Diseño de un modelo para el mejoramiento de la productividad y competitividad de la línea de comedor Houston en la empresa arte & estilo basado en la metodología Lean Seis Sigma (6)
From the point of view of customers, organizations exist to provide material and immaterial goods, or a service, which meets the needs and expectations. Those products are derived from a process which a set of operations are performed where incoming inputs (input), and then transformed in results (o...
- Autores:
-
Pérez Riquett, Melissa Margarita
Plata Silva, Lady Johanna
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2013
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/4633
- Acceso en línea:
- https://hdl.handle.net/11323/4633
https://repositorio.cuc.edu.co/
- Palabra clave:
- Calidad
Satisfacción del cliente
DMAIC
Variables
Capacidad
Seis Sigma
Madera
Quality
Customer Satisfaction
Variable
Capacity
Six Sigma
Wood
- Rights
- openAccess
- License
- Attribution-NonCommercial-ShareAlike 4.0 International
| Summary: | From the point of view of customers, organizations exist to provide material and immaterial goods, or a service, which meets the needs and expectations. Those products are derived from a process which a set of operations are performed where incoming inputs (input), and then transformed in results (outputs). The results may be a product or a input’s modification that will be equally raw material for another process. The quality characteristics or response variable are those that reflect the results of the process, through the values taken by these variables can evaluate the effectiveness of the process to provide to customer compliant products. "Quality is a product suitable for use. Thus, quality is the absence of deficiencies in those features that meet customer "(Juran 1990). Improving quality is a chain reaction that is initialized in order to achieve lower costs to get less rework, failures and delays, achieve optimally use materials, machinery and resources, improving productivity to become more competitive in quality and price consolidated in the market. The methodology six sigma provides efficiency in production processes based on a series of steps (DMAIC Cycle), which seeks the previously about what constitutes the concept of "quality" being assertive in the market - wood industry. |
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