Satisfacción del cliente a los servicios crediticios ofertados por las cooperativas financieras del Tolima-Colombia

The credit services represent a multidimensional variable that influence the perception of value by the associates of the cooperative organizations. The main objective of this work is to establish the level of satisfaction of the associates of the financial cooperatives of the department of Tolima (...

Full description

Autores:

Rubio Rodriguez, Gustavo Adolfo
Flórez Guzmán M.H.
Rodríguez Barrero, Mario Samuel

Tipo de recurso:

Article of journal

Fecha de publicación:

2018

Institución:

Universidad Cooperativa de Colombia

Repositorio:

Repositorio UCC

Idioma:

OAI Identifier:

oai:repository.ucc.edu.co:20.500.12494/41696

Acceso en línea:

https://doi.org/10.14718/revfinanzpolitecon.2017.9.2.6
http://www.scielo.org.co/scielo.php?script=sci_arttext&pid=S0121-750X2018000100048
https://hdl.handle.net/20.500.12494/41696

Palabra clave:

cooperative sector
credit provision
experimental design
financial market
financial services
interest rate
quantitative analysis
service sector
strategic approach
Colombia
Tolima

Rights

closedAccess

License

http://purl.org/coar/access_right/c_14cb