Segmentation of sales for a mobile phone service through CART classification tree algorithm
The work consisted of detailing the CRISP-DM method in order to identify optimal groups of customers who are more likely to migrate from a prepaid to postpaid option in order to formulate an improvement plan for in call management by sorting the database. Classification models were applied to analyz...
- Autores:
-
Viloria, Amelec
Wang, Guojun
Gaitan, Mercedes
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2020
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- eng
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/7769
- Acceso en línea:
- https://hdl.handle.net/11323/7769
https://doi.org/10.1007/978-981-32-9889-7_7
https://repositorio.cuc.edu.co/
- Palabra clave:
- Call center
CRISP-DM CART
classification tree algorithm
- Rights
- openAccess
- License
- Attribution-NonCommercial-NoDerivatives 4.0 International