Lean six sigma to improve customer service processes: a case study
The customer service process is crucial to the success of any company, both manufacturing and services, regardless of its size and nature, due to direct contact with the customer before, during, and after the sale of products or services. In the current changing and complex context, a good product o...
- Autores:
-
Jiménez Delgado, Genett Isabel
Hernandez Palma, Hugo
León Castro, Nadia Angélica Gisela
Nieto Granados, Anderson
Novoa, Dairo
Martinez Ventura, Jairo
- Tipo de recurso:
- Conferencia (Ponencia)
- Fecha de publicación:
- 2024
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/14306
- Acceso en línea:
- https://hdl.handle.net/11323/14306
https://repositorio.cuc.edu.co/
- Palabra clave:
- Digital human models
Healthcare
Artificial intelligence in medicine
Human-technology modeling
Digital health
Human-Computer Interaction (HCI)
User interfaces
- Rights
- closedAccess
- License
- Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)