The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia

Quality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colo...

Full description

Autores:
Tipo de recurso:
Fecha de publicación:
2016
Institución:
Universidad del Rosario
Repositorio:
Repositorio EdocUR - U. Rosario
Idioma:
eng
OAI Identifier:
oai:repository.urosario.edu.co:10336/23485
Acceso en línea:
https://doi.org/10.2166/wp.2016.123
https://repository.urosario.edu.co/handle/10336/23485
Palabra clave:
Colombia
Community provider
Consumption subsidy
Drinking water
Service quality
Tangibles
Rights
License
Abierto (Texto Completo)
id EDOCUR2_bebffb45329631bcd6fe2e0c44344e58
oai_identifier_str oai:repository.urosario.edu.co:10336/23485
network_acronym_str EDOCUR2
network_name_str Repositorio EdocUR - U. Rosario
repository_id_str
spelling b0ac9311-df22-420a-a832-cf1db861a58e-16b6edc2d-e5d8-4da5-b304-24e508d312db-1ebded2bc-b805-4e0d-9faa-6e67249fd133-12020-05-26T00:02:25Z2020-05-26T00:02:25Z2016Quality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colombian drinking water sector. Based on the network design of pumping, purification, and delivery, our main findings are: (1) compared to users who do not receive a subsidy for water consumption, users who receive a subsidy report less reliable service while tangibles of water quality do not show significant difference between the reports of these two types of users; and (2) compared to water supplied by public providers, water supplied by community providers shows worse tangibles, while service reliability does not show significant difference between these two types of providers. These results suggest that Colombia water reform should not only aim to expand service and prompt water usage for the poor, but also strengthen quality control in multiple dimensions. © IWA Publishing 2016.application/pdfhttps://doi.org/10.2166/wp.2016.12313667017https://repository.urosario.edu.co/handle/10336/23485engIWA Publishing997No. 4983Water PolicyVol. 18Water Policy, ISSN:13667017, Vol.18, No.4 (2016); pp. 983-997https://www.scopus.com/inward/record.uri?eid=2-s2.0-84979994134&doi=10.2166%2fwp.2016.123&partnerID=40&md5=4fe52f3c12d786e1f488859fbc98a484Abierto (Texto Completo)http://purl.org/coar/access_right/c_abf2instname:Universidad del Rosarioreponame:Repositorio Institucional EdocURColombiaCommunity providerConsumption subsidyDrinking waterService qualityTangiblesThe determinants of two-dimensional service quality in the drinking water sector - Evidence from ColombiaarticleArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501Li, FanWang, WeiRamírez, Luis Hernando Gutiérrez10336/23485oai:repository.urosario.edu.co:10336/234852022-05-02 07:37:21.010267https://repository.urosario.edu.coRepositorio institucional EdocURedocur@urosario.edu.co
dc.title.spa.fl_str_mv The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
title The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
spellingShingle The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
Colombia
Community provider
Consumption subsidy
Drinking water
Service quality
Tangibles
title_short The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
title_full The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
title_fullStr The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
title_full_unstemmed The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
title_sort The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
dc.subject.keyword.spa.fl_str_mv Colombia
Community provider
Consumption subsidy
Drinking water
Service quality
Tangibles
topic Colombia
Community provider
Consumption subsidy
Drinking water
Service quality
Tangibles
description Quality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colombian drinking water sector. Based on the network design of pumping, purification, and delivery, our main findings are: (1) compared to users who do not receive a subsidy for water consumption, users who receive a subsidy report less reliable service while tangibles of water quality do not show significant difference between the reports of these two types of users; and (2) compared to water supplied by public providers, water supplied by community providers shows worse tangibles, while service reliability does not show significant difference between these two types of providers. These results suggest that Colombia water reform should not only aim to expand service and prompt water usage for the poor, but also strengthen quality control in multiple dimensions. © IWA Publishing 2016.
publishDate 2016
dc.date.created.spa.fl_str_mv 2016
dc.date.accessioned.none.fl_str_mv 2020-05-26T00:02:25Z
dc.date.available.none.fl_str_mv 2020-05-26T00:02:25Z
dc.type.eng.fl_str_mv article
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.spa.spa.fl_str_mv Artículo
dc.identifier.doi.none.fl_str_mv https://doi.org/10.2166/wp.2016.123
dc.identifier.issn.none.fl_str_mv 13667017
dc.identifier.uri.none.fl_str_mv https://repository.urosario.edu.co/handle/10336/23485
url https://doi.org/10.2166/wp.2016.123
https://repository.urosario.edu.co/handle/10336/23485
identifier_str_mv 13667017
dc.language.iso.spa.fl_str_mv eng
language eng
dc.relation.citationEndPage.none.fl_str_mv 997
dc.relation.citationIssue.none.fl_str_mv No. 4
dc.relation.citationStartPage.none.fl_str_mv 983
dc.relation.citationTitle.none.fl_str_mv Water Policy
dc.relation.citationVolume.none.fl_str_mv Vol. 18
dc.relation.ispartof.spa.fl_str_mv Water Policy, ISSN:13667017, Vol.18, No.4 (2016); pp. 983-997
dc.relation.uri.spa.fl_str_mv https://www.scopus.com/inward/record.uri?eid=2-s2.0-84979994134&doi=10.2166%2fwp.2016.123&partnerID=40&md5=4fe52f3c12d786e1f488859fbc98a484
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.acceso.spa.fl_str_mv Abierto (Texto Completo)
rights_invalid_str_mv Abierto (Texto Completo)
http://purl.org/coar/access_right/c_abf2
dc.format.mimetype.none.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv IWA Publishing
institution Universidad del Rosario
dc.source.instname.spa.fl_str_mv instname:Universidad del Rosario
dc.source.reponame.spa.fl_str_mv reponame:Repositorio Institucional EdocUR
repository.name.fl_str_mv Repositorio institucional EdocUR
repository.mail.fl_str_mv edocur@urosario.edu.co
_version_ 1814167547145093120