Factores que intervienen en ausentismo y rotación del personal que labora en Call Centers de Barranquilla
The general objective of this research is to analyze the factors involved in the absenteeism and rotation of the staff working in Call Centers of Barranquilla. To achieve the development of this research, the use of a quantitative methodology of correlational type was carried out, in which through t...
- Autores:
-
Paredes Niz, Arleth Patricia
- Tipo de recurso:
- Fecha de publicación:
- 2020
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/7112
- Acceso en línea:
- https://hdl.handle.net/11323/7112
https://repositorio.cuc.edu.co/
- Palabra clave:
- Rotation
Absenteeism
Call centers
Engagement
Organizational culture
Motivation
Rotación
Ausentismo
Call centers
Engagement
Cultura organizacional
Motivación
- Rights
- openAccess
- License
- Attribution-NonCommercial-ShareAlike 4.0 International