Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)

Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determ...

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Autores:
Gracia Rojas, Jeniffer paola
Lara, Lina
Quintero, David
Santis Navarro, Angelicà marìa
Tipo de recurso:
Article of journal
Fecha de publicación:
2023
Institución:
Universidad Cooperativa de Colombia
Repositorio:
Repositorio UCC
Idioma:
OAI Identifier:
oai:repository.ucc.edu.co:20.500.12494/50528
Acceso en línea:
https://doi.org/10.3303/CET1867094
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054099058&doi=10.3303%2fCET1867094&partnerID=40&md5=1875a
https://hdl.handle.net/20.500.12494/50528
Palabra clave:
BUSINESS MANAGEMENT
CUSTOMER SATISFACTION
ENVIRONMENTAL ASPECTS
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PERFORMANCE
INTEGRAL MANAGEMENTS
LIFE CYCLE
LIFE CYCLE ANALYSIS
MANAGEMENT SYSTEMS
OCCUPATIONAL RISKS
PLANNING
POLLUTION CONTROL
QUALITY CONTROL
QUALITY MANAGEMENT
RISK ASSESSMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE MANAGEMENT
TECHNICAL SPECIFICATIONS
Rights
openAccess
License
http://purl.org/coar/access_right/c_abf2
Description
Summary:Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determined to increase environmental performance, applying Cleaner Production tools (CP) and the standard ISO 14001:2015. This will allow the growth of the company in the industrial sector, contributing to sustainable development. Designed solutions were based on the analysis and operational development, using qualitative, quantitative, and statistical methods, which were inputs for the documental design of the Management System, which pretends standardize processes and increases the effectiveness of business management. In the operational development phase, of quality management, the technical specifications of the products, process sheets and the control charts were built; in so far as an environmental performance, the main aspects and impacts of the company were analyzed, as well as the analysis of occupational risk and strategies for the sustainable management of natural resources, using matrices to assess environmental aspects and Eco-balances and life cycle analysis. Copyright © 2018, AIDIC Servizi S.r.l.