Organizational learning, quality and safety culture in patient care: comparing Colombia and the Kingdom of Saudi Arabia

Purpose The purpose of this study is to determine the interactions between factors such as organizational learning, feedback about errors, punitive response to errors and communication quality in hospitals in the Kingdom of Saudi Arabia and Colombia when adopting a culture of quality and safety (CQS...

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Autores:

Santa Florez, Ricardo Alberto
Morante, Diego
Tegethoff, Thomas M.
Berggrun, Luis

Tipo de recurso:

Article of investigation

Fecha de publicación:

2024

Institución:

Colegio de Estudios Superiores de Administración

Repositorio:

Repositorio CESA

Idioma:

eng

OAI Identifier:

oai:repository.cesa.edu.co:10726/5783

Acceso en línea:

http://hdl.handle.net/10726/5783
http://www.emeraldinsight.com.cvirtual.cesa.edu.co/doi/10.1108/IJQSS-07-2023-0103

Palabra clave:

Organizational learning
Culture of quality and safety
Communication quality
Error feedback
Quality assurance

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