Boston Scientific Corporation
La tesis se centra en identificar y abordar los factores que contribuyen a los retrasos en las solicitudes en el equipo de Atención al Cliente de Boston Scientific. La investigación pretende aportar ideas y recomendaciones para mejorar el rendimiento del equipo y alcanzar los objetivos de la organiz...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2023
- Institución:
- Universidad del Rosario
- Repositorio:
- Repositorio EdocUR - U. Rosario
- Idioma:
- eng
- OAI Identifier:
- oai:repository.urosario.edu.co:10336/40307
- Acceso en línea:
- https://doi.org/10.48713/10336_40307
https://repository.urosario.edu.co/handle/10336/40307
- Palabra clave:
- Customer Care
Team dynamics
Challenges
Understaffing
Training
Worlkload
Service Cloud platform
Strategic Options
Dcision Matrix
Competitor analysis
Enhancig performance
Improvinng operations
- Rights
- License
- Attribution 4.0 International
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dc.title.none.fl_str_mv |
Boston Scientific Corporation |
dc.title.TranslatedTitle.none.fl_str_mv |
Boston Scientific Corporation |
title |
Boston Scientific Corporation |
spellingShingle |
Boston Scientific Corporation Customer Care Team dynamics Challenges Understaffing Training Worlkload Service Cloud platform Strategic Options Dcision Matrix Competitor analysis Enhancig performance Improvinng operations |
title_short |
Boston Scientific Corporation |
title_full |
Boston Scientific Corporation |
title_fullStr |
Boston Scientific Corporation |
title_full_unstemmed |
Boston Scientific Corporation |
title_sort |
Boston Scientific Corporation |
dc.contributor.advisor.none.fl_str_mv |
Kalogeras, Nikos |
dc.subject.none.fl_str_mv |
Customer Care Team dynamics Challenges Understaffing Training Worlkload Service Cloud platform Strategic Options Dcision Matrix Competitor analysis Enhancig performance Improvinng operations |
topic |
Customer Care Team dynamics Challenges Understaffing Training Worlkload Service Cloud platform Strategic Options Dcision Matrix Competitor analysis Enhancig performance Improvinng operations |
description |
La tesis se centra en identificar y abordar los factores que contribuyen a los retrasos en las solicitudes en el equipo de Atención al Cliente de Boston Scientific. La investigación pretende aportar ideas y recomendaciones para mejorar el rendimiento del equipo y alcanzar los objetivos de la organización. El estudio estudio realizó una revisión exhaustiva de la literatura, explorando temas como los canales de comunicación, distribución de tareas, formación y disponibilidad de recursos. Se analizó el proceso actual de gestión de solicitudes e identificó las causas de los retrasos. |
publishDate |
2023 |
dc.date.accessioned.none.fl_str_mv |
2023-08-09T18:39:54Z |
dc.date.available.none.fl_str_mv |
2023-08-09T18:39:54Z |
dc.date.created.none.fl_str_mv |
2023-06-02 |
dc.type.none.fl_str_mv |
bachelorThesis |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_7a1f |
dc.type.document.none.fl_str_mv |
Trabajo de grado |
dc.type.spa.none.fl_str_mv |
Trabajo de grado |
dc.identifier.doi.none.fl_str_mv |
https://doi.org/10.48713/10336_40307 |
dc.identifier.uri.none.fl_str_mv |
https://repository.urosario.edu.co/handle/10336/40307 |
url |
https://doi.org/10.48713/10336_40307 https://repository.urosario.edu.co/handle/10336/40307 |
dc.language.iso.none.fl_str_mv |
eng |
language |
eng |
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Attribution 4.0 International |
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http://purl.org/coar/access_right/c_abf2 |
dc.rights.acceso.none.fl_str_mv |
Abierto (Texto Completo) |
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http://creativecommons.org/licenses/by/4.0/ |
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Attribution 4.0 International Abierto (Texto Completo) http://creativecommons.org/licenses/by/4.0/ http://purl.org/coar/access_right/c_abf2 |
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55 |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidad del Rosario |
dc.publisher.department.none.fl_str_mv |
Escuela de Administración |
dc.publisher.program.none.fl_str_mv |
Pregrado en Marketing y Negocios Digitales |
publisher.none.fl_str_mv |
Universidad del Rosario |
institution |
Universidad del Rosario |
dc.source.bibliographicCitation.none.fl_str_mv |
Abbott (2023) Consumers, Consumers | Abbott U.S. Available at: https://www.abbott.com/ Borad, S. (2018). Optimizing task distribution to maximize productivity. Journal of Management, 34(2), 78-83. Boston Scientific. (2023). Businesses. www.bostonscientific.com. https://www.bostonscientific.com/en-EU/about-us/core-businesses.html Corthourt, J. (2021). Which CRM is used at medical device companies like Abbott ... - quora. Which CRM is used at medical device companies like Abbott, Boston Scientific and Medtronic? https://www.quora.com/Which-CRM-is-used-at-medical-device-companieslike-Abbott-Boston-Scientific-and-Medtronic Duncan, J. & Bowman, C. (2017). E-learning for salesforce training: a review of best practices. Journal of Business Communication, 45(3), 44-52. Johnson & Johnson Services, Inc (2023) Johnson & Johnson, Content Lab U.S. Available at: https://www.jnj.com. Kane, G.C. & Brown, J. (2017). The rise of collaborative communication platforms in the workplace. Harvard Business Review, 95(6), 62-70. Lean Learning, C. (2006) Five Whys problem-solving: how to apply the right lean tool for a given problem. thesis. Gardner Publications, Inc Lee, J. (2017). Workload management software: a review of current trends and future directions. Journal of Information Systems, 43(2), 120-133. Marinaro, M. (2021, September 23). How CRM – Medtronic’s `Original Business’ – Fuels Innovation Companywide, finds its own new growth. DeviceTalks. https://www.devicetalks.com/how-crm-medtronics-original-business-fuels-innovationcompanywide-finds-its-own-new-growth/ Medtronic. (2023). Key facts. Medtronic. https://www.medtronic.com/us-en/our-company/keyfacts.html Partners, Cc. (2022). Johnson & Johnson – Customer Success Story CRM. CClear Partners. https://c-clearpartners.com/client-case/johnson-johnson-customer-success-story-crm/ Rosenberg, M. (2015). The future of communication: trends to watch. Journal of Business Communication, |
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instname:Universidad del Rosario |
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Kalogeras, Nikos7dce744d-7597-405c-887c-9f3c549ca124-1Beltran Sanchez, Juan DavidProfesional en Marketing y Negocios DigitalesFull timec82ccc30-1dac-41e8-a568-995807b1fb29-12023-08-09T18:39:54Z2023-08-09T18:39:54Z2023-06-02La tesis se centra en identificar y abordar los factores que contribuyen a los retrasos en las solicitudes en el equipo de Atención al Cliente de Boston Scientific. La investigación pretende aportar ideas y recomendaciones para mejorar el rendimiento del equipo y alcanzar los objetivos de la organización. El estudio estudio realizó una revisión exhaustiva de la literatura, explorando temas como los canales de comunicación, distribución de tareas, formación y disponibilidad de recursos. Se analizó el proceso actual de gestión de solicitudes e identificó las causas de los retrasos.The thesis focuses on identifying and addressing the factors contributing to request delays in Boston Scientific's Customer Care team. The research aims to provide insights and recommendations to improve the team's performance and achieve the organization's goals. The study conducted a thorough literature review, exploring topics such as communication channels, task distribution, training, and resource availability. It analyzed the current process for managing requests and identified the root causes of delays.55application/pdfhttps://doi.org/10.48713/10336_40307 https://repository.urosario.edu.co/handle/10336/40307engUniversidad del RosarioEscuela de AdministraciónPregrado en Marketing y Negocios DigitalesAttribution 4.0 InternationalAbierto (Texto Completo)http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2Abbott (2023) Consumers, Consumers | Abbott U.S. Available at: https://www.abbott.com/Borad, S. (2018). Optimizing task distribution to maximize productivity. Journal of Management, 34(2), 78-83.Boston Scientific. (2023). Businesses. www.bostonscientific.com. https://www.bostonscientific.com/en-EU/about-us/core-businesses.htmlCorthourt, J. (2021). Which CRM is used at medical device companies like Abbott ... - quora. Which CRM is used at medical device companies like Abbott, Boston Scientific and Medtronic? https://www.quora.com/Which-CRM-is-used-at-medical-device-companieslike-Abbott-Boston-Scientific-and-MedtronicDuncan, J. & Bowman, C. (2017). E-learning for salesforce training: a review of best practices. Journal of Business Communication, 45(3), 44-52.Johnson & Johnson Services, Inc (2023) Johnson & Johnson, Content Lab U.S. Available at: https://www.jnj.com.Kane, G.C. & Brown, J. (2017). The rise of collaborative communication platforms in the workplace. Harvard Business Review, 95(6), 62-70.Lean Learning, C. (2006) Five Whys problem-solving: how to apply the right lean tool for a given problem. thesis. Gardner Publications, IncLee, J. (2017). Workload management software: a review of current trends and future directions. Journal of Information Systems, 43(2), 120-133.Marinaro, M. (2021, September 23). How CRM – Medtronic’s `Original Business’ – Fuels Innovation Companywide, finds its own new growth. DeviceTalks. https://www.devicetalks.com/how-crm-medtronics-original-business-fuels-innovationcompanywide-finds-its-own-new-growth/Medtronic. (2023). Key facts. Medtronic. https://www.medtronic.com/us-en/our-company/keyfacts.htmlPartners, Cc. (2022). Johnson & Johnson – Customer Success Story CRM. CClear Partners. https://c-clearpartners.com/client-case/johnson-johnson-customer-success-story-crm/Rosenberg, M. (2015). The future of communication: trends to watch. 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