Exploring the relationship between service quality of technology transfer offices and researchers’ patenting activity

This article examines how the perceived quality of the service provided by technology transfer offices influences researchers’ likelihood to patent their research results. A novel three-dimensional model is proposed aiming at analyzing the combined effect of service quality perceptions—service reliability, infrastructures and staff—alongside with factors that capture the university's regulatory framework and the profile and experience of the researcher. Results suggest that the profile of the researcher is much more critical for driving patenting activity than the quality of the services offered by the technology transfer office (TTO). However, the effect of the service quality delivered by the TTO is stronger when the researcher has less experience compared to researchers with a consolidated career.

• Autores: Olaya Escobar, Erika Sofía; Jasmina Berbegal, Mirabent; Alegre, Inés
• Tipo de recurso: Article of investigation
• Fecha de publicación: 2020
• Institución: Escuela Colombiana de Ingeniería Julio Garavito
• Repositorio: Repositorio Institucional ECI
• Idioma: eng
• OAI Identifier: oai:repositorio.escuelaing.edu.co:001/1408
• Acceso en línea: https://repositorio.escuelaing.edu.co/handle/001/1408; https://doi.org/10.1016/j.techfore.2020.120097
• Palabra clave: Transferencia de tecnología; Tecnología; Servicio al cliente; Technology transfer; Technology Transfer Office; Qualitative benchmarking; Quality of servicePatents; Transferencia tecnológica; Oficina de transferencia de tecnología; Análisis comparativo cualitativo; Calidad de servicio Patentes
• Rights: closedAccess
• License: http://purl.org/coar/access_right/c_14cb