Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)

Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determ...

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Autores:
Gracia Rojas, Jeniffer paola
Lara, Lina
Quintero, David
Santis Navarro, Angelicà marìa
Tipo de recurso:
Article of journal
Fecha de publicación:
2023
Institución:
Universidad Cooperativa de Colombia
Repositorio:
Repositorio UCC
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OAI Identifier:
oai:repository.ucc.edu.co:20.500.12494/50528
Acceso en línea:
https://doi.org/10.3303/CET1867094
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054099058&doi=10.3303%2fCET1867094&partnerID=40&md5=1875a
https://hdl.handle.net/20.500.12494/50528
Palabra clave:
BUSINESS MANAGEMENT
CUSTOMER SATISFACTION
ENVIRONMENTAL ASPECTS
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PERFORMANCE
INTEGRAL MANAGEMENTS
LIFE CYCLE
LIFE CYCLE ANALYSIS
MANAGEMENT SYSTEMS
OCCUPATIONAL RISKS
PLANNING
POLLUTION CONTROL
QUALITY CONTROL
QUALITY MANAGEMENT
RISK ASSESSMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE MANAGEMENT
TECHNICAL SPECIFICATIONS
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openAccess
License
http://purl.org/coar/access_right/c_abf2
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network_acronym_str COOPER2
network_name_str Repositorio UCC
repository_id_str
spelling Gracia Rojas, Jeniffer paolaLara, LinaQuintero, DavidSantis Navarro, Angelicà marìa2023-05-24T16:29:53Z2023-05-24T16:29:53Z01/09/2018https://doi.org/10.3303/CET1867094https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054099058&doi=10.3303%2fCET1867094&partnerID=40&md5=1875a22839216https://hdl.handle.net/20.500.12494/50528Gracia Rojas Jeniffer paola,Lara Lina,Quintero David,Santis Navarro Angelicà marìa.Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia).Chemical Engineering Transactions. 2018. 67.:p. 559-564Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determined to increase environmental performance, applying Cleaner Production tools (CP) and the standard ISO 14001:2015. This will allow the growth of the company in the industrial sector, contributing to sustainable development. Designed solutions were based on the analysis and operational development, using qualitative, quantitative, and statistical methods, which were inputs for the documental design of the Management System, which pretends standardize processes and increases the effectiveness of business management. In the operational development phase, of quality management, the technical specifications of the products, process sheets and the control charts were built; in so far as an environmental performance, the main aspects and impacts of the company were analyzed, as well as the analysis of occupational risk and strategies for the sustainable management of natural resources, using matrices to assess environmental aspects and Eco-balances and life cycle analysis. Copyright © 2018, AIDIC Servizi S.r.l.Jeniffer.Gracia@campusucc.edu.coangelica.santisn@campusucc.edu.co559-564Italian Association of Chemical Engineering - AIDICBUSINESS MANAGEMENTCUSTOMER SATISFACTIONENVIRONMENTAL ASPECTSENVIRONMENTAL MANAGEMENTENVIRONMENTAL PERFORMANCEINTEGRAL MANAGEMENTSLIFE CYCLELIFE CYCLE ANALYSISMANAGEMENT SYSTEMSOCCUPATIONAL RISKSPLANNINGPOLLUTION CONTROLQUALITY CONTROLQUALITY MANAGEMENTRISK ASSESSMENTSUSTAINABLE DEVELOPMENTSUSTAINABLE MANAGEMENTTECHNICAL SPECIFICATIONSFormulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)Artículohttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARTinfo:eu-repo/semantics/publishedVersionChemical Engineering Transactionsinfo:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Publication20.500.12494/50528oai:repository.ucc.edu.co:20.500.12494/505282024-08-20 16:18:02.581metadata.onlyhttps://repository.ucc.edu.coRepositorio Institucional Universidad Cooperativa de Colombiabdigital@metabiblioteca.com
dc.title.spa.fl_str_mv Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
title Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
spellingShingle Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
BUSINESS MANAGEMENT
CUSTOMER SATISFACTION
ENVIRONMENTAL ASPECTS
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PERFORMANCE
INTEGRAL MANAGEMENTS
LIFE CYCLE
LIFE CYCLE ANALYSIS
MANAGEMENT SYSTEMS
OCCUPATIONAL RISKS
PLANNING
POLLUTION CONTROL
QUALITY CONTROL
QUALITY MANAGEMENT
RISK ASSESSMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE MANAGEMENT
TECHNICAL SPECIFICATIONS
title_short Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
title_full Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
title_fullStr Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
title_full_unstemmed Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
title_sort Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)
dc.creator.fl_str_mv Gracia Rojas, Jeniffer paola
Lara, Lina
Quintero, David
Santis Navarro, Angelicà marìa
dc.contributor.author.none.fl_str_mv Gracia Rojas, Jeniffer paola
Lara, Lina
Quintero, David
Santis Navarro, Angelicà marìa
dc.subject.spa.fl_str_mv BUSINESS MANAGEMENT
CUSTOMER SATISFACTION
ENVIRONMENTAL ASPECTS
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PERFORMANCE
INTEGRAL MANAGEMENTS
LIFE CYCLE
LIFE CYCLE ANALYSIS
MANAGEMENT SYSTEMS
OCCUPATIONAL RISKS
PLANNING
POLLUTION CONTROL
QUALITY CONTROL
QUALITY MANAGEMENT
RISK ASSESSMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE MANAGEMENT
TECHNICAL SPECIFICATIONS
topic BUSINESS MANAGEMENT
CUSTOMER SATISFACTION
ENVIRONMENTAL ASPECTS
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PERFORMANCE
INTEGRAL MANAGEMENTS
LIFE CYCLE
LIFE CYCLE ANALYSIS
MANAGEMENT SYSTEMS
OCCUPATIONAL RISKS
PLANNING
POLLUTION CONTROL
QUALITY CONTROL
QUALITY MANAGEMENT
RISK ASSESSMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE MANAGEMENT
TECHNICAL SPECIFICATIONS
description Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determined to increase environmental performance, applying Cleaner Production tools (CP) and the standard ISO 14001:2015. This will allow the growth of the company in the industrial sector, contributing to sustainable development. Designed solutions were based on the analysis and operational development, using qualitative, quantitative, and statistical methods, which were inputs for the documental design of the Management System, which pretends standardize processes and increases the effectiveness of business management. In the operational development phase, of quality management, the technical specifications of the products, process sheets and the control charts were built; in so far as an environmental performance, the main aspects and impacts of the company were analyzed, as well as the analysis of occupational risk and strategies for the sustainable management of natural resources, using matrices to assess environmental aspects and Eco-balances and life cycle analysis. Copyright © 2018, AIDIC Servizi S.r.l.
publishDate 2023
dc.date.issued.none.fl_str_mv 01/09/2018
dc.date.accessioned.none.fl_str_mv 2023-05-24T16:29:53Z
dc.date.available.none.fl_str_mv 2023-05-24T16:29:53Z
dc.type.none.fl_str_mv Artículo
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coar.none.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.coarversion.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/article
dc.type.redcol.none.fl_str_mv http://purl.org/redcol/resource_type/ART
dc.type.version.none.fl_str_mv info:eu-repo/semantics/publishedVersion
format http://purl.org/coar/resource_type/c_6501
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.3303/CET1867094
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054099058&doi=10.3303%2fCET1867094&partnerID=40&md5=1875a
dc.identifier.issn.spa.fl_str_mv 22839216
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12494/50528
dc.identifier.bibliographicCitation.spa.fl_str_mv Gracia Rojas Jeniffer paola,Lara Lina,Quintero David,Santis Navarro Angelicà marìa.Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia).Chemical Engineering Transactions. 2018. 67.:p. 559-564
url https://doi.org/10.3303/CET1867094
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054099058&doi=10.3303%2fCET1867094&partnerID=40&md5=1875a
https://hdl.handle.net/20.500.12494/50528
identifier_str_mv 22839216
Gracia Rojas Jeniffer paola,Lara Lina,Quintero David,Santis Navarro Angelicà marìa.Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia).Chemical Engineering Transactions. 2018. 67.:p. 559-564
dc.relation.ispartofjournal.spa.fl_str_mv Chemical Engineering Transactions
dc.rights.accessrights.none.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.coar.none.fl_str_mv http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
rights_invalid_str_mv http://purl.org/coar/access_right/c_abf2
dc.format.extent.spa.fl_str_mv 559-564
dc.publisher.spa.fl_str_mv Italian Association of Chemical Engineering - AIDIC
institution Universidad Cooperativa de Colombia
repository.name.fl_str_mv Repositorio Institucional Universidad Cooperativa de Colombia
repository.mail.fl_str_mv bdigital@metabiblioteca.com
_version_ 1814246820593795072