Formulation of strategies for the implementation of integral management system based on ISO 9001:2015 and 14001:2015 in the company surtiapliques (Bogotá-Colombia)

Surtiapliques is a Company of the metalworking sector, in this contribution the design of an Integral Management System (IMS) is proposed, employing the Quality Management ISO 9001:2015, emphasizing in tracing and measurement of process, and customer satisfaction; the needed improvements were determ...

Full description

Autores:

Gracia Rojas, Jeniffer Paola
Lara, Lina
Quintero, David
Santis Navarro, Angelicà Marìa

Tipo de recurso:

Article of journal

Fecha de publicación:

2018

Institución:

Universidad Cooperativa de Colombia

Repositorio:

Repositorio UCC

Idioma:

OAI Identifier:

oai:repository.ucc.edu.co:20.500.12494/42523

Acceso en línea:

https://doi.org/10.3823/1289
https://hdl.handle.net/20.500.12494/42523

Palabra clave:

Customer satisfaction
Life cycle
Occupational risks
Planning
Pollution control
Quality control
Quality management
Risk assessment
Sustainable development
Business management
Environmental aspects
Environmental performance
Integral managements
Life cycle analysis
Management systems
Sustainable management
Technical specifications
Environmental management

Rights

closedAccess

License

http://purl.org/coar/access_right/c_14cb