Customer satisfaction index with the implementation of a handbook in English as a foreign language in hotel de la ópera restaurants

Hotel de la Opera was born from the restoration and joining of two distinguished and renowned houses next to El Teatro Colón, built during the 19th and 20th centuries. The hotel offers a warm, quiet and unique atmosphere, with generous areas and balconies that look over the cobblestone streets, an u...

Full description

Autores:
Parra Russi, Diana Catalina
Castro Mercado, Kelly Johana
Sanin Villamil, Keilly Natalia
Tipo de recurso:
Trabajo de grado de pregrado
Fecha de publicación:
2016
Institución:
Universidad ECCI
Repositorio:
Repositorio Institucional ECCI
Idioma:
eng
OAI Identifier:
oai:repositorio.ecci.edu.co:001/1450
Acceso en línea:
https://repositorio.ecci.edu.co/handle/001/1450
Palabra clave:
Satisfacción
Restaurantes
Clientes
Satisfaction
Restaurants
Customers
Rights
openAccess
License
Derechos Reservados - Universidad ECCI, 2016