COMERCIABILIDAD, ADAPTABILIDAD O ADECUACIÓN A PROPÓSITO DETERMINADO, AUSENCIA DE INFRACCIÓN, DE AUSENCIA DE DEFECTOS LATENTES O DE OTRO TIPO, O LA PRESENCIA O AUSENCIA DE ERRORES, SEAN O NO DESCUBRIBLES (PUEDAN O NO SER ESTOS DESCUBIERTOS). ALGUNAS JURISDICCIONES NO PERMITEN LA EXCLUSIÓN DE GARANTÍAS IMPLÍCITAS, EN CUYO CASO ESTA EXCLUSIÓN PUEDE NO APLICARSE A USTED.

6. Limitación de responsabilidad.
A MENOS QUE LO EXIJA EXPRESAMENTE LA LEY APLICABLE, EL LICENCIANTE NO SERÁ RESPONSABLE ANTE USTED POR DAÑO ALGUNO, SEA POR RESPONSABILIDAD EXTRACONTRACTUAL, PRECONTRACTUAL O CONTRACTUAL, OBJETIVA O SUBJETIVA, SE TRATE DE DAÑOS MORALES O PATRIMONIALES, DIRECTOS O INDIRECTOS, PREVISTOS O IMPREVISTOS PRODUCIDOS POR EL USO DE ESTA LICENCIA O DE LA OBRA, AUN CUANDO EL LICENCIANTE HAYA SIDO ADVERTIDO DE LA POSIBILIDAD DE DICHOS DAÑOS. ALGUNAS LEYES NO PERMITEN LA EXCLUSIÓN DE CIERTA RESPONSABILIDAD, EN CUYO CASO ESTA EXCLUSIÓN PUEDE NO APLICARSE A USTED.

7. Término.

a.	Esta Licencia y los derechos otorgados en virtud de ella terminarán automáticamente si Usted infringe alguna condición establecida en ella. Sin embargo, los individuos o entidades que han recibido Obras Derivadas o Colectivas de Usted de conformidad con esta Licencia, no verán terminadas sus licencias, siempre que estos individuos o entidades sigan cumpliendo íntegramente las condiciones de estas licencias. Las Secciones 1, 2, 5, 6, 7, y 8 subsistirán a cualquier terminación de esta Licencia.

b.	Sujeta a las condiciones y términos anteriores, la licencia otorgada aquí es perpetua (durante el período de vigencia de los derechos de autor de la obra). No obstante lo anterior, el Licenciante se reserva el derecho a publicar y/o estrenar la Obra bajo condiciones de licencia diferentes o a dejar de distribuirla en los términos de esta Licencia en cualquier momento; en el entendido, sin embargo, que esa elección no servirá para revocar esta licencia o que deba ser otorgada , bajo los términos de esta licencia), y esta licencia continuará en pleno vigor y efecto a menos que sea terminada como se expresa atrás. La Licencia revocada continuará siendo plenamente vigente y efectiva si no se le da término en las condiciones indicadas anteriormente.

8. Varios.

a.	Cada vez que Usted distribuya o ponga a disposición pública la Obra o una Obra Colectiva, el Licenciante ofrecerá al destinatario una licencia en los mismos términos y condiciones que la licencia otorgada a Usted bajo esta Licencia.

b.	Si alguna disposición de esta Licencia resulta invalidada o no exigible, según la legislación vigente, esto no afectará ni la validez ni la aplicabilidad del resto de condiciones de esta Licencia y, sin acción adicional por parte de los sujetos de este acuerdo, aquélla se entenderá reformada lo mínimo necesario para hacer que dicha disposición sea válida y exigible.

c.	Ningún término o disposición de esta Licencia se estimará renunciada y ninguna violación de ella será consentida a menos que esa renuncia o consentimiento sea otorgado por escrito y firmado por la parte que renuncie o consienta.

d.	Esta Licencia refleja el acuerdo pleno entre las partes respecto a la Obra aquí licenciada. No hay arreglos, acuerdos o declaraciones respecto a la Obra que no estén especificados en este documento. El Licenciante no se verá limitado por ninguna disposición adicional que pueda surgir en alguna comunicación emanada de Usted. Esta Licencia no puede ser modificada sin el consentimiento mutuo por escrito del Licenciante y Usted.


Incidencia de los atributos de los hoteles en el EWOM y su capacidad de generar rendimiento financiero en el sector

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