Factores que intervienen en el nivel de ausentismo del personal que labora en un centro de llamado de Barranquilla (Colombia)
The objective of the present research study is to analyze the factors involved in absence from work by employees, working at a call center in Barranquilla (Colombia). A quantitative correlational methodology and the application of a questionnaire on the various dimensions of absenteeism are applied....
- Autores:
-
Parra, Margel Alejandra
LAY, NELSON
PAYARES JIMENEZ, KAREN MARIA
Pareja, Arleth
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2020
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/7943
- Acceso en línea:
- https://hdl.handle.net/11323/7943
http://dx.doi.org/10.4067/S0718-07642020000600077
https://repositorio.cuc.edu.co/
- Palabra clave:
- Absenteeism
Call centers
Engagement
Organizational culture
Ausentismo
- Rights
- openAccess
- License
- CC0 1.0 Universal
| Summary: | The objective of the present research study is to analyze the factors involved in absence from work by employees, working at a call center in Barranquilla (Colombia). A quantitative correlational methodology and the application of a questionnaire on the various dimensions of absenteeism are applied. The sample consists of 65 subjects who work at the call center in Barranquilla. The results show that there is a significant correlation between absence from work and the socio-demographic variables of age, job position, and length of time working at the call center. It is concluded that work absence levels are high at the call center examined, based on analyzes of risk levels, organizational culture, and engagement, which showed to be highly negative. |
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