Evaluating the expectations of residents regarding the positive impacts of tourism

El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativ...

Full description

Autores:: Karakus, Yusuf

Tipo de recurso:: Article of journal

Fecha de publicación:: 2021

Institución:: Universidad Externado de Colombia

Repositorio:: Biblioteca Digital Universidad Externado de Colombia

Idioma:: spa

id	uexternad2_9f776ec354c58ed44e0e39699110bfdd
oai_identifier_str	oai:bdigital.uexternado.edu.co:001/11322
network_acronym_str	uexternad2
network_name_str	Biblioteca Digital Universidad Externado de Colombia
repository_id_str
dc.title.spa.fl_str_mv	Evaluating the expectations of residents regarding the positive impacts of tourism
dc.title.translated.eng.fl_str_mv	Evaluating the expectations of residents regarding the positive impacts of tourism
title	Evaluating the expectations of residents regarding the positive impacts of tourism
spellingShingle	Evaluating the expectations of residents regarding the positive impacts of tourism Expectativas de los residentes, Impactos del turismo Modelo de Kano, Proceso de jerarquía analítica Residents’ Expectations, Tourism Impacts, Kano Model, Analytic Hierarchy Process
title_short	Evaluating the expectations of residents regarding the positive impacts of tourism
title_full	Evaluating the expectations of residents regarding the positive impacts of tourism
title_fullStr	Evaluating the expectations of residents regarding the positive impacts of tourism
title_full_unstemmed	Evaluating the expectations of residents regarding the positive impacts of tourism
title_sort	Evaluating the expectations of residents regarding the positive impacts of tourism
dc.creator.fl_str_mv	Karakus, Yusuf
dc.contributor.author.spa.fl_str_mv	Karakus, Yusuf
dc.subject.spa.fl_str_mv	Expectativas de los residentes, Impactos del turismo Modelo de Kano, Proceso de jerarquía analítica
topic	Expectativas de los residentes, Impactos del turismo Modelo de Kano, Proceso de jerarquía analítica Residents’ Expectations, Tourism Impacts, Kano Model, Analytic Hierarchy Process
dc.subject.eng.fl_str_mv	Residents’ Expectations, Tourism Impacts, Kano Model, Analytic Hierarchy Process
description	El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativas de los residentes sobre los impactos del turismo. Cuando se evalúan los resultados, se concluye que las expectativas de los residentes se reúnen bajo dimensiones económicas. Las expectativas se clasifican según su importancia. Proporciona datos que pueden aportar información a los mecanismos de toma de decisiones de las organizaciones de gestión de destinos. Allanará el camino para planificar políticas y estrategias que gestionen la percepción y la actitud de los residentes para realizar actividades turísticas más exitosas.
publishDate	2021
dc.date.issued.none.fl_str_mv	2021-01-01
dc.date.accessioned.none.fl_str_mv	2022-01-01 00:00:00 2022-09-09T21:06:32Z
dc.date.available.none.fl_str_mv	2022-01-01 00:00:00 2022-09-09T21:06:32Z
dc.type.spa.fl_str_mv	Artículo de revista
dc.type.coar.fl_str_mv	http://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coar.spa.fl_str_mv	http://purl.org/coar/resource_type/c_6501 http://purl.org/coar/resource_type/c_6501
dc.type.coarversion.spa.fl_str_mv	http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.content.spa.fl_str_mv	Text
dc.type.driver.spa.fl_str_mv	info:eu-repo/semantics/article
dc.type.local.eng.fl_str_mv	Journal article
dc.type.redcol.spa.fl_str_mv	http://purl.org/redcol/resource_type/ARTREF
dc.type.version.spa.fl_str_mv	info:eu-repo/semantics/publishedVersion
format	http://purl.org/coar/resource_type/c_6501
status_str	publishedVersion
dc.identifier.doi.none.fl_str_mv	10.18601/01207555.n30.12
dc.identifier.eissn.none.fl_str_mv	2346-206X
dc.identifier.issn.none.fl_str_mv	0120-7555
dc.identifier.uri.none.fl_str_mv	https://bdigital.uexternado.edu.co/handle/001/11322
dc.identifier.url.none.fl_str_mv	https://doi.org/10.18601/01207555.n30.12
identifier_str_mv	10.18601/01207555.n30.12 2346-206X 0120-7555
url	https://bdigital.uexternado.edu.co/handle/001/11322 https://doi.org/10.18601/01207555.n30.12
dc.language.iso.spa.fl_str_mv	spa
language	spa
dc.relation.bitstream.none.fl_str_mv	https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12021 https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12022 https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12024
dc.relation.citationedition.spa.fl_str_mv	, Año 2022 : Enero-Junio
dc.relation.citationendpage.none.fl_str_mv	247
dc.relation.citationstartpage.none.fl_str_mv	231
dc.relation.citationvolume.spa.fl_str_mv	30
dc.relation.ispartofjournal.spa.fl_str_mv	Turismo y Sociedad
dc.relation.references.spa.fl_str_mv	Alonso, J. A., & Lamata, M. T. (2006). Consistency in the analytic hierarchy process: a new approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 14(04), 445-459. Anadolu Agency. (2018). Kapadokya’ya gelen turist sayısı 2017’de yüzde 48 arttı. https://www.aa.com.tr/tr/kultur-sanat/kapadokyaya-gelenturist-sayisi-2017-de-yuzde-48-artti/1024367 Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056-1076. https://doi.org/10.1016/J.ANNALS.2005.03.001 Andriotis, K. (2005). Community Groups’ Perceptions of and Preferences for Tourism Development: Evidence from Crete. Journal of Hospitality & Tourism Research, 29(1), 67-90. https://doi.org/10.1177/1096348004268196 Ap, J. (1992). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665-690. https://doi.org/10.1016/0160-7383(92)90060-3 Baki, B., Sahin Basfirinci, C., Murat AR, I., & Cilingir, Z. (2009). An application of integrating servqual and Kano’s model into qfd for logistics services. Asia Pacific Journal of Marketing and Logistics, 21(1), 106-126. https://doi.org/10.1108/13555850910926272 Bayraktaroğlu, G., & Özgen, Ö. (2008). Integrating the Kano model, ahp and planning matrix. Library Management, 29(4/5), 327-351. https://doi.org/10.1108/01435120810869110 Berrittella, M., La Franca, L., & Zito, P. (2009). An analytic hierarchy process for ranking operating costs of low cost and full service airlines. Journal of Air Transport Management, 15(5), 249-255. https://doi.org/10.1016/j.jairtraman.2008.11.006 Bilgili, B., Yağmur, Ö., & Yazarkan, H. (2012). Turistik Ürün Olarak Festivallerin Etkinlik ve Verimliliği Üzerine Bir Araştırma (Erzurum- Oltu Kırdağ Festivali Örneği). Uluslararası Sosyal ve Ekonomik Bilimler Dergisi, 2, 117-124. http://dergipark.gov.tr/ijses/issue/34181/377904 Brougham, J., & Butler, R. W. (1981). A segmentation analysis of resident attitudes to the social impact of tourism. Annals of Tourism Research, 8(4), 569-590. https://doi.org/10.1016/0160-7383(81)90042-6 Byrd, E., Bosley, H., & Dronberger, M. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693-703. https://doi.org/10.1016/J.tourman.2008.10.021 Chang, K.-C., & Chen, M.-C. (2011). Applying the Kano model and qfd to explore customers’ brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence, 22(1), 1-27. https://doi.org/10.1080/14783363.2010.529358 Choi, H. C., & Murray, I. (2010). Resident attitudes toward sustainable community tourism. Journal of Sustainable Tourism, 18(4), 575-594. https://doi.org/10.1080/09669580903524852 Davis, D., Allen, J., & Cosenza, R. M. (1988). Segmenting Local Residents By Their Attitudes, Interests, and Opinions Toward Tourism. Journal of Travel Research, 27(2), 2-8. https://doi.org/10.1177/004728758802700201 Deery, M., Jago, L., & Fredline, L. (2012). Rethinking social impacts of tourism research: A new research agenda. Tourism Management, 33(1), 64-73. https://doi.org/10.1016/J.tourman.2011.01.026 Değer, Ç. (2012). Kano modeli ile bütünleştirilmiş Servqual analizinin kalite fonksiyon yayılımına uygulanarak hizmet kalitesinin iyileştirilmesi ve bir sağlık kuruluşunda uygulanması. In Yayınlanmamış Yüksek Lisans Tezi. deü Sosyal Bilimleri Enstitüsü. http://acikerisim.deu.edu.tr/xmlui/handle/12345/10452 Delice, E. K., & Güngör, Z. (2008). Müşteri İsteklerinin Sınıflandırılmasında Kano Model Uygulaması. Akademik Bilişim 2008, 193-198. e-unwto.org. (2017). Tourism and the Sustainable Development Goals - J ourney t o 2 030. World Tourism Organization (unwto). https://doi.org/10.18111/9789284419401 García, F., Vázquez, A., & Macías, R. (2015). Resident’s attitudes towards the impacts of tourism. Tourism Management Perspectives, 13, 33-40. https://doi.org/10.1016/J.tmp.2014.11.002 Gursoy, D., Jurowski, C., & Uysal, M. (2002). Resident Attitudes: A Structural Modeling Approach. Annals of Tourism Research, 29(1). https://doi.org/10.1016/S0160-7383(01)00028-7 Hall, C. M., & Boyd, S. W. (2005). Nature-based tourism in peripheral areas : development or disaster? Channel View Publications. Iqbal, F., Saleem, M. Q., & Ahmad, M. (2015). A Critical Multi-model Comparative Study of qfd, Kano & ahp Hybrids for Product Development. Technical Journal, University of Engineering and Technology (uet) Taxila, Pakistan, 20(2), 1-11. Jurowski, C., Uysal, M., & Williams, D. R. (1997). A Theoretical Analysis of Host Community Resident Reactions to Tourism. Journal of Travel Research, 36(2), 3-11. https://doi.org/10.1177/004728759703600202 Karakuş, Y. (2017). Turistik Bölgeler İçin Yeni Ürün Geliştirme Modeli: Nevşehir İli Üzerine Bir Uygulama. Nevşehir Hacı Bektaş Veli Üniversitesi Sosyal Bilimler Enstitüsü PhD disertation. Karakuş, Y., & Çoban, S. (2018). Evaluation Of Stakeholders’ Expectations Towards Congress Tourism By Kano Model: Case Of Nevşehir. Anais Brasileiros de Estudos Turísticos-abet, 8(2), 8-20. https://abet.ufjf.emnuvens.com.br/abet/article/view/3027 Karakuş, Y., & Kalay, N. (2017). A Study on The Concept and Causes of Destination Rejection. International Journal of Management Economics and Business, 13(3), 1-16. https://doi.org/http://dx.doi.org/10.17130/ijmeb.2017331320 Karameşe, B. (2014). Kapadokya jeopark önerisinin yerel halk açısından değerlendirilmesi. Yayınlanmamış Yüksek Lisans Tezi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü, Balıkesir. Karamustafa, K., Tosun, C., & Çalhan, H. (2015). Tüketici Odaklı Yaklaşımla Destinasyon Performansının Değerlendirilmesi: Kapadokya Bölgesi Örneği. Tüketici ve Tüketim Araştırmaları Dergisi, 7(2), 117-148. http://www.betadergi.com/ttad/yonetim/icerik/makaleler/74-published.pdf Korkmaz, H. (2013). Müşteri Memnuniyetinde Kano Modeli: Türkiye’deki Havayolu Yolcuları Örneği. In Yayınlanmamış Yüksek Lisans Tezi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü. http://dspace.balikesir.edu.tr:8080/xmlui/handle/123456789/2610 Leventhal, L. (2008). The role of understanding customer expectations in aged care. International Journal of Health Care Quality Assurance, 21(1), 50-59. https://doi.org/10.1108/09526860810841156 Lindberg, K., & Johnson, R. (1997). Modeling resident attitudes toward tourism. Annals of Tourism Research, 24(2), 402-424. https://doi.org/10.1016/S0160-7383(97)80009-6 Liu, J. C., & Var, T. (1986). Resident attitudes toward tourism impacts in Hawaii. Annals of Tourism Research, 13(2), 193-214. https://doi.org/10.1016/0160-7383(86)90037-X Long, P. T., Perdue, R. R., & Allen, L. (1990). Rural Resident Tourism Perceptions And Attitudes By Community Level of Tourism. Journal of Travel Research, 28(3), 3-9. https://doi.org/10.1177/004728759002800301 Marsh, N. R. & Henshall, B. D. (1987). Planning Better Tourism: The Strategic Importance of Tourist-Resident Expectations and Interactions. Tourism Recreation Research, 12(2), 47-54. https://doi.org/10.1080/02508281.1987.11014513 Mason, P. (2008). Tourism impacts, planning and management. Elsevier/Butterworth Heinemann. Mathieson, A. & Wall, G. (1988). Tourism : economic, physical, and social impacts. Longman Scientific and Technical. Matzler, K. & Hinterhuber, H. H. (1998). How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment. Technovation, 18(1), 25-38. https://doi.org/https://doi.org/10.1016/S0166-4972(97)00072-2 McCool, S. & Martin, S. R. (1994). Community Attachment and Attitudes Toward Tourism Development. Journal of Travel Research, 32(3), 29-34. https://doi.org/10.1177/004728759403200305 McGehee, N. G., & Andereck, K. L. (2004). Factors Predicting Rural Residents’ Support of Tourism. Journal of Travel Research, 43(2), 131- 140. https://doi.org/10.1177/0047287504268234 Meng, Q., Wei, X., & Meng, W. (2016). A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer. Scientific Programming, 1-12. http://10.0.4.131/2016/7291582 Middleton, V. T. (1989). Tourism Marketing and Managemet Handbook. In S. F. Witt & L. Moutinho (Eds.), Tourist Product. Prentice Hall. Mikulić, J., & Prebežac, D. (2011). A critical review of techniques for classifying quality attributes in the Kano model. Managing Service Quality: An International Journal, 21(1), 46- 66. https://doi.org/10.1108/09604521111100243 Numanoğlu, E., & Güçer, E. (2018). In Terms of Local People, The Cittaslow Movement Perception: The Case of Perşembe. Journal of Multidisciplinary Academic Tourism, 3(2), 11-22. https://doi.org/10.31822/jomat.489899 Önder, G., & Önder, E. (2015). Analitik Hiyerarşi Süreci. In B. F. Yıldırım & E. Önder (Eds.), Çok Kriterli Karar Verme Yöntemleri. Dora. Ozturk, A., Ozer, O. & Çaliskan, U. (2015). The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey. Tourism Review, 70(3), 232-242. https://doi.org/10.1108/TR-09-2014-0053 Perdue, R. R., Long, P. T., & Allen, L. (1990). Resident support for tourism development. Annals of Tourism Research, 17(4), 586-599. https://doi.org/10.1016/0160-7383(90)90029-Q Pizam, A. (1978). Tourism’s Impacts: The Social Costs to the Destination Community as Perceived by Its Residents. Journal of Travel Research, 16(4), 8-12. https://doi.org/10.1177/004728757801600402 Ramkissoon, H., & Nunkoo, R. (2011). City Image and Perceived Tourism Impact: Evidence from Port Louis, Mauritius. International Journal of Hospitality & Tourism Administration, 12(2), 123-143. https://doi.org/10.1080/15256480.2011.564493 Saaty, T. L. (2003). Decision-making with the ahp: Why is the principal eigenvector necessary. European Journal of Operational Research, 145(1), 85-91. https://doi.org/10.1016/S0377-2217(02)00227-8 Sarver, T. (1983). Ajzen and Fishbein’s “Theory of Reasoned Action”: A Critical Assessment. Journal for the Theory of Social Behaviour, 13(2), 155-164. https://doi.org/10.1111/j.1468-914.1983.tb00469.x Sautter, E. T., & Leisen, B. (1999). Managing stakeholders a Tourism Planning Model. Annals of Tourism Research, 26(2), 312-328. https://doi.org/10.1016/S0160-7383(98)00097-8 Šegota, T., Mihalič, T., & Kuščer, K. (2017). The impact of residents’ informedness and involvement on their perceptions of tourism impacts: The case of Bled. Journal of Destination Marketing & Management, 6(3), 196-206. https://doi.org/10.1016/J.JDMM.2016.03.007 Shahin, A. (2004). Integration of fmea and the Kano model. International Journal of Quality & Reliability Management, 21(7), 731-746. https://doi.org/10.1108/02656710410549082 Sheehan, L. & Ritchie, J. (2005). Destination Stakeholders Exploring Identity and Salience. Annals of Tourism Research, 32(3), 711-734. https://doi.org/10.1016/J.annals.2004.10.013 Smith, S. L. (1994). The tourism product. Annals of Tourism Research, 21(3), 582-595. https://doi.org/10.1016/0160-7383(94)90121-X Stylidis, D., Biran, A., Sit, J. & Szivas, E. (2014). Residents’ support for tourism development: The role of residents’ place image and perceived tourism impacts. Tourism Management, 45. https://doi.org/10.1016/J.tourman.2014.05.006 Tan, K. & Shen, X. (2000). Integrating Kano’s model in the planning matrix of quality function deployment. Total Quality Management, 11(8), 1141- 1151. https://doi.org/10.1080/095441200440395 Tan, Kay C., & Pawitra, T. A. (2001). Integrating servqual and Kano’s model into qfd for service excellence development. Managing Service Quality: An International Journal, 11(6), 418-430. https://doi.org/10.1108/EUM0000000006520 Tontini, G. (2007). Integrating the Kano Model and qfd for Designing New Products. Total Quality Management & Business Excellence, 18(6), 599- 612. https://doi.org/10.1080/14783360701349351 Tosun, C. (2000). Limits to community participation in the tourism development process in developing countries. Tourism Management, 21(6), 613-633. https://doi.org/10.1016/S0261-5177(00)00009-1 Tosun, C. (2002). Host perceptions of impacts: A comparative tourism study. Annals of Tourism Research, 29(1), 231-253. https://doi.org/10.1016/S0160-7383(01)00039-1 Tosun, C. (2006). Expected nature of community participation in tourism development. Tourism Management, 27(3), 493-504. https://doi.org/10.1016/j.tourman.2004.12.004 Tournois, L., & Djeric, G. (2018). Evaluating urban residents’ attitudes towards tourism development in Belgrade (Serbia). Current Issues in Tourism, 1-9. https://doi.org/10.1080/13683500.2018.1465030 wto. (2018). 2017 Annual Report. https://doi.org/10.18111/9789284419807 Yoon, Y., Gursoy, D. & Chen, J. (2001). Validating a tourism development theory with structural equation modeling. Tourism Management, 22(4), 363-372. https://doi.org/10.1016/S0261-5177(00)00062-5
dc.rights.spa.fl_str_mv	Yusuf Karaus - 2021
dc.rights.accessrights.spa.fl_str_mv	info:eu-repo/semantics/openAccess
dc.rights.coar.spa.fl_str_mv	http://purl.org/coar/access_right/c_abf2
dc.rights.uri.spa.fl_str_mv	http://creativecommons.org/licenses/by-nc-sa/4.0
rights_invalid_str_mv	Yusuf Karaus - 2021 http://purl.org/coar/access_right/c_abf2 http://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv	openAccess
dc.format.mimetype.spa.fl_str_mv	application/pdf text/html text/xml
dc.publisher.spa.fl_str_mv	Facultad de Administración de Empresas Turísticas y Hoteleras
dc.source.spa.fl_str_mv	https://revistas.uexternado.edu.co/index.php/tursoc/article/view/7662
institution	Universidad Externado de Colombia
bitstream.url.fl_str_mv	https://bdigital.uexternado.edu.co/bitstreams/2289c401-79bd-4992-ab68-7bc4c57bf9f7/download
bitstream.checksum.fl_str_mv	514884d95548a82575dc5e88b3e93d07
bitstream.checksumAlgorithm.fl_str_mv	MD5
repository.name.fl_str_mv	Universidad Externado de Colombia
repository.mail.fl_str_mv	metabiblioteca@metabiblioteca.org
_version_	1828229774434107392
spelling	Karakus, Yusuf291cdfc7-1df9-4d40-9039-09720c25c75d2022-01-01 00:00:002022-09-09T21:06:32Z2022-01-01 00:00:002022-09-09T21:06:32Z2021-01-01El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativas de los residentes sobre los impactos del turismo. Cuando se evalúan los resultados, se concluye que las expectativas de los residentes se reúnen bajo dimensiones económicas. Las expectativas se clasifican según su importancia. Proporciona datos que pueden aportar información a los mecanismos de toma de decisiones de las organizaciones de gestión de destinos. Allanará el camino para planificar políticas y estrategias que gestionen la percepción y la actitud de los residentes para realizar actividades turísticas más exitosas.The aim of this study is to determine and evaluate the expectations of residents regarding the impacts of tourism. The expectations of the residents are handled through the Kano Model and the Analytic Hierarchy Process. No other similar study evaluating the expectations of residents regarding the impacts of tourism has been carried out. When the findings are evaluated, it can be seen that the expectations of residents generally fall under economic dimensions. Expectations are ranked according to their importance. It provides data that can provide input to the decision-making mechanisms of destination management organizations. It can pave the way for plan policies and strategies that manage the perceptions and attitudes of the residents in order to realize more successful tourism activities.application/pdftext/htmltext/xml10.18601/01207555.n30.122346-206X0120-7555https://bdigital.uexternado.edu.co/handle/001/11322https://doi.org/10.18601/01207555.n30.12spaFacultad de Administración de Empresas Turísticas y Hotelerashttps://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12021https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12022https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12024, Año 2022 : Enero-Junio24723130Turismo y SociedadAlonso, J. A., & Lamata, M. T. (2006). Consistency in the analytic hierarchy process: a new approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 14(04), 445-459.Anadolu Agency. (2018). Kapadokya’ya gelen turist sayısı 2017’de yüzde 48 arttı. https://www.aa.com.tr/tr/kultur-sanat/kapadokyaya-gelenturist-sayisi-2017-de-yuzde-48-artti/1024367Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056-1076. https://doi.org/10.1016/J.ANNALS.2005.03.001Andriotis, K. (2005). Community Groups’ Perceptions of and Preferences for Tourism Development: Evidence from Crete. Journal of Hospitality & Tourism Research, 29(1), 67-90. https://doi.org/10.1177/1096348004268196Ap, J. (1992). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665-690. https://doi.org/10.1016/0160-7383(92)90060-3Baki, B., Sahin Basfirinci, C., Murat AR, I., & Cilingir, Z. (2009). An application of integrating servqual and Kano’s model into qfd for logistics services. Asia Pacific Journal of Marketing and Logistics, 21(1), 106-126. https://doi.org/10.1108/13555850910926272Bayraktaroğlu, G., & Özgen, Ö. (2008). Integrating the Kano model, ahp and planning matrix. Library Management, 29(4/5), 327-351. https://doi.org/10.1108/01435120810869110Berrittella, M., La Franca, L., & Zito, P. (2009). An analytic hierarchy process for ranking operating costs of low cost and full service airlines. Journal of Air Transport Management, 15(5), 249-255. https://doi.org/10.1016/j.jairtraman.2008.11.006Bilgili, B., Yağmur, Ö., & Yazarkan, H. (2012). Turistik Ürün Olarak Festivallerin Etkinlik ve Verimliliği Üzerine Bir Araştırma (Erzurum- Oltu Kırdağ Festivali Örneği). Uluslararası Sosyal ve Ekonomik Bilimler Dergisi, 2, 117-124. http://dergipark.gov.tr/ijses/issue/34181/377904Brougham, J., & Butler, R. W. (1981). A segmentation analysis of resident attitudes to the social impact of tourism. Annals of Tourism Research, 8(4), 569-590. https://doi.org/10.1016/0160-7383(81)90042-6Byrd, E., Bosley, H., & Dronberger, M. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693-703. https://doi.org/10.1016/J.tourman.2008.10.021Chang, K.-C., & Chen, M.-C. (2011). Applying the Kano model and qfd to explore customers’ brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence, 22(1), 1-27. https://doi.org/10.1080/14783363.2010.529358Choi, H. C., & Murray, I. (2010). Resident attitudes toward sustainable community tourism. Journal of Sustainable Tourism, 18(4), 575-594. https://doi.org/10.1080/09669580903524852Davis, D., Allen, J., & Cosenza, R. M. (1988). Segmenting Local Residents By Their Attitudes, Interests, and Opinions Toward Tourism. Journal of Travel Research, 27(2), 2-8. https://doi.org/10.1177/004728758802700201Deery, M., Jago, L., & Fredline, L. (2012). Rethinking social impacts of tourism research: A new research agenda. Tourism Management, 33(1), 64-73. https://doi.org/10.1016/J.tourman.2011.01.026Değer, Ç. (2012). Kano modeli ile bütünleştirilmiş Servqual analizinin kalite fonksiyon yayılımına uygulanarak hizmet kalitesinin iyileştirilmesi ve bir sağlık kuruluşunda uygulanması. In Yayınlanmamış Yüksek Lisans Tezi. deü Sosyal Bilimleri Enstitüsü. http://acikerisim.deu.edu.tr/xmlui/handle/12345/10452Delice, E. K., & Güngör, Z. (2008). Müşteri İsteklerinin Sınıflandırılmasında Kano Model Uygulaması. Akademik Bilişim 2008, 193-198. e-unwto.org. (2017). Tourism and the SustainableDevelopment Goals - J ourney t o 2 030. World Tourism Organization (unwto). https://doi.org/10.18111/9789284419401García, F., Vázquez, A., & Macías, R. (2015). Resident’s attitudes towards the impacts of tourism. Tourism Management Perspectives, 13, 33-40. https://doi.org/10.1016/J.tmp.2014.11.002Gursoy, D., Jurowski, C., & Uysal, M. (2002). Resident Attitudes: A Structural Modeling Approach. Annals of Tourism Research, 29(1). https://doi.org/10.1016/S0160-7383(01)00028-7Hall, C. M., & Boyd, S. W. (2005). Nature-based tourism in peripheral areas : development or disaster? Channel View Publications. Iqbal, F., Saleem, M. Q., & Ahmad, M. (2015). A Critical Multi-model Comparative Study of qfd, Kano & ahp Hybrids for Product Development. Technical Journal, University of Engineering and Technology (uet) Taxila, Pakistan, 20(2), 1-11.Jurowski, C., Uysal, M., & Williams, D. R. (1997). A Theoretical Analysis of Host Community Resident Reactions to Tourism. Journal of Travel Research, 36(2), 3-11. https://doi.org/10.1177/004728759703600202Karakuş, Y. (2017). Turistik Bölgeler İçin Yeni Ürün Geliştirme Modeli: Nevşehir İli Üzerine Bir Uygulama. Nevşehir Hacı Bektaş Veli Üniversitesi Sosyal Bilimler Enstitüsü PhD disertation. Karakuş, Y., & Çoban, S. (2018). Evaluation Of Stakeholders’ Expectations Towards Congress Tourism By Kano Model: Case Of Nevşehir. Anais Brasileiros de Estudos Turísticos-abet, 8(2), 8-20. https://abet.ufjf.emnuvens.com.br/abet/article/view/3027Karakuş, Y., & Kalay, N. (2017). A Study on The Concept and Causes of Destination Rejection. International Journal of Management Economics and Business, 13(3), 1-16. https://doi.org/http://dx.doi.org/10.17130/ijmeb.2017331320Karameşe, B. (2014). Kapadokya jeopark önerisinin yerel halk açısından değerlendirilmesi. Yayınlanmamış Yüksek Lisans Tezi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü, Balıkesir.Karamustafa, K., Tosun, C., & Çalhan, H. (2015). Tüketici Odaklı Yaklaşımla Destinasyon Performansının Değerlendirilmesi: Kapadokya Bölgesi Örneği. Tüketici ve Tüketim Araştırmaları Dergisi, 7(2), 117-148. http://www.betadergi.com/ttad/yonetim/icerik/makaleler/74-published.pdfKorkmaz, H. (2013). Müşteri Memnuniyetinde Kano Modeli: Türkiye’deki Havayolu Yolcuları Örneği. In Yayınlanmamış Yüksek Lisans Tezi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü. http://dspace.balikesir.edu.tr:8080/xmlui/handle/123456789/2610Leventhal, L. (2008). The role of understanding customer expectations in aged care. International Journal of Health Care Quality Assurance, 21(1), 50-59. https://doi.org/10.1108/09526860810841156Lindberg, K., & Johnson, R. (1997). Modeling resident attitudes toward tourism. Annals of Tourism Research, 24(2), 402-424. https://doi.org/10.1016/S0160-7383(97)80009-6Liu, J. C., & Var, T. (1986). Resident attitudes toward tourism impacts in Hawaii. Annals of Tourism Research, 13(2), 193-214. https://doi.org/10.1016/0160-7383(86)90037-XLong, P. T., Perdue, R. R., & Allen, L. (1990). Rural Resident Tourism Perceptions And Attitudes By Community Level of Tourism. Journal of Travel Research, 28(3), 3-9. https://doi.org/10.1177/004728759002800301Marsh, N. R. & Henshall, B. D. (1987). Planning Better Tourism: The Strategic Importance of Tourist-Resident Expectations and Interactions. Tourism Recreation Research, 12(2), 47-54. https://doi.org/10.1080/02508281.1987.11014513Mason, P. (2008). Tourism impacts, planning and management. Elsevier/Butterworth Heinemann.Mathieson, A. & Wall, G. (1988). Tourism : economic, physical, and social impacts. Longman Scientific and Technical.Matzler, K. & Hinterhuber, H. H. (1998). How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment. Technovation, 18(1), 25-38. https://doi.org/https://doi.org/10.1016/S0166-4972(97)00072-2McCool, S. & Martin, S. R. (1994). Community Attachment and Attitudes Toward Tourism Development. Journal of Travel Research, 32(3), 29-34. https://doi.org/10.1177/004728759403200305McGehee, N. G., & Andereck, K. L. (2004). Factors Predicting Rural Residents’ Support of Tourism. Journal of Travel Research, 43(2), 131- 140. https://doi.org/10.1177/0047287504268234Meng, Q., Wei, X., & Meng, W. (2016). A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer. Scientific Programming, 1-12. http://10.0.4.131/2016/7291582Middleton, V. T. (1989). Tourism Marketing and Managemet Handbook. In S. F. Witt & L. Moutinho (Eds.), Tourist Product. Prentice Hall.Mikulić, J., & Prebežac, D. (2011). A critical review of techniques for classifying quality attributes in the Kano model. Managing Service Quality: An International Journal, 21(1), 46- 66. https://doi.org/10.1108/09604521111100243Numanoğlu, E., & Güçer, E. (2018). In Terms of Local People, The Cittaslow Movement Perception: The Case of Perşembe. Journal of Multidisciplinary Academic Tourism, 3(2), 11-22. https://doi.org/10.31822/jomat.489899Önder, G., & Önder, E. (2015). Analitik Hiyerarşi Süreci. In B. F. Yıldırım & E. Önder (Eds.), Çok Kriterli Karar Verme Yöntemleri. Dora.Ozturk, A., Ozer, O. & Çaliskan, U. (2015). The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey. Tourism Review, 70(3), 232-242. https://doi.org/10.1108/TR-09-2014-0053Perdue, R. R., Long, P. T., & Allen, L. (1990). Resident support for tourism development. Annals of Tourism Research, 17(4), 586-599. https://doi.org/10.1016/0160-7383(90)90029-QPizam, A. (1978). Tourism’s Impacts: The Social Costs to the Destination Community as Perceived by Its Residents. Journal of Travel Research, 16(4), 8-12. https://doi.org/10.1177/004728757801600402Ramkissoon, H., & Nunkoo, R. (2011). City Image and Perceived Tourism Impact: Evidence from Port Louis, Mauritius. International Journal of Hospitality & Tourism Administration, 12(2), 123-143. https://doi.org/10.1080/15256480.2011.564493Saaty, T. L. (2003). Decision-making with the ahp: Why is the principal eigenvector necessary. European Journal of Operational Research, 145(1), 85-91. https://doi.org/10.1016/S0377-2217(02)00227-8Sarver, T. (1983). Ajzen and Fishbein’s “Theory of Reasoned Action”: A Critical Assessment. Journal for the Theory of Social Behaviour, 13(2), 155-164. https://doi.org/10.1111/j.1468-914.1983.tb00469.xSautter, E. T., & Leisen, B. (1999). Managing stakeholders a Tourism Planning Model. Annals of Tourism Research, 26(2), 312-328. https://doi.org/10.1016/S0160-7383(98)00097-8Šegota, T., Mihalič, T., & Kuščer, K. (2017). The impact of residents’ informedness and involvement on their perceptions of tourism impacts: The case of Bled. Journal of Destination Marketing & Management, 6(3), 196-206. https://doi.org/10.1016/J.JDMM.2016.03.007Shahin, A. (2004). Integration of fmea and the Kano model. International Journal of Quality & Reliability Management, 21(7), 731-746. https://doi.org/10.1108/02656710410549082Sheehan, L. & Ritchie, J. (2005). Destination Stakeholders Exploring Identity and Salience. Annals of Tourism Research, 32(3), 711-734. https://doi.org/10.1016/J.annals.2004.10.013Smith, S. L. (1994). The tourism product. Annals of Tourism Research, 21(3), 582-595. https://doi.org/10.1016/0160-7383(94)90121-XStylidis, D., Biran, A., Sit, J. & Szivas, E. (2014). Residents’ support for tourism development: The role of residents’ place image and perceived tourism impacts. Tourism Management, 45. https://doi.org/10.1016/J.tourman.2014.05.006Tan, K. & Shen, X. (2000). Integrating Kano’s model in the planning matrix of quality function deployment. Total Quality Management, 11(8), 1141- 1151. https://doi.org/10.1080/095441200440395Tan, Kay C., & Pawitra, T. A. (2001). Integrating servqual and Kano’s model into qfd for service excellence development. Managing Service Quality: An International Journal, 11(6), 418-430. https://doi.org/10.1108/EUM0000000006520Tontini, G. (2007). Integrating the Kano Model and qfd for Designing New Products. Total Quality Management & Business Excellence, 18(6), 599- 612. https://doi.org/10.1080/14783360701349351Tosun, C. (2000). Limits to community participation in the tourism development process in developing countries. Tourism Management, 21(6), 613-633. https://doi.org/10.1016/S0261-5177(00)00009-1Tosun, C. (2002). Host perceptions of impacts: A comparative tourism study. Annals of Tourism Research, 29(1), 231-253. https://doi.org/10.1016/S0160-7383(01)00039-1Tosun, C. (2006). Expected nature of community participation in tourism development. Tourism Management, 27(3), 493-504. https://doi.org/10.1016/j.tourman.2004.12.004Tournois, L., & Djeric, G. (2018). Evaluating urban residents’ attitudes towards tourism development in Belgrade (Serbia). Current Issues in Tourism, 1-9. https://doi.org/10.1080/13683500.2018.1465030wto. (2018). 2017 Annual Report. https://doi.org/10.18111/9789284419807Yoon, Y., Gursoy, D. & Chen, J. (2001). Validating a tourism development theory with structural equation modeling. Tourism Management, 22(4), 363-372. https://doi.org/10.1016/S0261-5177(00)00062-5Yusuf Karaus - 2021info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.http://creativecommons.org/licenses/by-nc-sa/4.0https://revistas.uexternado.edu.co/index.php/tursoc/article/view/7662Expectativas de los residentes,Impactos del turismoModelo de Kano,Proceso de jerarquía analíticaResidents’ Expectations,Tourism Impacts,Kano Model,Analytic Hierarchy ProcessEvaluating the expectations of residents regarding the positive impacts of tourismEvaluating the expectations of residents regarding the positive impacts of tourismArtículo de revistahttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_6501http://purl.org/coar/resource_type/c_2df8fbb1http://purl.org/coar/version/c_970fb48d4fbd8a85Textinfo:eu-repo/semantics/articleJournal articlehttp://purl.org/redcol/resource_type/ARTREFinfo:eu-repo/semantics/publishedVersionPublicationOREORE.xmltext/xml2579https://bdigital.uexternado.edu.co/bitstreams/2289c401-79bd-4992-ab68-7bc4c57bf9f7/download514884d95548a82575dc5e88b3e93d07MD51001/11322oai:bdigital.uexternado.edu.co:001/113222023-08-14 15:17:39.202http://creativecommons.org/licenses/by-nc-sa/4.0Yusuf Karaus - 2021https://bdigital.uexternado.edu.coUniversidad Externado de Colombiametabiblioteca@metabiblioteca.org

Evaluating the expectations of residents regarding the positive impacts of tourism

Publicaciones similares