Recommendation of an integrated index for the quality of educational services using multivariate statistics
In this work, the analysis of the surveys was carried out through a factorial analysis, which facilitates the evaluation of the validity of the selected construct for the case under study, as well as evaluating the quality of the service for each factor, with a view to determining the level of quali...
- Autores:
-
Pineda Lezama, Omar Bonerge
Gomez Dorta, Rafael Luciano
Varela Izquierdo, Noel
silva d, jesus g
Kamatkar, Sadhana J.
- Tipo de recurso:
- http://purl.org/coar/resource_type/c_816b
- Fecha de publicación:
- 2019
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/5414
- Acceso en línea:
- http://hdl.handle.net/11323/5414
https://repositorio.cuc.edu.co/
- Palabra clave:
- Quality of educational services
Multivariate statistics
Evaluation of customer
- Rights
- openAccess
- License
- CC0 1.0 Universal
| id |
RCUC2_54e489331da72fe58728f047c58596bb |
|---|---|
| oai_identifier_str |
oai:repositorio.cuc.edu.co:11323/5414 |
| network_acronym_str |
RCUC2 |
| network_name_str |
REDICUC - Repositorio CUC |
| repository_id_str |
|
| dc.title.spa.fl_str_mv |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| title |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| spellingShingle |
Recommendation of an integrated index for the quality of educational services using multivariate statistics Quality of educational services Multivariate statistics Evaluation of customer |
| title_short |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| title_full |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| title_fullStr |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| title_full_unstemmed |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| title_sort |
Recommendation of an integrated index for the quality of educational services using multivariate statistics |
| dc.creator.fl_str_mv |
Pineda Lezama, Omar Bonerge Gomez Dorta, Rafael Luciano Varela Izquierdo, Noel silva d, jesus g Kamatkar, Sadhana J. |
| dc.contributor.author.spa.fl_str_mv |
Pineda Lezama, Omar Bonerge Gomez Dorta, Rafael Luciano Varela Izquierdo, Noel silva d, jesus g Kamatkar, Sadhana J. |
| dc.subject.spa.fl_str_mv |
Quality of educational services Multivariate statistics Evaluation of customer |
| topic |
Quality of educational services Multivariate statistics Evaluation of customer |
| description |
In this work, the analysis of the surveys was carried out through a factorial analysis, which facilitates the evaluation of the validity of the selected construct for the case under study, as well as evaluating the quality of the service for each factor, with a view to determining the level of quality of the educational service, for which it integrates elements of descriptive and multivariate statistics with the management of the quality of the educational service. They are used as fundamental statistical techniques, descriptive analysis, factor analysis and analysis of variance. As a final result, it was concluded that the students of five UNITEC careers evaluated the educational service they receive as very satisfactory (4 points), highlighting the tangible elements as the most weighted factor. A significant aspect is that there are no significant differences in the perceptions of students from different careers and different sections. |
| publishDate |
2019 |
| dc.date.accessioned.none.fl_str_mv |
2019-10-07T13:45:22Z |
| dc.date.available.none.fl_str_mv |
2019-10-07T13:45:22Z |
| dc.date.issued.none.fl_str_mv |
2019 |
| dc.type.spa.fl_str_mv |
Pre-Publicación |
| dc.type.coar.spa.fl_str_mv |
http://purl.org/coar/resource_type/c_816b |
| dc.type.content.spa.fl_str_mv |
Text |
| dc.type.driver.spa.fl_str_mv |
info:eu-repo/semantics/preprint |
| dc.type.redcol.spa.fl_str_mv |
http://purl.org/redcol/resource_type/ARTOTR |
| dc.type.version.spa.fl_str_mv |
info:eu-repo/semantics/acceptedVersion |
| format |
http://purl.org/coar/resource_type/c_816b |
| status_str |
acceptedVersion |
| dc.identifier.uri.spa.fl_str_mv |
http://hdl.handle.net/11323/5414 |
| dc.identifier.instname.spa.fl_str_mv |
Corporación Universidad de la Costa |
| dc.identifier.reponame.spa.fl_str_mv |
REDICUC - Repositorio CUC |
| dc.identifier.repourl.spa.fl_str_mv |
https://repositorio.cuc.edu.co/ |
| url |
http://hdl.handle.net/11323/5414 https://repositorio.cuc.edu.co/ |
| identifier_str_mv |
Corporación Universidad de la Costa REDICUC - Repositorio CUC |
| dc.language.iso.none.fl_str_mv |
eng |
| language |
eng |
| dc.rights.spa.fl_str_mv |
CC0 1.0 Universal |
| dc.rights.uri.spa.fl_str_mv |
http://creativecommons.org/publicdomain/zero/1.0/ |
| dc.rights.accessrights.spa.fl_str_mv |
info:eu-repo/semantics/openAccess |
| dc.rights.coar.spa.fl_str_mv |
http://purl.org/coar/access_right/c_abf2 |
| rights_invalid_str_mv |
CC0 1.0 Universal http://creativecommons.org/publicdomain/zero/1.0/ http://purl.org/coar/access_right/c_abf2 |
| eu_rights_str_mv |
openAccess |
| dc.publisher.spa.fl_str_mv |
Universidad de la Costa |
| institution |
Corporación Universidad de la Costa |
| bitstream.url.fl_str_mv |
https://repositorio.cuc.edu.co/bitstream/11323/5414/1/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf https://repositorio.cuc.edu.co/bitstream/11323/5414/2/license_rdf https://repositorio.cuc.edu.co/bitstream/11323/5414/3/license.txt https://repositorio.cuc.edu.co/bitstream/11323/5414/5/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf.jpg https://repositorio.cuc.edu.co/bitstream/11323/5414/6/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf.txt |
| bitstream.checksum.fl_str_mv |
9406a3bf61c8fb9f1ad0ee69dd573c2d 42fd4ad1e89814f5e4a476b409eb708c 8a4605be74aa9ea9d79846c1fba20a33 3dc19ad93a51f9f9d843aa35b6cafcb4 a83d275299f7e1f90ebdc0cd7f41f25e |
| bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 MD5 |
| repository.name.fl_str_mv |
Repositorio Universidad de La Costa |
| repository.mail.fl_str_mv |
bdigital@metabiblioteca.com |
| _version_ |
1808400154131169280 |
| spelling |
Pineda Lezama, Omar Bonergee72941c91bdbbe143e36775e15fb92bdGomez Dorta, Rafael Lucianoa9db556265fa2db8906ab6a0ded63092Varela Izquierdo, Noel484160b66adc1de7303e235ec7894532silva d, jesus g1f6ba3473d23b4212c7f525ad6a550bcKamatkar, Sadhana J.c44f57fe1e1bdc725cf2e29e640712e52019-10-07T13:45:22Z2019-10-07T13:45:22Z2019http://hdl.handle.net/11323/5414Corporación Universidad de la CostaREDICUC - Repositorio CUChttps://repositorio.cuc.edu.co/In this work, the analysis of the surveys was carried out through a factorial analysis, which facilitates the evaluation of the validity of the selected construct for the case under study, as well as evaluating the quality of the service for each factor, with a view to determining the level of quality of the educational service, for which it integrates elements of descriptive and multivariate statistics with the management of the quality of the educational service. They are used as fundamental statistical techniques, descriptive analysis, factor analysis and analysis of variance. As a final result, it was concluded that the students of five UNITEC careers evaluated the educational service they receive as very satisfactory (4 points), highlighting the tangible elements as the most weighted factor. A significant aspect is that there are no significant differences in the perceptions of students from different careers and different sections.engUniversidad de la CostaCC0 1.0 Universalhttp://creativecommons.org/publicdomain/zero/1.0/info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Quality of educational servicesMultivariate statisticsEvaluation of customerRecommendation of an integrated index for the quality of educational services using multivariate statisticsPre-Publicaciónhttp://purl.org/coar/resource_type/c_816bTextinfo:eu-repo/semantics/preprinthttp://purl.org/redcol/resource_type/ARTOTRinfo:eu-repo/semantics/acceptedVersionORIGINALRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdfRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdfapplication/pdf6143https://repositorio.cuc.edu.co/bitstream/11323/5414/1/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf9406a3bf61c8fb9f1ad0ee69dd573c2dMD51open accessCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8701https://repositorio.cuc.edu.co/bitstream/11323/5414/2/license_rdf42fd4ad1e89814f5e4a476b409eb708cMD52open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorio.cuc.edu.co/bitstream/11323/5414/3/license.txt8a4605be74aa9ea9d79846c1fba20a33MD53open accessTHUMBNAILRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdf.jpgRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdf.jpgimage/jpeg48410https://repositorio.cuc.edu.co/bitstream/11323/5414/5/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf.jpg3dc19ad93a51f9f9d843aa35b6cafcb4MD55open accessTEXTRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdf.txtRecommendation of an integrated index for the Quality of Educational Services Using Multivariate Statistics.pdf.txttext/plain1310https://repositorio.cuc.edu.co/bitstream/11323/5414/6/Recommendation%20of%20an%20integrated%20index%20for%20the%20Quality%20of%20Educational%20Services%20Using%20Multivariate%20Statistics.pdf.txta83d275299f7e1f90ebdc0cd7f41f25eMD56open access11323/5414oai:repositorio.cuc.edu.co:11323/54142023-12-14 15:40:04.635CC0 1.0 Universal|||http://creativecommons.org/publicdomain/zero/1.0/open accessRepositorio Universidad de La Costabdigital@metabiblioteca.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 |