Knowledge and organizational performance in franchised restaurants in Colombia

Purpose: The aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants...

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Autores:
Tipo de recurso:
Fecha de publicación:
2020
Institución:
Universidad del Rosario
Repositorio:
Repositorio EdocUR - U. Rosario
Idioma:
eng
OAI Identifier:
oai:repository.urosario.edu.co:10336/24346
Acceso en línea:
https://doi.org/10.1108/IJOEM-04-2019-0322
https://repository.urosario.edu.co/handle/10336/24346
Palabra clave:
Competitive advantage
Emerging markets
Franchise
Knowledge
Multiple correspondence analysis
Organizational performance
Resource-based view
Restaurant franchise
Rights
License
Abierto (Texto Completo)
id EDOCUR2_14e5f30fafddf175dfc47a53f4352b4c
oai_identifier_str oai:repository.urosario.edu.co:10336/24346
network_acronym_str EDOCUR2
network_name_str Repositorio EdocUR - U. Rosario
repository_id_str
spelling f3b53e7b-7f4d-46be-86fc-5d5cab406d4d-1d58158e9-18b2-4e2a-a139-74f49da1a391-14fd5e1f9-1f42-493b-9c60-3cfb4de92ac6-14c749295-c407-4c87-9b1c-0cc091c8306c-12020-05-26T00:11:57Z2020-05-26T00:11:57Z2020Purpose: The aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants in an emerging market. Design/methodology/approach: Likert-scale surveys were applied to 50 managers representing 80% of the franchised restaurant business in Bogotá, Colombia. Data processing was performed through descriptive statistics, multiple correspondences analysis (MCA) and logit regression (LR). Findings: Results indicate that 1) of the set of factors that contribute to the achievement of franchise objectives, personnel motivation and continuous environmental scanning are the most important; 2) the primary sources of knowledge for construction of competitive advantage are clients and providers; and 3) the most significant impact of knowledge occurs in human resource and organizational development and in increased earnings. Practical implications: The study provides evidence of the role and the impact of knowledge in the performance of franchised restaurants and thereby contributes to academic analysis and managerial decision-making. Originality: This study provides aggregated and disaggregated analysis of empirical data on the role of knowledge in franchised restaurants, a sector with limited extant research in the context of emerging markets. © 2020, Emerald Publishing Limited.application/pdfhttps://doi.org/10.1108/IJOEM-04-2019-032217468817https://repository.urosario.edu.co/handle/10336/24346engEmerald Group Publishing Ltd.International Journal of Emerging MarketsInternational Journal of Emerging Markets, ISSN:17468817,(2020)https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083044662&doi=10.1108%2fIJOEM-04-2019-0322&partnerID=40&md5=ea630be3469be1aebb86a6485898b01fAbierto (Texto Completo)http://purl.org/coar/access_right/c_abf2instname:Universidad del Rosarioreponame:Repositorio Institucional EdocURCompetitive advantageEmerging marketsFranchiseKnowledgeMultiple correspondence analysisOrganizational performanceResource-based viewRestaurant franchiseKnowledge and organizational performance in franchised restaurants in ColombiaarticleArtículohttp://purl.org/coar/version/c_970fb48d4fbd8a85http://purl.org/coar/resource_type/c_6501Bernal C.-A.Amaya N.Gaviria-Peñaranda A.Zwerg-Villegas A.M.10336/24346oai:repository.urosario.edu.co:10336/243462022-05-02 07:37:21.762786https://repository.urosario.edu.coRepositorio institucional EdocURedocur@urosario.edu.co
dc.title.spa.fl_str_mv Knowledge and organizational performance in franchised restaurants in Colombia
title Knowledge and organizational performance in franchised restaurants in Colombia
spellingShingle Knowledge and organizational performance in franchised restaurants in Colombia
Competitive advantage
Emerging markets
Franchise
Knowledge
Multiple correspondence analysis
Organizational performance
Resource-based view
Restaurant franchise
title_short Knowledge and organizational performance in franchised restaurants in Colombia
title_full Knowledge and organizational performance in franchised restaurants in Colombia
title_fullStr Knowledge and organizational performance in franchised restaurants in Colombia
title_full_unstemmed Knowledge and organizational performance in franchised restaurants in Colombia
title_sort Knowledge and organizational performance in franchised restaurants in Colombia
dc.subject.keyword.spa.fl_str_mv Competitive advantage
Emerging markets
Franchise
Knowledge
Multiple correspondence analysis
Organizational performance
Resource-based view
Restaurant franchise
topic Competitive advantage
Emerging markets
Franchise
Knowledge
Multiple correspondence analysis
Organizational performance
Resource-based view
Restaurant franchise
description Purpose: The aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants in an emerging market. Design/methodology/approach: Likert-scale surveys were applied to 50 managers representing 80% of the franchised restaurant business in Bogotá, Colombia. Data processing was performed through descriptive statistics, multiple correspondences analysis (MCA) and logit regression (LR). Findings: Results indicate that 1) of the set of factors that contribute to the achievement of franchise objectives, personnel motivation and continuous environmental scanning are the most important; 2) the primary sources of knowledge for construction of competitive advantage are clients and providers; and 3) the most significant impact of knowledge occurs in human resource and organizational development and in increased earnings. Practical implications: The study provides evidence of the role and the impact of knowledge in the performance of franchised restaurants and thereby contributes to academic analysis and managerial decision-making. Originality: This study provides aggregated and disaggregated analysis of empirical data on the role of knowledge in franchised restaurants, a sector with limited extant research in the context of emerging markets. © 2020, Emerald Publishing Limited.
publishDate 2020
dc.date.accessioned.none.fl_str_mv 2020-05-26T00:11:57Z
dc.date.available.none.fl_str_mv 2020-05-26T00:11:57Z
dc.date.created.spa.fl_str_mv 2020
dc.type.eng.fl_str_mv article
dc.type.coarversion.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.spa.spa.fl_str_mv Artículo
dc.identifier.doi.none.fl_str_mv https://doi.org/10.1108/IJOEM-04-2019-0322
dc.identifier.issn.none.fl_str_mv 17468817
dc.identifier.uri.none.fl_str_mv https://repository.urosario.edu.co/handle/10336/24346
url https://doi.org/10.1108/IJOEM-04-2019-0322
https://repository.urosario.edu.co/handle/10336/24346
identifier_str_mv 17468817
dc.language.iso.spa.fl_str_mv eng
language eng
dc.relation.citationTitle.none.fl_str_mv International Journal of Emerging Markets
dc.relation.ispartof.spa.fl_str_mv International Journal of Emerging Markets, ISSN:17468817,(2020)
dc.relation.uri.spa.fl_str_mv https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083044662&doi=10.1108%2fIJOEM-04-2019-0322&partnerID=40&md5=ea630be3469be1aebb86a6485898b01f
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_abf2
dc.rights.acceso.spa.fl_str_mv Abierto (Texto Completo)
rights_invalid_str_mv Abierto (Texto Completo)
http://purl.org/coar/access_right/c_abf2
dc.format.mimetype.none.fl_str_mv application/pdf
dc.publisher.spa.fl_str_mv Emerald Group Publishing Ltd.
institution Universidad del Rosario
dc.source.instname.spa.fl_str_mv instname:Universidad del Rosario
dc.source.reponame.spa.fl_str_mv reponame:Repositorio Institucional EdocUR
repository.name.fl_str_mv Repositorio institucional EdocUR
repository.mail.fl_str_mv edocur@urosario.edu.co
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