Low-income consumers’ disposition to use automated banking services
Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use...
- Autores:
-
Correa Nuñez, Juan Carlos
Dakduk, Silvana
van der Woude, David
Sandoval Escobar, Marithza
Lopez Llamas, Rafael
- Tipo de recurso:
- Article of investigation
- Fecha de publicación:
- 2022
- Institución:
- Colegio de Estudios Superiores de Administración
- Repositorio:
- Repositorio CESA
- Idioma:
- eng
- OAI Identifier:
- oai:repository.cesa.edu.co:10726/5039
- Palabra clave:
- Automation
Banking services
Financial inclusion
Low-income consumers
Technology disposition
- Rights
- openAccess
- License
- Abierto (Texto Completo)
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Correa Nuñez, Juan Carlos795132b2-c8e7-4ac2-aba6-2464854ffe13600Dakduk, Silvana93431708-476c-4310-9605-0052dad27efb600van der Woude, Davidce909421-1a2f-4362-af5e-fa251792ee37600Sandoval Escobar, Marithzab401258b-b269-42f4-b559-9ee71508c366600Lopez Llamas, Rafael32d2db7f-13cd-452d-b7d2-b0bf971b4f4f600Correa Nuñez, Juan Carlos [0000-0002-0301-5641]Dakduk, Silvana [0000-0003-4700-5354]van der Woude, David [0000-0003-1682-9481]Sandoval Escobar, Marithza [0000-0003-1938-0675]Lopez Llamas, Rafael [0000-0002-5819-8270]Correa Nuñez, Juan Carlos [57190250874]Dakduk, Silvana [36187758500]van der Woude, David [57204114134]Sandoval Escobar, Marithza [35621650400]Lopez Llamas, Rafael [57705425700]2023-06-21T22:22:58Z2023-06-21T22:22:58Z2022-05-17http://hdl.handle.net/10726/5039instname:Colegio de Estudios Superiores de Administración – CESAreponame:Biblioteca Digital – CESArepourl:https://repository.cesa.edu.co/2331-1975https://doi.org/10.1080/23311975.2022.2071099engCogent OALow-income consumers’ disposition to use automated banking servicesarticlehttp://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_71e4c1898caa6e32info:eu-repo/semantics/openAccessAbierto (Texto Completo)http://purl.org/coar/access_right/c_abf2Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use automated banking services. The work consists of an omnibus study conducted in eight major cities of Colombia. A survey aiming to measure the disposition to use automated banking services as a function of technology disposition provided by bank firms was developed and validated with a sample of 483 Colombian low-income residents. An exploratory analysis was applied, estimating items variance and co-variance matrices. Sampling adequacy and assumption evaluation were evaluated through the Kaiser-Meyer-Olkin test, Tau-equivalence test, and homogeneous items test. Robust parameters were estimated via Structural Equation Modelling following the standards of reproducible research. Statistical, robust, and significant relationships between technology disposition and use of automated banking services in low-income Colombian consumers were confirmed, suggesting the potential success of deploying these services as a means to boost financial inclusion in this segment. This study provides fresh conceptual insights on low-income customers’ disposition to adopt and use ever-changing technologies for the financial and banking sector. It is among the first empirical studies that provide empirical evidence that breaks the stereotype that low-income customers are reluctant to use new technologies in the financial sector.https://orcid.org/0000-0002-0301-5641https://orcid.org/0000-0003-4700-5354https://orcid.org/0000-0003-1682-9481https://orcid.org/0000-0003-1938-0675https://orcid.org/0000-0002-5819-8270https://www.scopus.com/authid/detail.uri?authorId=57190250874https://www.scopus.com/authid/detail.uri?authorId=36187758500https://www.scopus.com/authid/detail.uri?authorId=57204114134https://www.scopus.com/authid/detail.uri?authorId=35621650400https://www.scopus.com/authid/detail.uri?authorId=5770542570091Cogent Business & ManagementAutomationBanking servicesFinancial inclusionLow-income consumersTechnology disposition10726/5039oai:repository.cesa.edu.co:10726/50392023-10-02 20:24:20.888metadata only accessBiblioteca Digital - CESAbiblioteca@cesa.edu.co |
dc.title.eng.fl_str_mv |
Low-income consumers’ disposition to use automated banking services |
title |
Low-income consumers’ disposition to use automated banking services |
spellingShingle |
Low-income consumers’ disposition to use automated banking services Automation Banking services Financial inclusion Low-income consumers Technology disposition |
title_short |
Low-income consumers’ disposition to use automated banking services |
title_full |
Low-income consumers’ disposition to use automated banking services |
title_fullStr |
Low-income consumers’ disposition to use automated banking services |
title_full_unstemmed |
Low-income consumers’ disposition to use automated banking services |
title_sort |
Low-income consumers’ disposition to use automated banking services |
dc.creator.fl_str_mv |
Correa Nuñez, Juan Carlos Dakduk, Silvana van der Woude, David Sandoval Escobar, Marithza Lopez Llamas, Rafael |
dc.contributor.author.spa.fl_str_mv |
Correa Nuñez, Juan Carlos Dakduk, Silvana van der Woude, David Sandoval Escobar, Marithza Lopez Llamas, Rafael |
dc.contributor.orcid.none.fl_str_mv |
Correa Nuñez, Juan Carlos [0000-0002-0301-5641] Dakduk, Silvana [0000-0003-4700-5354] van der Woude, David [0000-0003-1682-9481] Sandoval Escobar, Marithza [0000-0003-1938-0675] Lopez Llamas, Rafael [0000-0002-5819-8270] |
dc.contributor.scopus.none.fl_str_mv |
Correa Nuñez, Juan Carlos [57190250874] Dakduk, Silvana [36187758500] van der Woude, David [57204114134] Sandoval Escobar, Marithza [35621650400] Lopez Llamas, Rafael [57705425700] |
dc.subject.proposal.none.fl_str_mv |
Automation Banking services Financial inclusion Low-income consumers Technology disposition |
topic |
Automation Banking services Financial inclusion Low-income consumers Technology disposition |
description |
Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use automated banking services. The work consists of an omnibus study conducted in eight major cities of Colombia. A survey aiming to measure the disposition to use automated banking services as a function of technology disposition provided by bank firms was developed and validated with a sample of 483 Colombian low-income residents. An exploratory analysis was applied, estimating items variance and co-variance matrices. Sampling adequacy and assumption evaluation were evaluated through the Kaiser-Meyer-Olkin test, Tau-equivalence test, and homogeneous items test. Robust parameters were estimated via Structural Equation Modelling following the standards of reproducible research. Statistical, robust, and significant relationships between technology disposition and use of automated banking services in low-income Colombian consumers were confirmed, suggesting the potential success of deploying these services as a means to boost financial inclusion in this segment. This study provides fresh conceptual insights on low-income customers’ disposition to adopt and use ever-changing technologies for the financial and banking sector. It is among the first empirical studies that provide empirical evidence that breaks the stereotype that low-income customers are reluctant to use new technologies in the financial sector. |
publishDate |
2022 |
dc.date.issued.none.fl_str_mv |
2022-05-17 |
dc.date.accessioned.none.fl_str_mv |
2023-06-21T22:22:58Z |
dc.date.available.none.fl_str_mv |
2023-06-21T22:22:58Z |
dc.type.none.fl_str_mv |
article |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_6501 |
dc.type.coar.none.fl_str_mv |
http://purl.org/coar/resource_type/c_2df8fbb1 |
dc.type.driver.none.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.redcol.none.fl_str_mv |
http://purl.org/redcol/resource_type/ART |
dc.type.coarversion.none.fl_str_mv |
http://purl.org/coar/version/c_71e4c1898caa6e32 |
format |
http://purl.org/coar/resource_type/c_2df8fbb1 |
dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/10726/5039 |
dc.identifier.instname.none.fl_str_mv |
instname:Colegio de Estudios Superiores de Administración – CESA |
dc.identifier.reponame.none.fl_str_mv |
reponame:Biblioteca Digital – CESA |
dc.identifier.repourl.none.fl_str_mv |
repourl:https://repository.cesa.edu.co/ |
dc.identifier.eissn.none.fl_str_mv |
2331-1975 |
dc.identifier.doi.none.fl_str_mv |
https://doi.org/10.1080/23311975.2022.2071099 |
url |
http://hdl.handle.net/10726/5039 https://doi.org/10.1080/23311975.2022.2071099 |
identifier_str_mv |
instname:Colegio de Estudios Superiores de Administración – CESA reponame:Biblioteca Digital – CESA repourl:https://repository.cesa.edu.co/ 2331-1975 |
dc.language.iso.none.fl_str_mv |
eng |
language |
eng |
dc.relation.citationvolume.none.fl_str_mv |
9 |
dc.relation.citationissue.none.fl_str_mv |
1 |
dc.relation.ispartofjournal.none.fl_str_mv |
Cogent Business & Management |
dc.rights.accessrights.none.fl_str_mv |
info:eu-repo/semantics/openAccess |
dc.rights.local.none.fl_str_mv |
Abierto (Texto Completo) |
dc.rights.coar.none.fl_str_mv |
http://purl.org/coar/access_right/c_abf2 |
eu_rights_str_mv |
openAccess |
rights_invalid_str_mv |
Abierto (Texto Completo) http://purl.org/coar/access_right/c_abf2 |
dc.publisher.none.fl_str_mv |
Cogent OA |
publisher.none.fl_str_mv |
Cogent OA |
institution |
Colegio de Estudios Superiores de Administración |
repository.name.fl_str_mv |
Biblioteca Digital - CESA |
repository.mail.fl_str_mv |
biblioteca@cesa.edu.co |
_version_ |
1793339944527200256 |