Guías de auditoría para el diagnóstico de un modelo de gobierno de ti fundamentado en los lineamientos establecidos por Cobit 4.1 e Itil 3.0.

This project was developed for that within organizations, the stakeholders( top management, managers, auditors, compliance officers and IT managers), works in harmony to make sure that best practices lead them to affordable IT and well controlled. In addition to that it can be used as a reference point for building a personal tool that allows the evaluation of the audited company. The guidelines taken from COBIT and ITIL provide a basis for organizations to implement strong and effective services to support customers in their business and to keep doing it in the long run.

• Autores: Ávila Goldfarb, Maria Luisa
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2013
• Institución: Corporación Universidad de la Costa
• Repositorio: REDICUC - Repositorio CUC
• Idioma: spa
• OAI Identifier: oai:repositorio.cuc.edu.co:11323/597
• Acceso en línea: http://hdl.handle.net/11323/597; https://repositorio.cuc.edu.co/
• Palabra clave: Gobierno de TI; Gestión de Servicios de TI; Seguridad de la Información; Gestión de Riesgos de TI; Niveles de Acuerdo de Servicios (SLAs); Acuerdo de Nivel Operativo (OLAs); Indicador clave de rendimiento (KPI); Paquete principal de servicio (CSP); IT Governance; IT Service Management; Information Security; IT Risk Management; Service Level Agreement (SLAs); Operative Level Agreement (OLAs); Key Performance Indicator (KPI); Core Service Package (CSP)
• Rights: openAccess
• License: Atribución – No comercial – Compartir igual