The impact of emotional intelligence on operational effectiveness : the mediating role of organizational citizenship behavior and leadership

Purpose This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness. Design/Methodology The analys

Autores:

Santa Florez, Ricardo Alberto
Moros Ochoa, María Andreína
Morante, Diego
Rodríguez, Dorys
Scavarda, Anníbal José

Tipo de recurso:

Article of investigation

Fecha de publicación:

2023

Institución:

Colegio de Estudios Superiores de Administración

Repositorio:

Repositorio CESA

Idioma:

eng

OAI Identifier:

oai:repository.cesa.edu.co:10726/5522

Acceso en línea:

http://hdl.handle.net/10726/5522
https://doi.org/10.1371/journal.pone.0284752

Palabra clave:

Organizational citizenship behavior
Emotional intelligence
Leadership
Transactional leadership
Transformational leadership

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