Service quality perceptions in higher education institutions: the case of a colombian university

Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This articl...

Full description

Autores:

Melchor, Madeline

Tipo de recurso:

Article of investigation

Fecha de publicación:

2012

Institución:

Universidad ICESI

Repositorio:

Repositorio ICESI

Idioma:

eng

OAI Identifier:

oai:repository.icesi.edu.co:10906/68544

Acceso en línea:

http://hdl.handle.net/10906/68544
http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1525
http://biblioteca2.icesi.edu.co/cgi-olib/?infile=details.glu&loid=255943
https://doi.org/10.1016/S0123-5923(12)70004-9

Palabra clave:

FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
EDUCACIÓN SUPERIOR
ALUMNOS
CALIDAD DE SERVICIO
CALIDAD
HIGHER EDUCATION
STUDENT SATISFACTION
SERVICE QUALITY
QUALITY FACTORS

Rights

openAccess

License

https://creativecommons.org/licenses/by-nc-nd/4.0/