Factores que intervienen en ausentismo y rotación del personal que labora en Call Centers de Barranquilla

The general objective of this research is to analyze the factors involved in the absenteeism and rotation of the staff working in Call Centers of Barranquilla. To achieve the development of this research, the use of a quantitative methodology of correlational type was carried out, in which through t...

Full description

Autores:
Paredes Niz, Arleth Patricia
Tipo de recurso:
Fecha de publicación:
2020
Institución:
Corporación Universidad de la Costa
Repositorio:
REDICUC - Repositorio CUC
Idioma:
spa
OAI Identifier:
oai:repositorio.cuc.edu.co:11323/7112
Acceso en línea:
https://hdl.handle.net/11323/7112
https://repositorio.cuc.edu.co/
Palabra clave:
Rotation
Absenteeism
Call centers
Engagement
Organizational culture
Motivation
Rotación
Ausentismo
Call centers
Engagement
Cultura organizacional
Motivación
Rights
openAccess
License
Attribution-NonCommercial-ShareAlike 4.0 International