Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy

This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the rel...

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Autores:
Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
Tipo de recurso:
Article of journal
Fecha de publicación:
2012
Institución:
Pontificia Universidad Javeriana
Repositorio:
Repositorio Universidad Javeriana
Idioma:
spa
OAI Identifier:
oai:repository.javeriana.edu.co:10554/32565
Acceso en línea:
http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
http://hdl.handle.net/10554/32565
Palabra clave:
Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
Rights
openAccess
License
Atribución-NoComercial-SinDerivadas 4.0 Internacional
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spelling Atribución-NoComercial-SinDerivadas 4.0 Internacionalinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2nullnullGopalan, Neena; University of Central Missouri Department of Psychological SciencesCulbertson, Satoris S.; Kansas State University Department of PsychologyLeiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile2018-02-24T16:03:06Z2020-04-15T18:25:29Z2018-02-24T16:03:06Z2020-04-15T18:25:29Z2012-08-19http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/18702011-27771657-9267http://hdl.handle.net/10554/32565This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the relationship between emotional labor and emotional exhaustion. Data collected online from 241 staff employed at a university in central United States revealed that the relationship between surface acting and emotional exhaustion was stronger among people with lower perception of autonomy, which had an impact on overall life satisfaction. No significant relationship between deep acting and emotional exhaustion was found. Future directions should include studying the model on other samples and using a longitudinal design.Este estudio evaluó el grado en el cual dos clases de labores emocionales (acción profunda y superficial) pueden conducir a la exhaustividad emocional, reduciendo en general la satisfacción de vida. Basados en la teoría de la Auto-Determinación, la importancia de la autonomía percibida puede ser estudiada en relación a cómo es moderada la relación entre labor emocional y exhaustividad emocional. Los datos se recogieron via web desde 241 empleados en una universidad en la zona centro de Estados Unidos y revelaron que la relación entre acción superficial y exhaustividad emcional fue más fuente entre personas con bajos niveles de percepción de autonomía, la cual podría tener un impacto sobre la satisfacción de vida. No se encontraron relaciones significativas entre las acciones profundas y la exhaustividad emocional. Futuras investigaciones deberían incluir en el estudio del modelo utilizar otras muestras y utilizar un diseño longitudinal.PDFapplication/pdfspaPontificia Universidad Javerianahttp://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870/4872Universitas Psychologica; Vol. 12, Núm. 2 (2013); 347-356Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived AutonomyExplicando las relaciones de labor emocional con exhaustividad emocional y satisfacción de vida: moderando el papel de la autonomía percibidahttp://purl.org/coar/version/c_970fb48d4fbd8a85Artículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1info:eu-repo/semantics/article10554/32565oai:repository.javeriana.edu.co:10554/325652023-03-29 14:23:49.366Repositorio Institucional - Pontificia Universidad Javerianarepositorio@javeriana.edu.co
dc.title.spa.fl_str_mv Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
dc.title.english.eng.fl_str_mv Explicando las relaciones de labor emocional con exhaustividad emocional y satisfacción de vida: moderando el papel de la autonomía percibida
title Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
spellingShingle Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
title_short Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_full Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_fullStr Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_full_unstemmed Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
title_sort Explaining Emotional Labor’s Relationships with Emotional Exhaustion and Life Satisfaction: Moderating Role of Perceived Autonomy
dc.creator.fl_str_mv Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
dc.contributor.author.none.fl_str_mv Gopalan, Neena; University of Central Missouri Department of Psychological Sciences
Culbertson, Satoris S.; Kansas State University Department of Psychology
Leiva, Pedro Ignacio; Facultad de Economía y Negocios; Universidad de Chile
dc.contributor.none.fl_str_mv null
null
dc.subject.eng.fl_str_mv Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
topic Labor emocional, exhaustividad emocional, satisfacción de vida, Estados Unidos.
Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
dc.subject.spa.fl_str_mv Emotional Labor, Emotional Exhaustion, Life Satisfaction, United States.
description This study assessed the extent to which two kinds of emotional labor (surface and deep acting) can lead to emotional exhaustion, reducing one’s overall life satisfaction. Based on Self-Determination theory, the importance of perceived autonomy was also studied in relation to how it moderates the relationship between emotional labor and emotional exhaustion. Data collected online from 241 staff employed at a university in central United States revealed that the relationship between surface acting and emotional exhaustion was stronger among people with lower perception of autonomy, which had an impact on overall life satisfaction. No significant relationship between deep acting and emotional exhaustion was found. Future directions should include studying the model on other samples and using a longitudinal design.
publishDate 2012
dc.date.created.none.fl_str_mv 2012-08-19
dc.date.accessioned.none.fl_str_mv 2018-02-24T16:03:06Z
2020-04-15T18:25:29Z
dc.date.available.none.fl_str_mv 2018-02-24T16:03:06Z
2020-04-15T18:25:29Z
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.hasversion.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.local.spa.fl_str_mv Artículo de revista
dc.type.coar.none.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/article
format http://purl.org/coar/resource_type/c_6501
dc.identifier.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
dc.identifier.issn.none.fl_str_mv 2011-2777
1657-9267
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10554/32565
url http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870
http://hdl.handle.net/10554/32565
identifier_str_mv 2011-2777
1657-9267
dc.language.iso.none.fl_str_mv spa
language spa
dc.relation.uri.none.fl_str_mv http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/1870/4872
dc.relation.citationissue.spa.fl_str_mv Universitas Psychologica; Vol. 12, Núm. 2 (2013); 347-356
dc.rights.licence.*.fl_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
dc.rights.accessrights.none.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.coar.spa.fl_str_mv http://purl.org/coar/access_right/c_abf2
rights_invalid_str_mv Atribución-NoComercial-SinDerivadas 4.0 Internacional
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.spa.fl_str_mv PDF
dc.format.mimetype.spa.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Pontificia Universidad Javeriana
institution Pontificia Universidad Javeriana
repository.name.fl_str_mv Repositorio Institucional - Pontificia Universidad Javeriana
repository.mail.fl_str_mv repositorio@javeriana.edu.co
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