Economic losses reduction through the implementation of statistical process control: case study in the process of medical accounts in a technology company

Statistical process control (SPC) is one of the most important tools for process continuous improvement. Its usefulness lies on the fact that it helps in the identification of causes of variation in the process. This allows the decision maker to take the corresponding actions in such a way that the...

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Autores:
Neira Rodado, Dionicio
Royert, Geraldin
Borrero López, luz Adriana
Velásquez Rodríguez, Javier
Tipo de recurso:
Article of journal
Fecha de publicación:
2019
Institución:
Corporación Universidad de la Costa
Repositorio:
REDICUC - Repositorio CUC
Idioma:
eng
OAI Identifier:
oai:repositorio.cuc.edu.co:11323/6100
Acceso en línea:
https://hdl.handle.net/11323/6100
https://repositorio.cuc.edu.co/
Palabra clave:
Continuous improvement
Control charts
Quality cost
Statistical process control
Rights
openAccess
License
http://creativecommons.org/publicdomain/zero/1.0/