Behavioural queuing with interacting customers and service providers: A simulation based approach

We address a service facility problem with captive interacting customers and service providers. This problem is modelled as a deterministic queuing system. Customers must routinely decide which facility to join for service, whereas service providers must decide how much to adjust the service capacit...

Full description

Autores:

Delgado-Alvarez, Carlos Arturo
Larsen, Erik R.
Van Ackere, Ann

Tipo de recurso:

http://purl.org/coar/resource_type/c_c94f

Fecha de publicación:

2013

Institución:

Universidad ICESI

Repositorio:

Repositorio ICESI

Idioma:

eng

OAI Identifier:

oai:repository.icesi.edu.co:10906/83337

Acceso en línea:

https://nebulosa.icesi.edu.co:2180/record/display.uri?eid=2-s2.0-84900336363&origin=resultslist&sort=plf-f&src=s&st1=%22Behavioural+Queuing+With+Interacting+Customers+And+Service+Providers%3A+A+Simulation+Based+Approach%22&st2=&sid=0ead807fc4030fb32cc485f
http://repository.icesi.edu.co/biblioteca_digital/handle/10906/83337

Palabra clave:

Ingeniería de producción
Proveedores
Clientes
Autómatas
Simulación
Production engineering

Rights

openAccess

License

https://creativecommons.org/licenses/by-nc-nd/4.0/