Customer Satisfaction in Service Companies: the Case of the Restaurant Industry
The services industry has experienced a change during the past few years to become an important line of business in the economy of Latin American countries. This is due not only to the performance of industries in this sector, but also to the fact that all sectors in these economies began to add dif...
- Autores:
-
Concha Velasquez, Jose Roberto
- Tipo de recurso:
- http://purl.org/coar/resource_type/c_c94f
- Fecha de publicación:
- 2011
- Institución:
- Universidad ICESI
- Repositorio:
- Repositorio ICESI
- Idioma:
- eng
- OAI Identifier:
- oai:repository.icesi.edu.co:10906/82288
- Acceso en línea:
- http://connection.ebscohost.com/c/articles/89496776/customer-satisfaction-service-companies-case-restaurant-industry
http://hdl.handle.net/10906/82288
- Palabra clave:
- Economía
Industrias de servicios
Restaurantes
Satisfacción del consumidor
Industria de alimentos
Economics
Business
Negocios y management
- Rights
- openAccess
- License
- https://creativecommons.org/licenses/by-nc-nd/4.0/