Low-income consumers’ disposition to use automated banking services

Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use...

Full description

Autores:
Correa Nuñez, Juan Carlos
Dakduk, Silvana
van der Woude, David
Sandoval Escobar, Marithza
Lopez Llamas, Rafael
Tipo de recurso:
Article of investigation
Fecha de publicación:
2022
Institución:
Colegio de Estudios Superiores de Administración
Repositorio:
Repositorio CESA
Idioma:
eng
OAI Identifier:
oai:repository.cesa.edu.co:10726/5039
Acceso en línea:
http://hdl.handle.net/10726/5039
https://doi.org/10.1080/23311975.2022.2071099
Palabra clave:
Automation
Banking services
Financial inclusion
Low-income consumers
Technology disposition
Rights
openAccess
License
Abierto (Texto Completo)
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repository_id_str
spelling Correa Nuñez, Juan Carlos795132b2-c8e7-4ac2-aba6-2464854ffe13600Dakduk, Silvana93431708-476c-4310-9605-0052dad27efb600van der Woude, Davidce909421-1a2f-4362-af5e-fa251792ee37600Sandoval Escobar, Marithzab401258b-b269-42f4-b559-9ee71508c366600Lopez Llamas, Rafael32d2db7f-13cd-452d-b7d2-b0bf971b4f4f600Correa Nuñez, Juan Carlos [0000-0002-0301-5641]Dakduk, Silvana [0000-0003-4700-5354]van der Woude, David [0000-0003-1682-9481]Sandoval Escobar, Marithza [0000-0003-1938-0675]Lopez Llamas, Rafael [0000-0002-5819-8270]Correa Nuñez, Juan Carlos [57190250874]Dakduk, Silvana [36187758500]van der Woude, David [57204114134]Sandoval Escobar, Marithza [35621650400]Lopez Llamas, Rafael [57705425700]2023-06-21T22:22:58Z2023-06-21T22:22:58Z2022-05-17http://hdl.handle.net/10726/5039instname:Colegio de Estudios Superiores de Administración – CESAreponame:Biblioteca Digital – CESArepourl:https://repository.cesa.edu.co/2331-1975https://doi.org/10.1080/23311975.2022.2071099engCogent OALow-income consumers’ disposition to use automated banking servicesarticlehttp://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/resource_type/c_6501info:eu-repo/semantics/articlehttp://purl.org/redcol/resource_type/ARThttp://purl.org/coar/version/c_71e4c1898caa6e32info:eu-repo/semantics/openAccessAbierto (Texto Completo)http://purl.org/coar/access_right/c_abf2Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use automated banking services. The work consists of an omnibus study conducted in eight major cities of Colombia. A survey aiming to measure the disposition to use automated banking services as a function of technology disposition provided by bank firms was developed and validated with a sample of 483 Colombian low-income residents. An exploratory analysis was applied, estimating items variance and co-variance matrices. Sampling adequacy and assumption evaluation were evaluated through the Kaiser-Meyer-Olkin test, Tau-equivalence test, and homogeneous items test. Robust parameters were estimated via Structural Equation Modelling following the standards of reproducible research. Statistical, robust, and significant relationships between technology disposition and use of automated banking services in low-income Colombian consumers were confirmed, suggesting the potential success of deploying these services as a means to boost financial inclusion in this segment. This study provides fresh conceptual insights on low-income customers’ disposition to adopt and use ever-changing technologies for the financial and banking sector. It is among the first empirical studies that provide empirical evidence that breaks the stereotype that low-income customers are reluctant to use new technologies in the financial sector.https://orcid.org/0000-0002-0301-5641https://orcid.org/0000-0003-4700-5354https://orcid.org/0000-0003-1682-9481https://orcid.org/0000-0003-1938-0675https://orcid.org/0000-0002-5819-8270https://www.scopus.com/authid/detail.uri?authorId=57190250874https://www.scopus.com/authid/detail.uri?authorId=36187758500https://www.scopus.com/authid/detail.uri?authorId=57204114134https://www.scopus.com/authid/detail.uri?authorId=35621650400https://www.scopus.com/authid/detail.uri?authorId=5770542570091Cogent Business & ManagementAutomationBanking servicesFinancial inclusionLow-income consumersTechnology disposition10726/5039oai:repository.cesa.edu.co:10726/50392023-10-02 20:24:20.888metadata only accessBiblioteca Digital - CESAbiblioteca@cesa.edu.co
dc.title.eng.fl_str_mv Low-income consumers’ disposition to use automated banking services
title Low-income consumers’ disposition to use automated banking services
spellingShingle Low-income consumers’ disposition to use automated banking services
Automation
Banking services
Financial inclusion
Low-income consumers
Technology disposition
title_short Low-income consumers’ disposition to use automated banking services
title_full Low-income consumers’ disposition to use automated banking services
title_fullStr Low-income consumers’ disposition to use automated banking services
title_full_unstemmed Low-income consumers’ disposition to use automated banking services
title_sort Low-income consumers’ disposition to use automated banking services
dc.creator.fl_str_mv Correa Nuñez, Juan Carlos
Dakduk, Silvana
van der Woude, David
Sandoval Escobar, Marithza
Lopez Llamas, Rafael
dc.contributor.author.spa.fl_str_mv Correa Nuñez, Juan Carlos
Dakduk, Silvana
van der Woude, David
Sandoval Escobar, Marithza
Lopez Llamas, Rafael
dc.contributor.orcid.none.fl_str_mv Correa Nuñez, Juan Carlos [0000-0002-0301-5641]
Dakduk, Silvana [0000-0003-4700-5354]
van der Woude, David [0000-0003-1682-9481]
Sandoval Escobar, Marithza [0000-0003-1938-0675]
Lopez Llamas, Rafael [0000-0002-5819-8270]
dc.contributor.scopus.none.fl_str_mv Correa Nuñez, Juan Carlos [57190250874]
Dakduk, Silvana [36187758500]
van der Woude, David [57204114134]
Sandoval Escobar, Marithza [35621650400]
Lopez Llamas, Rafael [57705425700]
dc.subject.proposal.none.fl_str_mv Automation
Banking services
Financial inclusion
Low-income consumers
Technology disposition
topic Automation
Banking services
Financial inclusion
Low-income consumers
Technology disposition
description Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use automated banking services. The work consists of an omnibus study conducted in eight major cities of Colombia. A survey aiming to measure the disposition to use automated banking services as a function of technology disposition provided by bank firms was developed and validated with a sample of 483 Colombian low-income residents. An exploratory analysis was applied, estimating items variance and co-variance matrices. Sampling adequacy and assumption evaluation were evaluated through the Kaiser-Meyer-Olkin test, Tau-equivalence test, and homogeneous items test. Robust parameters were estimated via Structural Equation Modelling following the standards of reproducible research. Statistical, robust, and significant relationships between technology disposition and use of automated banking services in low-income Colombian consumers were confirmed, suggesting the potential success of deploying these services as a means to boost financial inclusion in this segment. This study provides fresh conceptual insights on low-income customers’ disposition to adopt and use ever-changing technologies for the financial and banking sector. It is among the first empirical studies that provide empirical evidence that breaks the stereotype that low-income customers are reluctant to use new technologies in the financial sector.
publishDate 2022
dc.date.issued.none.fl_str_mv 2022-05-17
dc.date.accessioned.none.fl_str_mv 2023-06-21T22:22:58Z
dc.date.available.none.fl_str_mv 2023-06-21T22:22:58Z
dc.type.none.fl_str_mv article
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_6501
dc.type.coar.none.fl_str_mv http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.driver.none.fl_str_mv info:eu-repo/semantics/article
dc.type.redcol.none.fl_str_mv http://purl.org/redcol/resource_type/ART
dc.type.coarversion.none.fl_str_mv http://purl.org/coar/version/c_71e4c1898caa6e32
format http://purl.org/coar/resource_type/c_2df8fbb1
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10726/5039
dc.identifier.instname.none.fl_str_mv instname:Colegio de Estudios Superiores de Administración – CESA
dc.identifier.reponame.none.fl_str_mv reponame:Biblioteca Digital – CESA
dc.identifier.repourl.none.fl_str_mv repourl:https://repository.cesa.edu.co/
dc.identifier.eissn.none.fl_str_mv 2331-1975
dc.identifier.doi.none.fl_str_mv https://doi.org/10.1080/23311975.2022.2071099
url http://hdl.handle.net/10726/5039
https://doi.org/10.1080/23311975.2022.2071099
identifier_str_mv instname:Colegio de Estudios Superiores de Administración – CESA
reponame:Biblioteca Digital – CESA
repourl:https://repository.cesa.edu.co/
2331-1975
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.citationvolume.none.fl_str_mv 9
dc.relation.citationissue.none.fl_str_mv 1
dc.relation.ispartofjournal.none.fl_str_mv Cogent Business & Management
dc.rights.accessrights.none.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.local.none.fl_str_mv Abierto (Texto Completo)
dc.rights.coar.none.fl_str_mv http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
rights_invalid_str_mv Abierto (Texto Completo)
http://purl.org/coar/access_right/c_abf2
dc.publisher.none.fl_str_mv Cogent OA
publisher.none.fl_str_mv Cogent OA
institution Colegio de Estudios Superiores de Administración
repository.name.fl_str_mv Biblioteca Digital - CESA
repository.mail.fl_str_mv biblioteca@cesa.edu.co
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